Millicorp has helped thousands of people for over 8 years with letters of thanks and appreciation from our subscribers that are sent to us weekly. We have personally helped families who didn't have the money to receive phone calls from their loved ones and in fact have given our service away at no charge. We do understand the frustration within many areas of the prison phone industry, which is why our company stood in front of Congressmen, Senators and even members of the FCC. We carried thousands of stories from the voiceless families who could not afford phone calls by standing strong in Washington DC until their voices were heard and actions were taken. This can be reviewed at the FCC.gov website. We have reviewed the complaint from the anonymous consumer who wrote to Pamela Bondi and it appears to be over three years ago. Even though the letter to Ms. Bondi was addressed and was in full compliance with our Terms and Conditions and the refund was issued unfortunately this anonymous complain-tor was still upset. I will take the time to further explain, for example if a subscriber purchases a multiple month plan and cancels they will be refunded at a non-discounted monthly rate (standard for most companies in the US), additional lines that are purchased are not refunded, again a standard measure within the industry (this is simply because they must be damaged cannot be used again). Some subscribers may not understand the Federal Bureau of Prisons and become confused on facility issued minutes per month. They often do not align with minutes issued by an outside company; however, this is not the responsibility of the outside company but rather the responsibility of the subscriber. It is also good to note that often inmates, unbeknownst to the family member are able to call other people and use minutes which can throw the monthly minute usage of the subscriber off balance. Again, no outside company can be responsible for such actions. According to our refund policy (to which subscribers agree) and is clearly stated, the refund was issued in full for all monies due. However, for this anonymous complaint-tor, she remains disgruntled.
Fort Pierce, Florida
Millicorp Refund Policy Review
This is Ashlee Davis, I posted a previous review and since then, I THOUGHT the problem was solved but, was promised a refund and have yet to receive it.
Reason of review:
Problems with payment
Cons call home unethical billing tactics
I have now requested an email confirmation of cancelation and at that point the customer service rep. disconnected the call. I have also been engaged in several emails with another customer service rep. As follows here are each of the correspondence. Upone reviewing your account, we have made several attempts to contact you regarding the declined charges. Not only have we called, but we have sent numerous emails as well. As per the terms and conditions, it is your responsibility to call and cancel the account. The terms and conditions state that this is a pre-paid recurring service and that the credit card on file will be charged each month until you cancel. If you have any questions or concerns please contact 1-88*-524-****. Thank you, Cons Call Home The representative gave you the number to PCS b/c you had to open an account with PCS in order for the number we gavce you to work. You were supposed to set up a pre-paid account with PCS just to connect the calls to the local number we have provided you. That is how you save money on the calls. Thank you, Cons Call Home I did request a cancelation confirmation again via email, as following response from me. I also let your representative know that I would not need to use your service. I would like to make sure that this account is now canceled may I please have an confirmation of this and your name please. This is the last correspondence and amazingly they will not respond.
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