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Warn conumers about my experience

Built a new home in 2018 and the flooring sub contractor was Miller flooring. I had a terrible overall experience. There was a massive lack in attention to detail. After meetings a new quote would come back without all the changes reflected. There were significant delays in turning around quotes. After signing our flooring contract and paying the general contractor we received an email over a month later that a tile we selected was discontinued, which I suspect was not ordered by them until then. We took a day off work and scheduled with them to go to their showroom to finalize selections. No representative familiar with our project, or notes from those who were familiar with our project, or even knowledgeable about the levels of product for our contractor were present! We installed a heated floor in our master bathroom, and they did not install the cable under a vanity opening where our feet would be. When questioned about it the first reason given was that it was installed per the standard plan, which I later confirmed is what we have. Then we received a response saying installing it there would void the heated flooring warranty, which I confirmed with the heated flooring manufacturer is false! Other issues: the incorrect carpet installed in our closets. Incorrect carpet installed in one of our spare bedrooms. The runner in our hallway was short pre closing according to our builder, and now it looks still short in my opinion. They did come and fix some issues post closing and Tom was great! However they maintain their position on the heated flooring which appears to be either a lie, a miscommunication by the general contractor, or a complete misunderstanding of the warranty on the product they sell. I have spent more time reviewing, correcting and managing this vendor than I would have liked and still had the above experience. I do not recommend this company. As of June 2020, I have not been contacted by the company to remedy the remaining issues.

User's recommendation: Do not hire.

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ID
#1995264 Review #1995264 is a subjective opinion of poster.
Location
West Goshen, Pennsylvania
Service
Miller Flooring Of West Chester Flooring Installation
Pros
  • Tom the fixer
Cons
  • Lack of attention to detail
Preferred solution
Let the company propose a solution

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