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I have purchased several items from this company. Only one item didn't fit as it should, but that is my build, not the item (I gave it to my daughter). I have one outfit that is my favorite, purchased over a year and a half ago - I think my co-workers are probably tired of seeing it, I wear it so much! I have never had a problem with billing or shipping. Love. Love. LOVE this company! I hope that they continue to send out beautiful catalogs full...
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4.3
I liked
  • Great styles
#994418
I ordered a fleece cape for my Mother,but some how was billed for that and a christmas house i didnt order. Didnt even show on the receipt that i even ordered this house but still got billed for it. Very displeased with this company, i will never order from them again. not to mention the guy i talked to was foreign, so obviously communication sucked the whole time. Also had to pay for my own postage to return the item which wasnt that cheap. He...
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I didn't like
  • Incompetent business practices
#970243
I will never purchase another item from Midnight Velvet unless I'm purchasing it in my dreams. I returned every item because the quality was not as good as it appeared in the catalog. Some were too big or too small as well. I returned these items in a timely manner and I was charged $72.58 for what? Shipping?? This company is a rip-off. Even if you purchase an item and you are satisfied, the next time you wont be so lucky. Its like going to the...
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1.9
I liked
  • Products are ok
I didn't like
  • Way they handle returns
  • Incompetent business practices
#938729

Short Review for February 20, 2017

#1011382
3.8
Trying to make a payment online. I make $25.00 payments and the message I get is (pay the current balance) I don't want to pay the full balance. So this is a nuisance.
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Doll Review

#996331
Bought 2 doll heads hands came off as soon as kids started playing w them hair matted as soon as they started brushing them they really wasnt i expected for the price i pd orded other dolls from co they were emaculate
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Figurine Review

#971313
3.1
I EvelynTolbert' Just bought an stature from U all and a It sucks.In the pass I have purchase 2 of them in the pass.and they were of good guality but this one is very cheep looking.And one other thing I did not receive a invoice sheet or a return sheet.I am very unsatisfied.So to ever it may concerned please send me a return slip A S P-Mrs.Evelyn Tolbert.
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Midnight Velvet Return Policy Review

#969829
Very disappointed call me please
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I purchased the round entertainment center because it was different and looked nice . My problem is it way way too short/small . I never thought i as an average sized woman would stand taller than an entertainment center.i sort of feel cheated out of a foot .it a shame that something so nice would be short changed . If midnight velvet would make it at least an average size of 5ft you would sell much more ....who wants to stand taller than their...
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I have ordered the same Bejeweled Romance Bedskirt 3 times and received the wrong one 3 times. what is going on I have contacted your company 3 times and they tell me it is the one..well dark purple and light purple don't match at all and the material is nothing like my comforter. when you receive it back check the catalog and look at the bedskirt i sent back. this is my first order with your company and can't believe i am having so much...
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Anonymous

Anonymous I just received the exact same one. It is clearly lavender and nothing like the comforter. Just say you don't have it and quit wasting my time

I have never had any previous problems and have always paid my bill in full. Recently I made a purchase for $26.94 and paid it immediately upon receipt of the invoice statement. Two months later, I'm still going back and forth with their clerical department showing proof that the invoice was paid since they have no record. 6 different documents from my bank is not good enough I guess. Morons. They've lost a customer and I have always been a good...
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0n April 10 th i returned the two items you sent and was not satisified and the third item"elephant wine bottle holder" was delayed, which is fine. the other item vv-naughty alce 1.7 oz was returned and a free item also sent back. i sent you a check for $ 50.93. this check cleared my bank on 4-21-16 and check number 4284. Since i returned these items i was expecting the money back. i did however receive the wine bottle today and returning it...
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#855588
I paid this company every month for 6 months and they claim they never received the payments.... I mailed an entire packet of paperwork from my bank proving the payments...they claim they never received it... I faxed 12 pages of proof...they claim they never got the fax...on top of all of that...they are rude and disrespectful.....never ever use this site. They are rip off artists....very unprofessional, rude and incompetent! I will now file a...
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2.3
I liked
  • Products are ok
I didn't like
  • Credit department
  • Incompetent business practices
  • Not helpful or honest with problems
#844588
I received a bill for purchases I never made. Never even had an account with them. I called and the first person I spoke with accused me of lying about my purchases. Hung up s called back and was helped by someone nice. Who told me it was company error that an account was opened in my name. They closed the account and remove all charges. So weird!
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Anonymous

Anonymous Purchased ring several years ago from these thieves. I was a fool for paying $200.00. Found exact same ring and quality for $50.00 elsewhere. Stay away! They are CROOKS!

Anonymous

Anonymous I had a similar experience they are on my credit report and have been there since 2009. i just learned how to dispute it and they responded with please send in a police report...

According to Invoice statement just received today 05/08/2016 from Midnight Velvet they received my mail in order 03/01/2026 reference no. 1659728746 then it says transaction description purchase thank you purchase charges 208.86 Account number 520 028 387 4550 then it says mail your payment no later than 04/06/2016 payment due date 04/15/2016 I've NOT RECEIVED THIS ORDER and I was/am concerned. Was intending to call Monday but I rcvd this...
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