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Bed bugs and rude manager

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Microtel Inn by Wyndham Long Island City - Bed bugs and rude manager
Microtel Inn by Wyndham Long Island City - Bed bugs and rude manager - Image 2
We woke at 3am with bites and welts consistent with bed bugs. We talked to front desk and they switched us rooms. When we called to talk to management a few days later we were treated VERY rudely by Bree. She was dismissive and mean. I said were the ones who had bed bugs and she said yea in a snotty tone then it went downhill from there. Contacted corporate. My boyfriend is allergic and its not good!
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  • Price
  • Location
  • Bed bugs and rude management

Preferred solution: Full refund

User's recommendation: AVOID at ALL costs!

map-marker Saint Louis, Missouri

Hotels smoking policy

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Sept. 25, 2021, I went to bed around 11:45pm. I woke up in the middle of the morning hearing loud noise and strong marijuana scent coming from the vent. I'm asthmatic, and I started feeling my throat was getting itchy, and I'm having a hard time to catch my breath. Furthermore, I grab the bottle of water and wake my best friend. she advised me to step outside and make sure to get some fresh air. I went to the hotel lobby, and step outside got some fresh air. When I felt better, I spoke to the front desk and told him what's going on. I went back to the room with no sleep, it's our last day in NEW YORK, which is Sunday. It's 6:45am, so we decided to get ready to see 911 Museum instead with no sleep. The hotel front desk told us they find out the guest who smoke marijuana that night and got charged for $250 for no smoking policy. Just to be fair, hotel management should compensate me for that one night of stay. My friend advised to call the corporate instead. But, I can't complain with the night shift front desk person, he was very kind and helpful. He tried his best to catch those guest who's smoking marijuana. I asked the front desk if he can do something or if they have some Air freshener. He offered, to spray Lysol in the bathroom. Its was a nightmare for me that Saturday night with no sleep. We check out Monday morning. One more thing, when we arrived mm late that Friday, the guest spilled margaritas on the elevator so loud and wasted. Hotel address:2912 40th Ave. Long Island New York 11101 Guest, Rochel O Missouri almost 7am in the morning
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User's recommendation: Bed was comfortable. Front Desk was very nice.

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