Mark L Sxv
map-marker Morton, Illinois

Deceptive Advertisement for Car Service

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Mike Murphy Ford - Deceptive Advertisement for Car Service

Since I bought my 2018 VW Passat from Mike Murphy Ford, I periodically receive mailings from the dealership regarding routine maintenance SPECIFICALLY for my VW Passat. Recently, I received another flyer with a maintenance coupon attached to it.

The program is called the "The Works Vehicle Check-Up." The service is advertised for $64.95 and includes (verbatim): oil change, tire rotation and pressure check, brake inspection, multi-point inspection, fluid top-off, battery test, filter check, and belts and hose check. When I showed up for my appointment, I was told they could not honor the coupon because it was for "Ford only" vehicles. That was Lie #1, the print at the bottom of the coupon says the "Offer is good on most vehicles." When I pointed this out to the service manager, I was then given Lie #2: "The coupon includes only blended-synthetic oil, but my VW Passat takes full synthetic oil." No mention of this is made on the coupon, and I pointed this out to the service representative as well. The coupon only stated, "oil change and up to 5 quarts." When the work was completed, the bill was for $103.00, almost $40.00 more than the advertised price.

This is a version of "bait-and-switch" and is a complete fraud. The advertised low price is to lure unsuspecting customers into the dealership for service, but the customer is quickly told they cannot have that price for the service. The service representative couldn't even tell me what the additional cost would be. He said he didn't know what the cost of the "parts" are.

I asked, "What parts?" He responded, "the cost of the oil filter." Really???

I wonder how many people have gotten suckered with this fake offer. As far as I'm concerned, I'll never go back for service or anything else at Mike Murphy Ford.

I included an older mailing, it's identical to the one I attempted to use except the expiration date is different.

This entire thing is really stupid on their part, I've bought a number of cars from them, but will never again. Well Mike Murphy, was swindling me out of $40.00 worth losing a customer?

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  • Over-priced service

Preferred solution: I would like to see the deceptive mailings stop.

User's recommendation: Please don't go to Mike Murphy for service especially if you have a coupon.

Desean Wdr
map-marker Morton, Illinois

Why I will never buy another ford

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I took my car in to mm ford for an oil change, an hour and a half later my car was done, on my way home I noticed my stability light on, I have never seen this light on before, so I called and left a message, in fact I left four messages on two different answering machines and no one called me back, mm ford also did an inspection on my car and found nothing wrong, not getting a response from mm ford I took my car to Sam Leman. they found over 3,500 in necessary repairs, I have never seen a service dept. that wont answer there phone or return calls, the reason my stability light was on, is the idiot who worked on my car knocked the stability sensor off it had to be fixed.

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  • Location
  • Poor quality work no customer service
Reason of review:
Poor customer service

Preferred solution: I only want them to be aware of why they have lost my bussiness and I am letting a lot if people no about my exsperience

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