Miles and More
Miles and More Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.0 star rating based on 2 customer reviews, consumers are mostly neutral with a 50/50 positive/unfavorable split; recent recommendation: Take your call.
Positive Feedback
Some customers received help after persistence and one detailed request shows willingness to provide documentation for retroactive miles credit, reflecting engagement with membership issues.
Negative Feedback / Risk Areas
- Poor customer service and long call attempts reported in Miles and More reviews.
- Errors such as wrong return flight after phone support.
- Challenges with retroactive miles and deadline restrictions noted in Miles and More customer complaints.
Key Takeaways for Future Customers
- Ensure your membership number is added at booking and keep boarding passes for claims.
- Expect mixed customer service; contact support early and document requests.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.0 star rating based on 2 customer reviews, consumers are mostly neutral with a 50/50 positive/unfavorable split; recent recommendation: Take your call.
Positive Feedback
Some customers received help after persistence and one detailed request shows willingness to provide documentation for retroactive miles credit, reflecting engagement with membership issues.
Negative Feedback / Risk Areas
- Poor customer service and long call attempts reported in Miles and More reviews.
- Errors such as wrong return flight after phone support.
- Challenges with retroactive miles and deadline restrictions noted in Miles and More customer complaints.
Key Takeaways for Future Customers
- Ensure your membership number is added at booking and keep boarding passes for claims.
- Expect mixed customer service; contact support early and document requests.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Exception Request for Retroactive Miles Credit
- Requests retroactive Miles & More credit for past Swiss flights due to missing member number.
- Six-month window closed; offers to provide docs.
Dear Miles & More Service Team,
I hope youre doing well. Im writing to request an exception for retroactive credit of missing miles from several past Swiss International Air Lines flights.
Unfortunately, I forgot to add my Miles & More membership number at booking and check-in, and I only realized this oversight after the six-month submission window had closed.
Membership details:
Member name: Chengqian Wei
Miles & More number: 9920 05** **41 277
Flights to be credited :
Flight LX007, Chicago ( ORD ) Zürich (ZRH), [June 15 2023]
Flight LX188, Zürich (ZRH), Shanghai (PVG), [June 16 2023]
Flight LX189, Shanghai (PVG),Zürich (ZRH), [Aug 16 2023]
Flight LX006, Zürich (ZRH), Chicago(ORD), [Aug 17 2023]
Ticket # : 724-790****940
Airline booking # : 2GIKVM
-----
Flight LX009,Chicago ( ORD ) Zürich (ZRH), [May 30 2024]
Flight LX188, Zürich (ZRH),Shanghai (PVG), [May 31 2024]
Flight LH0733, Shanghai (PVG),Frankfur(FRA), [Aug 13 2024]
Flight LH0430, Frankfur(FRA), Chicago(ORD), [Aug 14 2024]
Ticket # : 724-662****618
Airline booking # : 633EDL
-----
I have retained all original boarding passes, e-tickets, and booking confirmations, and Im happy to provide scanned copies or any additional documentation you require.
I greatly value my loyalty with Swiss and Miles & More, and I would be grateful if you could consider processing these miles retroactively as a goodwill exception.
Thank you for your time and understanding. I look forward to your positive response and am available to answer any further questions.
Kind regards,
Chengqian Wei
Wcqdanny@***.com
+1 31* *** ****
Worst service
Poor service overall when compared to any airline in world I called multiple times. Rang in Manila. Finally got help but wrong return flight !!!
User's recommendation: Take your call
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