Middletown Honda

I was contacted by Honda to bring my 2013 CRV in for a recall. The recall stated that there was an issue with the shifter sticking. I brought the car in on a Saturday at 11:30am. Please keep in mind, that the CRV was the only vehicle that my family had at the time. My mother was picking us up (husband and 1 year old daughter in tow) to go shopping at the mall for the afternoon. Knowing that the service center closed at 4:00pm, I told the service folks to just lock the key in the car and we would pick it up when we were back from shopping.

We also visited the sales department while we were there to purchase a new car. We ended up leasing a 2015 Civic and the plan was to pick it up that following Monday. When we were finished shopping, I noticed I had a missed call and VM from Honda. A man from the service center, Frank, left a message saying that while they were working on the recall, they broke another part on our shifter. He said that they were closed now so to just call them on Monday!!! Again, this was the only car we had!! Frank did not attempt to contact me earlier nor did he offer any solution to the problem THEY caused!

Luckily, we were able to contact the sales department and our salesman, Josh Latorre, went above and beyond to rush getting us a temporary registration so that we could take the new car home that night that we had just purchased. So I must praise the sales department because they worked overtime to fix the screw up and lack of concern by the service department.

I just don't understand how the service dept could have such a lack of concern for their customers. I was shocked that they left me a message, after they were closed, to simply say "sorry, we broke your car, good luck over the weekend and we'll deal with you on Monday.

I would certainly still purchase cars from here in the future because the sales dept is fantastic, but I will NEVER have a car serviced there again, even if there is a recall. I will bring it to another Honda dealership in the future.

I was treated rudely by a female service department employee after being told twice to bring my car in. She was rude, condescending and unhelpful.

She smirked while she was talking. I admit I wasn't quite sure what was going on with my car, however that's the reason I brought it into the service department.

I am sure there are great employees there but based on this experience, I will continue to take my car to Mahwah Honda, where they are always friendly, respectful and helpful. I really don't understand why this rude woman (who was perfectly friendly to the lady in front of me) works in the service department and thinks condescending to customers is a good practice.

I purchased my last vehicle through Middletown Honda, and my wife leased her previous honda with them. Between the two of us we have owned 5 hondas. My wife and I were both ready to purchase two new honda vehicles. I informed my last salesman Conrad Murray that I would be purchasing a 2013 Honda Civic SI sedan within mid to early August, and my wife was going to purchase a 2013 Honda CR-V around September or October. Thats over $50,000 one two-couple family within three months.

I told him I had already contacted several Honda dealerships in the area to get the most competitive price. After sending him one offer I had received, he provided me with an out-the-door price for my vehicle that was a very competitive offer of $22,271.50 via email. After receiving the offer (approx. a week later), he called me to see if I had reviewed his offer. I made him confirm the price verbally to make sure that was the final price. After about a week, I decided to setup an appointment to test drive the vehicle. I arrived at Honda at 6pm to test drive the vehicle. After test driving the vehicle, we discussed the finalized price we had discussed multiple times. I decided to pull the trigger on the transaction after being at the facility for approx an hour. About midway through filling out all pertinent paperwork and answering the applicable questions, He looked at the price he had confirmed to me in email and told me he would be right back. Upon returning, He told me he could not honor that price, and that the-botto-line car price would be $24,271.50. He informed he made a $2000 mathematical error. I told him that was unacceptable; he asserted that I should have seen the math not adding up. I countered his claim with he should have known the-bottom-line price of the vehicle, for he has worked their since I bought my previous Honda in 2005. He stepped away again to speak to a sales manager, at which point I heard him say he was sorry to his sales manager. He came and apologized to me and informed me he could not provide the price we had confirmed on several occasions. I left angry and frustrated.

Below is the email he sent:

Dear Anthony,Nice speaking earlier, and I appreciate the opportunity to work with you once more.Regarding the 2013 Civic Si 4dr - Black(1) Best point of all... I currenly have the vehicle in-stock.(2) Pricing on your vehicle is as follows:$ 23,505 - MSRP $ 21,895 - DEALER INVOICE** ALSO: $500 "Flex Cash" discount (as available)

I know you received a price of $21,395 from NJ ,but understand that the $500 flex discount is actually applied to the NET TOTAL (as money down) after price, taxes and all fees are added... Their contract will actually show $21,895 (their difference changes the taxes, and is misleading)That said, my price to you would be $22,195 with the additional $500 discount to be applied and dicounted from the net amount (as available).Although the price is different by $300, please ask the NJ dealership for a TOTAL OUT-THE-DOOR cash price INCLUDING ALL FEES .. as in the exact amount you would need to wirte a check for if you were paying cash.

Here are my numbers:$22,195.00 CIVIC Si$ 1,804.00 TAX (Orange Cty @ 8.125%)$ 75.00 DOCUMENTATION FEE$ 175.00 REGISTRATION (ASSUMING NEW PLATES)$ 10.00 NY STATE INSPECTION$ 12.50 NY STATE TIRE TAX=========$22,271.50

IMPORTANT NOTES:- Your vehicle will be already be NYS registered and inspected when you pick it up from us

- You will still need to get your vehicle inspected (on your own) if picking up out-of-state

- NJ dealerships typically charge upwards of $299 for the DOCUMENTATION FEE (we ask only $75)

- Financing with Honda in NY will include "GAP INSURANCE" - you will potentially be liable, or have to pay extra for it if you buy from a NJ dealership. Added it up over years financed = YOU PAY MORE.Considering all the differences, most people find our pricing to be more than competitive ~ if not cheaper, more convenient, and more straight-forward in the end.

