New Reviewer

Mercury Outboard Warranty Service

Absolutely terrible customer service Here is my experience:1st keep in mind I bought a new boat and motor so I would not have problems on the water. Purchased New Crest pontoon boat, trailer, and Mercury 60 HP motor (serial #1C153342) on 2/17/201304/2013 Placed in service 08/09/2013 Guardian system engaged, 6 beeps / Faulty fuel ejector (1 week to fix) 05/13/2014 Steering seized(1 week to fix) Blames on me. I feel steering linkage was not properly greased and/or oiled and sealed by dealer for this to happen in less than a year. 05/10/2015 Guardian system engaged, 6 beeps. (3 weeks to fix) Again blames it on me. Says it is a thermostat and moisture in connectors.06/05/2015 Put back in water, same problem as above, boat back to dealer for same codes and problems. They than put a new fuel ejector on motor which they should have did back on 05/10/15.06/13/2015 Picked boat up. So I end up with not having a boat for 5 weeks, plus putting it on and off the trailer, in and out of the water dragging it back and forth. They charge $105 each way to trailer your boat. Did they even apologize for my inconvenience? No! They never called me to advise me of the status of my boat, I always have to call them. I just feel after spending $24,000.00 at a dealership I deserve a little respect. What I don't like the owner of dealership tries to blame everything on me. You see as I had over heard the owner telling shop manager while I was shopping for oil and filter; "does Mr. Smith get all his work done here, Yes, put him in front of list to fix his boat". When I was buying boat he was my best buddy, Jim here is my cell phone # if you need anything. I called him about my warranty/service work on his cell, after telling him who I was, he told me he does not do business on his cell phone call the office. All I get is double talk. He told me I cannot do maintenance work when gold Warranty kicks in, it has to be done by Mercury Dealer. I called Mercury they told me that was not true, to save receipts. His service manager gets caught in lie after lie about ordering parts, what is wrong with engine, etc. They do work on boat and leave console compartment open, they don't even offer to help you connect your boat to your truck. Common sense tells me if fuel injectors keep going bad, there is two possible answers. Either they are made faulty or there is something in engine causing them to go bad. Basically I have lost all confidence in this dealer and will take my boat 200 miles to have warranty work done before I ever use them again. I previous owned a boat for 10 years and had one problem with that engine. I am to the point of having my boat re-rigged for another motor and trade this motor in. Like I said I did not buy a new boat and motor to have all these problems. In my 67 years of life I have never encountered worse customer service than I have received from Midlantic Marine.
View full review
ID
#657249 Review #657249 is a subjective opinion of poster.
Location
Selbyville, Delaware
Cons
  • Customer service
  • Quality of workmenship
Reason of review
Poor customer service
Loss
$410
Preferred solution
Full refund

Terrible Customer Service

I just feel after spending $24,000.00 at a dealership I deserve a little respect. What I don't like the owner of dealership tries to blame everything on me. You see as I had over heard the owner telling shop manager while I was shopping for oil and filter; "does Mr. Smith get all his work done here, Yes, put him in front of list to fix his boat". When I was buying boat he was my best buddy, Jim here is my cell phone # if you need anything. I called him about my warranty/service work on his cell, after telling him who I was, he told me he does not do business on his cell phone call the office. All I get is double talk. He told me I cannot do maintenance work when gold Warranty kicks in, it has to be done by Mercury Dealer. I called Mercury they told me that was not true, to save receipts. His service manager gets caught in lie after lie about ordering parts, what is wrong with engine, etc. They do work on boat and leave console compartment open, they don't even offer to help you connect your boat to your truck. Common sense tells me if fuel injectors keep going bad, there is two possible answers. Either they are made faulty or there is something in engine causing them to go bad. Basically I have lost all confidence in this dealer and will take my boat 200 miles to have warranty work done before I ever use them again. I previous owned a boat for 10 years and had one problem with that engine. I am to the point of having my boat re-rigged for another motor and trade this motor in. Like I said I did not buy a new boat and motor to have all these problems. In my 67 years of life I have never encountered worse customer service than I have received from Midlantic Marine.
View full review
ID
#651276 Review #651276 is a subjective opinion of poster.
Location
Selbyville, Delaware
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article