After the fact additional billing, after being in full
Update by user Aug 06, 2013
This company decided to correct its over-billing, thanks to online publicity from this site and others.
Original review posted by user Jul 06, 2013This is a complaint for after the fact additional billing, after services had been quoted in writing and paid for in full before the services were rendered, which was their requirement. We had recently moved to Marion, Indiana and had found a new specialist doctor in the area for my wife’s chronic health conditions. The new doctor required a battery of new medical tests to be preformed. Being on an extremely low fixed income and without insurance, we checked around for the best prices from medical clinics in this area. Each lab we checked with had to contact the doctor for specific information on exactly which tests she wanted, since the doctor’s paperwork for the testing was not definitively clear. The doctor’s office complained about having to work with more than one lab. I contacted Mid America Clinical Laboratories, 1001 N Western Ave, #B, Marion, IN 46952-**** Phone: (765) 662-**** and spoke with Leighanne Lenhart, Manager. Throughout all of our dealings with this company, she was very detailed and professional. Our problems are not with her, but with the company she works for. She was very careful to determine exactly which tests were required and quoted them in writing to us. When we went to her lab to have the test performed, we had to pay in full before she would take the blood samples for the tests. We did not have an issue with that. The amount paid at time of service was $628.20 total for all testing. This occurred on April 2, 2013. We were much surprised to later receive a bill in the mail from Mid America Clinical Laboratories for an additional $94.82 on invoice #853669****, giving no exclamation. Has this amount been added into the original quote and payment, it would not have been competitive with the other labs and I would not have used them! The billing statement lists an address of PO Box 78306, Hollister, MO65673-****, but has you mail payments to PO Box 643522, Pittsburgh, PA 15264-****. I then called their customer service department (phone 800-568-****) for an explanation. The company was now called Quest Diagnostics. I spoke with Judy Mendoza and her direct phone number is 484-676-****. At her request, I faxed her the written quote from Leighanne Lenhart and the paid bill from her also. Since then, I have not received any response from Judy Mendoza. She also has not accepted my follow-up calls nor responded to the messages I have left for her. Instead, Mid America Clinical Laboratories has mailed me a second bill and now a Third Notice threatening further collection efforts. This company, at the corporate level, has been unprofessional and unresponsive! In speaking with the local manager since this add-on billing occurred, she informs me that she has no input into what happens at the corporate offices. Mid America’s web site says that they have over thirty (30) offices in central Indiana. Their web site lists the following. Mid America Clinical Laboratories, For billing questions please contact us at: Phone: 1-80*-667-**** Email: billing@***.com . For all other issues, please contact us at: Address: Mid America Clinical Laboratories, 2560 N. Shadeland Avenue, Indianapolis, IN 46219 Phone: 1-87*-803-**** Email: info@***.com .
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