Anonymous

2017 Challenger GT 3rd generation Uconnect

WITHOUT PREJUDICE Went into Milton Chrysler dealership on Feb. 21st informing them that I was interested in buying the 2017 Challenger GT. They were not aware that it came in AWD. Had to contact corporate to confirm. That should have been my first indicator of incompetence, or just a general lack of knowledge. Regardless, we came to an agreement on price, for vehicle and options, and I left a deposit. Fast forward one month and we go to pick up our car. That evening I discover that the wrong radio head unit is installed. Not as simple as a nav/ no nav situation, but a difference in the 3rd generation being installed, when the 2017 Challengers, Chargers, and 300s were to come with the 4th generation Uconnect infotainment system. Less than 24 hours later I'm at the dealership letting them know what is going on. Long and short of it. "Not our problem. We did nothing wrong. Call Chrysler Canada." So, in contacting FCA Canada, they inform me that "vehicle was built the way the dealership ordered it." Basically, we did nothing wrong. So here's my conundrum. If Milton Chrysler says they didn't do anything wrong, and FCA Canada says they did nothing wrong, why is there a 3rd generation Uconnect head unit in my car, when there should be a 4th, and do I name just the dealership or both as defendants in a simplified process civil procedure? Just asking...
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Loss:
$50000
Reason of review:
Wrong equipment

Preferred solution: Let the company propose a solution

Anonymous
map-marker Burlington, Ontario

Milton Chrysler Brakes Inspection Review from Burlington, Ontario

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Take my car in to have rear brakes inspected as I've gone through 2 sets of rear pads before the 1st OEM front pads went & they told me this is normal & that I should go through 2 sets of rears before 1 set of front pads are done.....when its a well known FACT that the front pads are twice the size of the rears as the front does most of the braking due to all the weight shifting to front of vehicle while braking. Instead of fixing things they'd rather *** you!
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Reason of review:
Poor customer service

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