** FLEX CASH is LIMITED.. and is only "as available" ... once it's gone, it's gone (I'm sure their quote had a timeframe or stipulation stated)I look forward to your reply, and the chance to work with you once more.

Sincerely,

Conrad MillerSales & Leasing ConsultantDirect: 845-326-****

A price was confirmed to me via email, phone call, and in person. I feel as a passionate Honda owner, it makes no sense for a customer that would have purchased two brand new cars(one for me & one for my wife) to leave feeling let down. I don't think their resolution makes sense from a business or customer satisfaction stand point. I want them to honor the price we had agreed upon.

Sincerely,

Disappointed Lifetime Honda Owner

This is the Sales Manager Jorge Padilla purposely redirecting me after he ended our previous conversation previously in the day.

Just Copy this URL: http://bit.ly/19eVlBQ

I purchased my last vehicle through Middletown Honda, and my wife leased her previous honda with them. Between the two of us we have owned 5 hondas. My wife and I were both ready to purchase two new honda vehicles. I informed my last salesman Conrad Murray that I would be purchasing a 2013 Honda Civic SI sedan within mid to early August, and my wife was going to purchase a 2013 Honda CR-V around September or October. Thats over $50,000 one two-couple family within three months.

I told him I had already contacted several Honda dealerships in the area to get the most competitive price. After sending him one offer I had received, he provided me with an out-the-door price for my vehicle that was a very competitive offer of $22,271.50 via email. After receiving the offer (approx. a week later), he called me to see if I had reviewed his offer. I made him confirm the price verbally to make sure that was the final price. After about a week, I decided to setup an appointment to test drive the vehicle. I arrived at Honda at 6pm to test drive the vehicle. After test driving the vehicle, we discussed the finalized price we had discussed multiple times. I decided to pull the trigger on the transaction after being at the facility for approx an hour. About midway through filling out all pertinent paperwork and answering the applicable questions, He looked at the price he had confirmed to me in email and told me he would be right back. Upon returning, He told me he could not honor that price, and that the-botto-line car price would be $24,271.50. He informed he made a $2000 mathematical error. I told him that was unacceptable; he asserted that I should have seen the math not adding up. I countered his claim with he should have known the-bottom-line price of the vehicle, for he has worked their since I bought my previous Honda in 2005. He stepped away again to speak to a sales manager, at which point I heard him say he was sorry to his sales manager. He came and apologized to me and informed me he could not provide the price we had confirmed on several occasions. I left angry and frustrated.

Below is the email he sent:

Dear Anthony,Nice speaking earlier, and I appreciate the opportunity to work with you once more.Regarding the 2013 Civic Si 4dr - Black(1) Best point of all... I currenly have the vehicle in-stock.(2) Pricing on your vehicle is as follows:$ 23,505 - MSRP $ 21,895 - DEALER INVOICE** ALSO: $500 "Flex Cash" discount (as available)

I know you received a price of $21,395 from NJ ,but understand that the $500 flex discount is actually applied to the NET TOTAL (as money down) after price, taxes and all fees are added... Their contract will actually show $21,895 (their difference changes the taxes, and is misleading)That said, my price to you would be $22,195 with the additional $500 discount to be applied and dicounted from the net amount (as available).Although the price is different by $300, please ask the NJ dealership for a TOTAL OUT-THE-DOOR cash price INCLUDING ALL FEES .. as in the exact amount you would need to wirte a check for if you were paying cash.

Here are my numbers:$22,195.00 CIVIC Si$ 1,804.00 TAX (Orange Cty @ 8.125%)$ 75.00 DOCUMENTATION FEE$ 175.00 REGISTRATION (ASSUMING NEW PLATES)$ 10.00 NY STATE INSPECTION$ 12.50 NY STATE TIRE TAX=========$22,271.50

IMPORTANT NOTES:- Your vehicle will be already be NYS registered and inspected when you pick it up from us

- You will still need to get your vehicle inspected (on your own) if picking up out-of-state

- NJ dealerships typically charge upwards of $299 for the DOCUMENTATION FEE (we ask only $75)

- Financing with Honda in NY will include "GAP INSURANCE" - you will potentially be liable, or have to pay extra for it if you buy from a NJ dealership. Added it up over years financed = YOU PAY MORE.Considering all the differences, most people find our pricing to be more than competitive ~ if not cheaper, more convenient, and more straight-forward in the end.

** FLEX CASH is LIMITED.. and is only "as available" ... once it's gone, it's gone (I'm sure their quote had a timeframe or stipulation stated)I look forward to your reply, and the chance to work with you once more.

Sincerely,

Conrad MillerSales & Leasing ConsultantDirect: 845-326-****

A price was confirmed to me via email, phone call, and in person. I feel as a passionate Honda owner, it makes no sense for a customer that would have purchased two brand new cars(one for me & one for my wife) to leave feeling let down. I don't think their resolution makes sense from a business or customer satisfaction stand point. I want them to honor the price we had agreed upon.

Sincerely,

Disappointed Lifetime Honda Owner

i bought a new Honda CRV 11/07. with a honda service club card- $99.00 .

later i realised that this service card is not usefull for me. since i have not used any of the club services , i asked for refund the club card amount. the manager stated it is not their policy to refund that. even though it does not any where in the card info about it.

i reported the issue to Honda company with out any results, it is not fair for the dealer to charge me for the services i do not need.

it is really a very poor coustomer service attitude.