Anonymous
map-marker Charlotte, North Carolina

Package arrived empty

My order arrived empty..this was on the usps and/or ups..called midway,talked to a great rep..my order was reissued..great job Midway
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User's recommendation: Trust Midway..they have your back..

Christopher F Gbx

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Great selection but AWFUL service

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MidwayUSA - Great selection but AWFUL service
MidwayUSA - Great selection but AWFUL service - Image 2
Updated by user Jan 12, 2024

UPS says they haven’t even received the order as of 1/12/24 1900 EST. Midway won’t even respond

Original review Jan 12, 2024
Ordered a 1851 Pietta Navy .44 revolver last Saturday along with one lb of Purodex RS powder, some lead 451 balls and a new holster. Was SMS texted Sunday that it shipped. No UPS hasnt even gotten it yet and its now Friday. Theyve had beyond slow shipping since 2020 and this is my first order with a new company with a half a grand of goods just sitting and waiting to hopefully get on a truck! I do not recommend. I can order the same products from Traditions firearms with far less hassle.
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Loss:
$458
Pros:
  • Great see tion
Cons:
  • Lied about the shipping dates

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t waste your time

Shawan Zdd

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Verified Reviewer

*** customer service

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I bought a pair of 70.00 arctic shield pants . I tried them on they didnt fit so I placed in the package and returned them . The refused the return due to a stain I didnt put on them . I shouldnt have to pay for something I didnt do.
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Preferred solution: Full refund

Milam T
map-marker Dallas, Texas

Angry

Want to speak with rep on phone as soon as is possible thank you so very much please call me now 979 229 ****
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Suraiya Edf

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| map-marker Phoenix, Arizona

Received wrong merchandise

I ordered priming tool and two shell holders for it and received shell holders for a loading press not my Lee priming tool
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Michael N Xxj

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Passed Oeders

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I do not have a problem, I have a question. I placed an order for Two 30 round 223 Magazines. I am retired Military & Law Enforcement, I also forgot to look for a Promo Code to save a little. Is it possible to save a little on this Order 6015****. I have purchased from you before & always satisfied. Thanks Mike
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Pros:
  • Great service

Preferred solution: Slight discount on current order

Anonymous
map-marker Buckhannon, West Virginia

Can’t reach a human. Terrible phone service. Tried to order something. Too many hoops to jump through.

Cant reach a human. Terrible phone service difficult to make a purchase. I placed on hold for forever..
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Carlyne Oje
map-marker Arlington, Virginia

Need bullets

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Not really happy with the company as big as I thought it was to have what u need ,I found myself what I needed with a lot of sherching on line with another company.
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Anonymous
map-marker Manhattan, Kansas

Information

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So far I gotten little help from the pissed consumer thing, I replied to them, we will see? For crying out loud, if I can tell the story in three words I'm not going to write more
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Anonymous
map-marker Chicago, Illinois

Ordered a high quality target air rifle, came incomplete

Order can without all the parts and I contacted customer service and they said to contact the company that made it, but I stated I purchased it from Midway and they would not make it right. Never again will I do business with them
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User's recommendation: Buy elsewhere

Larinda Mcc

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Denied refund after Midway said they would

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MidwayUSA - Denied refund after Midway said they would
I bought an expensive 1550.00 crossbow, it broke I sent back to mfg, when returned to me was still damaged, I wanted my money back, I bought from Midway not the mfg, I was told I would receive a full refund by the CS supervisor that I asked for and he sent a return label and RA # , Ishipped the bow at ups and when I got home the CS Manager called and said they now would not honor the refund and when the box arrives they would refuse it and it would be retuned to the shipping location. Not cool Midway , not cool at all.
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Loss:
$1550
Pros:
  • Has a lot of stuff
Cons:
  • Says customer satisfaction is fi
  • Bad reviews
  • Poor customer service practices

