Mid Penn Bank

Needed a new card due to your security updates and after two weeks I still can't use my new card. Customer service doesn't speak good English and cannot resolve the problem. You suck!!!

Debit card compromised, new card cant be activated. Excuse system down and they werent told.

Been having access issues for 3 weeks, same excuse. Transferred to seven people. All apologies, call automated system later and try again. Have a nice day.

Manager in Lykens lacks customer service skills, to put it nicely.

I give up, time to move to another bank. Its been a year of issue after unresolved issue.

Have banked here for over 5 years and when I went to deposit a check from the same employer I've had and deposited from over past 2 years and the lady at Simpson ferry drive thru said she would not accept check from same employer. Moving my money to a real bank that does not play games.

I'd advise anyone else to do the same!!! AVOID AT ALL COSTS!!!

This bank is the worst bank ever. The workers are so rude.

I do not like to be addressed by my first name like we are friends. Also I try putting my debit card on my apple paid and Midpenn bank does not support apple paid. The website is constantly down and the balance its never accurate. I find my self having to do my own balance because what it shows on the website its not what you actually have available.

Last year I park my car in their parking lot spot and it was very windy. One of the shuttle from their window flew off into my windshield and made a den and crack my glass a small crack but still damage my car and when I told the teller she started cleaning everything then took pictures after. I call for a copy of the incident report and they would not give me a copy eventually their department said that because it was cause by the heavy wind my insurance has to paid for the damages to my car.

Even though it was a piece of their building that felt in my car. Please people stay away from this bank.

My debit card was hacked so fraud department contacted me and canceled my card. Telling me I will receive my new card in 10 business days or sooner.

WELL, on the 12th day and still haven’t received new card I called the branch where I was told I needed to visit because something popped up when my debit card was canceled. Ok so I go visit office and after having our account there for 14yrs not changing anything on our part. By the way this is the 4th new debit card in less than a year they canceled on me due to fraud and I only shop on Amazon. WTF?

Now after 14yrs they tell me that since our name isn’t in the name of our business we have to file a fictitious name filing which cost $72 just so they could issue me a new debit card. ?? Ok did it paid the $72 got form in took it to bank 10 days later get my new card. Week later I get a letter from the state stating I had to list my fictitious name filing in 2 newspapers with a notorized copy of each filing to keep with my records.

They had to be 2 approved newspapers as well, now they would do all this for me for a few of $275.

Just to get a new debit card what the *** Alyssa at the branch knew nothing about the state requirements and or the costs. When I asked about this it was like a deer in headlight! No fricking clue. I’m a reasonable person $72 no big deal right?

After 14 years of DBA on our account all of a sudden they needed this form. This bank is the worse bank EVER!! So did I mention I did the filing myself which cost $202 which is crazy!!

Just so I could get a new debit card that has my name and DBA (our business name) on it! Also the on line banking app.

OMG! what a joke that is. They act like it’s there money. Also since this all happened back in September 2019 I had to get another debit card which is #5 this year!

Ever since I enrolled in their joke of on line banking someone somewhere is trying to *** my account! At first the fraud department would send me text to see if it was me or not now they just freeze my debit card without warning so when I go to use it and it doesn’t go through guess what I LOOK LIKE A *** cuz my debit card doesn’t work!!!

Hate this bank with a passion! Looks like I’ll be changing banks.

I was stuck with Mid Penn as my trustee for the SNT my mother’s poor excuse lawyer elected. My mother passed almost 3 years ago and now trustee won’t reyrn my phone calls or medical providers who contact them.

I’m now stuck paying my co-pays and getting numerous bills from medical providers and supplies needed that trustee is to be responsible for. I am in the process of locating a lawyer to represent me to have this trustee removed from handling my funds and to locate a more reputable and proper trustee that will work in my best interest.

On 2/9/18, the IRS deposited my tax refund into my checking account. This amount was reflected in my available balance.

I have a screenshot showing this available balance. I had plans for my tax refund, so spent it immediately. Over 6 hours later, my bank sent the money back to the IRS causing my account to have a negative balance.I called every number I could possibly find in order to get answers. No one could answer my questions and management refused to return my calls.

I was told that they were working to get an answer and would call me back as quickly as possible. I never received a call. On 2/10/18, I began making more calls first thing in the morning. Once again, no one had any answers for me.

