Jazariah Wxb
map-marker Brady, Texas

Mid-West Optical Dishonesty

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I brought my eyeglass prescriptions to "Rick" at Mid-West Optical on 34th street in Lubbock for a pair of computer-distance close-up lenses. Since I live out of town, I requested they be mailed to me, which they were in about ten days, days longer than he promised. When I tried them on, they turned out to be the prescription for 12" extreme closeups, not the 30" distance that I requested. I called him to inform him of the error and he claimed I showed him the wrong prescription, which I did not. He took no responsibility for the error. He made no offer to exchange lenses or make any corrections, despite my cordial approach. He will likely claim that I only showed him the one prescription, but that is not true. Be careful in dealing with this man.
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Reason of review:
Order processing issue
1 comment

This issue has not yet been resolved, nor have I heard back from Mid-West Optical.

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