Preferred solution: Full refund

User's recommendation: Avoid Midway USA

JAYASREE K Auh

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| map-marker Katy, Missouri

My money was debited , i havent done

MidwayUSA - My money was debited , i havent done
Updated by user Jan 24, 2024

I am not that much satisfied because I was scammed in online with my debit card with the name of this company so raised the email regarding it but no reply from your side I am expecting positive reply from your side

Original review Jan 19, 2024
unauthorised transaction to your company of rupees 23299.00 from my debit card, received message of Rs. 23299.66 spent using Indian Bank Debit Card XX0551 at MIDWAYUSA COM on 19-01-24 22:46 hr. i havent done transactions, kindly check ECOM TX SEQ NO : 042444 TERMINAL ID : 6696**** KINDLY CHECK AND REFUND US. AND WE REQUEST TO TAKE ACTIONS AS SOON AS POSSIBLE.
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Loss:
$280

Preferred solution: Full refund

Michael S Ovy

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Verified Reviewer
| map-marker Katy, Missouri

Dishonest billing practices

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Not a HUGE money issue, but my advice is to take a screen shot of your order invoice and print it BEFORE you hit the "place order" button. I was told that I earned a 10% discount for signing up for text messages and my purchase invoice showed 10OFF2023 code applied.

I hit the "place order" button and thought everything was ok. A couple of days later, I checked the website to see shipping info. and looked at my invoice because I wanted a printed copy. Swicharooney.

10% discount had disappeared from the invoice. Luckily the order was only $137 total, so I only got screwed out of $13, but that would have covered the $9 shipping and $6 tax.

Customer Service says they have no control over discount codes---they can't trace them, issue them or credit them. Lesson learned.

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Loss:
$13
Pros:
  • Decent price for what i ordered
Cons:
  • Dishonest business practices

User's recommendation: Pay attention to the paperwork and PRINT everything.

1 comment
Guest

I never received my order even though it said that it was delivered " he's on ebay

Anonymous
map-marker Wilson, North Carolina

Parts for trimmers

Sales agent did not realize that the 27 stands for .277 bullet diameter. No problem we all have to learn. I did not buy due to delay that it was going to take to get it shipped.
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Jeff S Nap
map-marker Palm Coast, Florida

Price is wrong on dies

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Original review Apr 25, 2023
The Dies are listed at $38 and some change and when I place the order it came through it $51 and some change customer service said there said it was 51 and change and that I must not updated my computer. I logged in that morning, so I dont know what went wrong but I dont think its right.
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Preferred solution: Price reduction

User's recommendation: Selling price listed

Kevin H Dpp

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Verified Buyer

Don't buy from midway. Not only do they charge you 10 percent restocking fee for something that isn't your fault but they charge you shipping even though no where on their policies does it say that. T

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MidwayUSA - Don't buy from midway. Not only do they charge you 10 percent restocking fee for...
MidwayUSA - Don't buy from midway. Not only do they charge you 10 percent restocking fee... - Image 2

Don't buy from midway. Not only do they charge you 10 percent restocking fee for something that isn't your fault but they charge you shipping even though no where on their policies does it say that.

Then they use excuses when you asked why you are being charged for shipping when it doesn't say anything about that on their return policy. especially when 3 employees told you before you returned it that since it wasn't your fault that you wouldn't be charge!100 dollars they changed for shipping return.

It was one item that weighs less than 8 pounds. Customer service says there's nothing they can do about it!

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Loss:
$100
Pros:
  • Use to be good company
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Don't buy anything from midwayusa

About

Summary

Midwayusa is a gun business company that was founded by Larry Potterfield and now is actually governed by him. The story of this company started in 1977. In online gun and equipment shop hunter or just people keen on it can shop by such categories: ammunition, archery, camping and survival, hunting gear, military gear, knives and tools, optics, self defense police and many interesting books software applications and videos. The owner of this company cares not only about clients providing in time shipping and nice prices, but also stimulates his employees by various benefits and incentives.

MidwayUSA reviews and complaints

MidwayUSA is ranked 49 out of 364 in Hunting, Fishing and Camping category

Area Served

USA

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