Mike Haggerty Volkswagen

I have a Volkswagen and I have been taking it to Mike Haggerty in Oak Lawn for the past 2-3 years. At first, I was pleased with their service, but I don't know if that's because I only needed minor things done(oil changes, wind shield wipers, etc).

My opinion quickly changed. They are so rude to their customers and work very slow. They charge $80 and say they will find out what's wrong with your car then call you back and say there's nothing they can do and still charge you $80 for nothing. I had a broken window that wouldn't roll up and they fixed it for almost $800 (way overpriced) but I paid it.

The next day I went to pick up my car and on my drive home I noticed they didn't anchor my driver side window panel controls back into my door. So Everytime I roll my window up or down the whole panel comes up with it. I brought it back that week when I had the time and explained they detached the panel to replace the window on my drivers side and didn't put it back properly and they said that's not their fault, they did not do that. How can they deny this?????!

My panel is still broken because they refused to fix what they broke! I couldn't believe it when they were saying that they did not do that, they clearly took it apart to repair the window and put in another and obviously they had to use the panel to test the window to make sure it worked and would go up and down, so of course it was them! Very upset they would not take responsibility for their actions. Another time, my cup holder slide out of place and I had them fix it, for again an insane amount of money and while they took that piece apart to repair it they also damaged my charging port for my phone.

The port is connected to the cup holder compartment and all of a sudden my cup holders were fixed but my charging port was broke? The day I brought my car in my phone charged perfectly fine and the day I got it back my phone wouldn't charge at all. But again, this "wasn't their fault." I'm sick of the careless mistakes from the service department and then not owning up to it and fixing what they broke while working on something else. Poor poor customer service they don't care about their customers, they just want your money.

Don't trust them, put your money into a more trustworthy and professional place. I still have a broken window panel and a broken port, thanks Mike Haggerty. Now if there is ever an emergency while I'm driving and my phone is dead I cannot charge it to get help. Shame on them for their careless mistakes and for their treatment to their customers.

Never will I ever go back or buy a Volkswagen again. I believe they took advantage because I am a young girl.

Went in the parts dept was left waiting. 6 mins when one person snubbed me for the second time when I walked into the service dept to ask who the person in question worked for Katie haggerty got in my face and told me I took it to personal she was rude and crossed the line in a professional work place

I received sexual harrassing texts from a sales person there asking if I wanted to be spanked told me the car had cruisecontrol on it I was driving on the highway in the snow trying to find it only to find that it did not have cruise control.

Now I have problems with a seal my carpet is moldy and full of water - ruined my coach purse.

Service manager was extremely rude to me. To the point that I was CRYING - when I said I would contact the BBB he responded "go ahead they're going to laugh at you."

I purchased a used Volkswagen EOS Convertible from Mike Haggerty Volkswagen in Chicago. The car had 24,000 miles on it.

Since I purchased it, I have had to return to the dealership 6 times within 3 months for repairs. Most of the problems I believe have been caused by a faulty electrical system however Volkswagen will not look into it. I have attempted to talk to the managers and owner about my concerns however the response I get is pretty much deal with it! I am very frustrated and pissed!

I am not protected under the Lemon Law because it is a used vehicle.

Me and my husband purchased a new VW Jetta from this particular dealership. About a year later, we had trouble with the latch that keeps the trunk open.

My husband took it in to the service shop so that they could assess the damage. The service manager and the mechanics did EVERYTHING they could to NOT help. They even made him try to sign a pre-written statement saying that the defect was not there problem. My husband refused to sign 2 of the 3 statements because he disagreed with the verbage.

He kept the copy that he did sign, which infuriated the service manager and the mechanics. They then verbally assaulted and tried to PHYSICALLY assault my husband. I called to complain about the poor service to the owner, Mike Haggerty. He acted as if nothing was wrong and literally said," Well, what do you want me to do?"

That dealership hires nothing but imbeciles who are only out to screw people.

If you are looking to buy a VW or any other type of vehicle, stay away from this dealership!

Mike Haggerty needs to have his businesses shut down secondary to the poor services they provide!