I made my disgust with their incompetence very clear, so no one would speak with me. I finally received a call back from Chris 5 minutes before the close of business on 2/10/18. He was by far the most condescending arrogant human being I have ever encountered at a so-called professional place of employment. He said that I was advised previously that they were not allowed to accept my refund because it was in my husband's name.

This was a flat-out lie and when I advised him that I had proof stating otherwise. He became even more arrogant and condescending. If they would have refused the refund that would have been one thing, but they posted this money to my available balance and then returned it to the IRS AFTER it was spent. He then advised me that he was going to cancel all of my recent transactions in order to bring my account in good standing, close out my account and send me the balance via a cashier's check.

This is absolutely unacceptable and it's only going to cause me additional problems. How can he possibly just cancel my transactions? These transactions didn't cause the negative balance. Their own incompetence caused the negative balance.

Now my bills are going to be unpaid. I'm going to face possible termination of utilities, incur fees and I still won't have any money to my name. I have two other deposits that were supposed to hit my account next week as well as my direct deposit from my employer. Chris didn't know what would happen to these deposits nor did he care.

He stated that it was not his problem. I told him not to send a cashier's check because it would take too long to reach me. I told him that I would come in to pick up the check. He advised me that if I came into the bank, I would be arrested for trespassing.

Please tell me how that's possible when I still have a current account with the bank? To date, I have been locked out of my account. I cannot access my information online nor can I access it via phone. I have not received my closing balance nor have I received a recent refund from Amazon that posted to my account.

I've contacted Chris several times, but as always, he refuses to return my calls. This bank has been nothing but a problem since day one. It has been nothing but one mistake after another with them.

This time it's more than a simple mistake. Something needs to be done immediately.

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Deposits Are NEVER Available When They Say That They Will Be.

Posted by: eberterrt | 15 minutes ago

It is absolutely absurd.

They print on your atm receipt when your deposit will be available and yet IT NEVER IS available on the date they give you! They say "well the checks aren't done here, and that causes the delay". What are you kidding me? That is a pathetic excuse. It is no wonder that I NEVER see other customers in this bank. Don't print a blatantly incorrect date on the receipt. What if a customer writes checks based on the availability date that they give you? Maybe that is what they are hoping. That why they can charge the $40.00 overdraft fee when you TAKE THEIR WORD ON WHEN YOUR CHECK DEPOSITS AND ATM CASH DEPOSITS WILL BE AVAILABLE FOR WITHDRAWAL. Yeah $40.00, ripoff!

They will even give you a receipt at the window showing your available account balance being X, and the telephone banking will state the same, yet you go to the store or worse yet send an employee to the store with the company card and oops declined, because the "available balance" is not actually yet available at all. They are in clear violation of the rules the Federal Reserve Imposes upon banks regarding the time frame in which funds MUST be made available.

I am done with this bank. They are absolutely terrible.

They don't even let you register to see your account balances online unless you print out a paper form requesting access and then you have to mail it in to them. Then 10 days later they give you the privilege of tracking your company finances more accurately.

This bank jerks around with your money, and does not offer even the most basic conveniences.

I would highly discourage any prospective customers from doing business with this bank.

They don't even make a portion of your check deposits immediately available for withdrawal like every other bank in the world allows!

One word, AVOID.

Every time I try to make an online purchase card shuts me down and denies transactions got a new card twice three strikes and you're out

They mess up account balances regularly and never admit errors

This bank in located in Millersburg P.A. and surrounding area.

IT it the worst bank to deal with in my opion. I have been dealing with

this bank for many years, however during the last year the bank has made alot of personel changes from the top down. Starting with the biggest JOKE

of a President Rory Ritrivi. Since he started with Mid Penn Bank the stock has gone from $20 plus per share to only $7.

The commercial lenders I delt with over a year ago were knowlegable, but Mr. Ritrivi fired them all and brought in his own commercial lenders. The JOKE of the town. He also fired the wealth management V.P. who helped me to get my estate in order. I worked with this man (Mike Lehmer)for many years and he was one of the best in the business. This bank does not have on-line banking so, you see your deposit in your account the next day not immediatly. IT is time to replace new management at the top in my opion. Board of directors at Mid Penn Bank, wake up....