Midway Car Rental
Midway Car Rental Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Midway Car Rental reviews show a 1.1 star rating from 2 reviews, with consumers mostly dissatisfied and a 100% unfavorable distribution.
Key Takeaways for Future Customers
- Confirm all signatures and rental options before leaving the counter to avoid unexpected charges.
- Expect high price levels and verify toll or billing choices at pickup.
- Allow extra time for pickup; agents may have long lines and limited assistance.
Negative Feedback / Risk Areas
- Recurring Midway Car Rental customer complaints cite toll charge disputes and poor customer service.
- Reports of rude staff, long waits, ID and documentation refusal, and unclear refund handling.
Positive Feedback
There are no notable positive comments among the recent reviews; recommendations emphasize caution.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Midway Car Rental reviews show a 1.1 star rating from 2 reviews, with consumers mostly dissatisfied and a 100% unfavorable distribution.
Key Takeaways for Future Customers
- Confirm all signatures and rental options before leaving the counter to avoid unexpected charges.
- Expect high price levels and verify toll or billing choices at pickup.
- Allow extra time for pickup; agents may have long lines and limited assistance.
Negative Feedback / Risk Areas
- Recurring Midway Car Rental customer complaints cite toll charge disputes and poor customer service.
- Reports of rude staff, long waits, ID and documentation refusal, and unclear refund handling.
Positive Feedback
There are no notable positive comments among the recent reviews; recommendations emphasize caution.
Toll Pass additional charge
- - Rented a car at LAX and asked to add a toll pass, which was not done.
- - Total tolls were about $300 at $25 each due to the toll pass not being added.
I rented a car at LAX, and explicitly asked the agent to include a toll pass to my rental, but the agent made a mistake, didn't add the toll pass. I was charged an additional $25.00 for each toll, total around $300.00
I don't think it is fair to customer to take the consequence when the agent made the mistake.
- Car is good
Preferred solution: Full refund
User's recommendation: make sure you know the meaning of each signature.
Valley Village, California
Delay of flight today to LAX
- - Arrived at LAX around 18:30 on JetBlue flight from NY #532 that was delayed.
- - Will pick up the rental car several hours later than listed.
I arrive to LAX today arround 18:30 with flight jetBlue from NY, #532, that was delayed. Just to let you know that I will pick the car several hours later than listed.
Yours,
Dan Geiger
geiger02@***.com
User's recommendation: Midway helled filly and quickly. I recommend them
Worst Service Ever
- - Staff were rude.
- - I waited about 2 hours in a long line.
- - Wallet stolen; no help; only printed ID allowed.
- - Return-flight copy required to rent.
I arrived to LAX airport, I had to take 2 shuttles to get to the Midway office. Staff is rude and ignorant.
Unable to speak to someone regarding my issue. I was told I had to wait in line. The line was long it extended outside the building and wrapped around. I explain the situation that my wallet was stolen in the airport and they had me wait in line for 2 hours to tell me they couldnt do anything about it.
I have a dmv/DE Mobile ID and I was told I couldnt use. However I could use a printed copy? Just horrible service and staff. Its currently 2:23 pm and my flight arrived at 10 am I have wasted 3 hour of my trip because of this horrible company.
They requested a copy of my return flight if I didnt have it they couldnt rent either?
Ive used many rental companies before and I have never had problems with anyone until the company. I demand for your company to call me !
Preferred solution: Let the company propose a solution
User's recommendation: Don’t use this company
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You demand? Who do you think you are?
You wait in line like everyone else. You also need to accept responsibility and not blame the car rental agency for you not having your wallet.