Middleby Marshall
Middleby Marshall Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Middleby Marshall has a 4.4 star rating from 1 review and overall sentiment is mostly satisfied with product diversity and low price level, though customer service is criticized.
Positive Feedback
Reviewers value the diversity of products and note the company offers competitive pricing.
Negative Feedback / Risk Areas
- Repeated Middleby Marshall reviews mention poor Tech Support and rude representatives.
- Customer complaints highlight condescending behavior, hang-ups, and incomplete explanations from support staff.
Key Takeaways for Future Customers
- Expect strong product range and low price level but prepare for potential customer service and Tech Support issues.
- Research Middleby Marshall reviews and customer complaints about support before purchase decisions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Middleby Marshall has a 4.4 star rating from 1 review and overall sentiment is mostly satisfied with product diversity and low price level, though customer service is criticized.
Positive Feedback
Reviewers value the diversity of products and note the company offers competitive pricing.
Negative Feedback / Risk Areas
- Repeated Middleby Marshall reviews mention poor Tech Support and rude representatives.
- Customer complaints highlight condescending behavior, hang-ups, and incomplete explanations from support staff.
Key Takeaways for Future Customers
- Expect strong product range and low price level but prepare for potential customer service and Tech Support issues.
- Research Middleby Marshall reviews and customer complaints about support before purchase decisions.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer relations
- - Pizza oven tech support is demeaning.
- - A rep with a heavy accent hangs up.
- - I won't recommend Marshall products.
Dear sirs,
After many years of doing business with you I wanted to let you knowThere has been a serious serious issue with the middlebe Tech Support for pizza ovens.
One of the representatives in Tech Support is very demeaning And Condesending
I'm a graduate electronics engineer from the seventies I've been doing refrigeration and refrigeration and hot ovens for 40 years.
I am not a fool but they talk down to us they hang up on us they don't give us complete explanations. One of many examples I could list, My 1st time on a customer's PS363 oven, Someone had installed a non OEM part.
Rather than explain your company policy, Your technician hung up on me. It took me several hours of phone calls to figure out what the issue was.
My list goes on and on you have the rudest people offering Tech Support we are your 1st contact contact with customers and if we don't like you we won't support them having more equipment from your manufacturing
As I'm retiring from the industry this year I would like to leave at least a note that you might be able to improve in the future.
I deal with 50 different venders of epuipment. Your Tech Support people particularly particularly the one with the heavy accent are the worst I've come across.
Because of that I would never and have never recommended Marshall products for any of the restaurants I deal with.
I adamantly tell thim to stay away from Marshal products because because of this.
Preferred solution: Apology
User's recommendation: Find a company with 5 star Tech Support
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