Hansheng D

Toll Pass additional charge

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I rented a car at LAX, and explicitly asked the agent to include a toll pass to my rental, but the agent made a mistake, didn't add the toll pass. I was charged an additional $25.00 for each toll, total around $300.00

I don't think it is fair to customer to take the consequence when the agent made the mistake.

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Loss:
$300
Pros:
  • Car is good

Preferred solution: Full refund

User's recommendation: make sure you know the meaning of each signature.

Anonymous
map-marker Valley Village, California

Delay of flight today to LAX

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I arrive to LAX today arround 18:30 with flight jetBlue from NY, #532, that was delayed. Just to let you know that I will pick the car several hours later than listed.

Yours,

Dan Geiger

geiger02@***.com

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User's recommendation: Midway helled filly and quickly. I recommend them

Alma A Teu
map-marker Los Angeles, California

Worst Service Ever

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I arrived to LAX airport, I had to take 2 shuttles to get to the Midway office. Staff is rude and ignorant.

Unable to speak to someone regarding my issue. I was told I had to wait in line. The line was long it extended outside the building and wrapped around. I explain the situation that my wallet was stolen in the airport and they had me wait in line for 2 hours to tell me they couldnt do anything about it.

I have a dmv/DE Mobile ID and I was told I couldnt use. However I could use a printed copy? Just horrible service and staff. Its currently 2:23 pm and my flight arrived at 10 am I have wasted 3 hour of my trip because of this horrible company.

They requested a copy of my return flight if I didnt have it they couldnt rent either?

Ive used many rental companies before and I have never had problems with anyone until the company. I demand for your company to call me !

View full review
Loss:
$100

Preferred solution: Let the company propose a solution

User's recommendation: Don’t use this company

1 comment
Guest

You demand? Who do you think you are?

You wait in line like everyone else. You also need to accept responsibility and not blame the car rental agency for you not having your wallet.

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