Teresa P Jec

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Verified Reviewer

Being charged for service I do not have

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I have repeated this many times over to no avail. Perhaps someone could call me since there is no way I can get through to anybody.
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Preferred solution: I would like to speak to a real person in customer service

User's recommendation: No customer service available

Barbara C Imv

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Verified Reviewer

Need to speak to a person. They disconnected me without answering my question

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A billing question. I was disconnected. I am not tech savvy I need to talk to someone. Im not happy with being disconnected
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Katherine B Zoh

Cannot talk to a tech support person!

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Inability to talk to an actual person to help me out when online choices dont help!!!I have tried numerous customer support numbers but am always directed to the website which has provided no help for my problem. This is so frustrating. I spent 35 min on the phone with internet provider and they determined it was a problem with Windows and to contact their support.
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Cons:
  • Very poor support

Preferred solution: Help with my problem with an actual tech person

Marshall W Pvd

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Verified Reviewer

Just an impossibility of human contact

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I want to be able to speak to a person voice to voice not on a chat and they made an appointment for me I thought it was voice to voice it was a chat appointment and that fell through somehow and they did it again and it fell through the second time most people want a live voice to talk to unless they're born after 2000 there are a number of services that will give you a monthly or weekly or annual checkup and cleansing of your system if you will but I want Microsoft because I have implementation issues that's not something I should have to pay for so I want to direct voice to voice contact with Microsoft support that wasn't offered so unless

I missed it

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Pros:
  • Great software
Cons:
  • Difficulty of getting live support

Preferred solution: Direct voice to voice customer support especially for downloading and installing and customizing not a chat

User's recommendation: Because I have not figured out the direct contact voice to voice customer support I have no recommendation

Samuel K Utn

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Verified Buyer
|

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Verified Reviewer

There has been deductions on my account which I don't recognise it so please can u refund it for me

Microsoft - There has been deductions on my account which I don't recognise it so please can u...
Microsoft - There has been deductions on my account which I don't recognise it so please... - Image 2
Please my account has been deducted with an amount of £59.99 which I dont recognise the transaction, so please am writing to you for refund
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Loss:
$70

Preferred solution: Full refund

Kofi B Tif

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Verified Reviewer

I need to speak to someone about my account

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Your money from my bank account without letting me know, and my not subscribe in that account for months so why you taking the money? Can you send it back please because now that put me in bad situation with my bank account
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Loss:
$59

Preferred solution: Full refund

Garen Hai

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Verified Buyer
| map-marker Colorado Springs, Colorado

Microsoft causes me nothing but trouble in my new Lenovo laptop .constantly having to sign in whenever I do ANYTHING! Failure to manage my subscriptions properly across all of my devices, p/w issu….

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Microsoft causes me nothing but trouble in my new Lenovo laptop .constantly having to sign in...
Microsoft causes me nothing but trouble in my new Lenovo laptop .constantly having to... - Image 2
Microsoft causes me nothing but trouble in my new Lenovo laptop .constantly having to... - Image 3
It seems like I have to sign in to my Microsoft account to do ANYTHING! on my Lenovo laptop and even though I keep track of my passwords in a note and take a photo of them every time I change them, I still frequently get incorrect password messages the second time I try to log in again after changing a password, or I get OOPS messages, saying it is YOUR fault, but with no help on how to fix the problem! I GET SO FRUSTRATED! Then I call customer service and GET SENT TO A WEBSITE instead of a human being who could actually help me solve the problems.
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User's recommendation: Get an APPLE product!

Ashley K Fve

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Verified Reviewer

Awful

Microsoft - Awful
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Updated by user Aug 25, 2023

As of august 25 NO UPDATE

Original review Aug 25, 2023
Microsoft 365 hacked me for 3 months. Stole all my password and cc info.

Hacked my emails fb everything. It synced my laptop and iPhone. I could not get into the account, and when I did, the password would immediately be changed with an Authenticator app. No one would get on the phone with me or call me back.

I would only get an automated answering service directing me to go back to Microsoft.com which would do nothing to help me.

This company is bogus and I will never use or recommend them again. They ruined my life.
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Loss:
$100
Cons:
  • Security privacy mental health well being

Preferred solution: Apology

User's recommendation: Avoid at all costs!!!!!

2 comments
Guest

I don't mean to make light of your frustration but this comment feels like you are just screaming into the abyss. Microsoft is not responsible if you are not keeping your systems secure.

They make the tools available and it is your responsibility to use them. It sounds like you were hacked and are blaming Microsoft as though they are the hackers.

That's just not how it works. It also sounds like you need to retain a professional to assist you.

Viraaj Unz
reply icon Replying to comment of Guest-2419894

This is a microsoft bot/worker This company is stealing information, money and identities DAILY and you can't even speak to a real person!! They make you go around and around in a circle just to STILL not help resolve your issue. When I finally DID speak to someone ( of indian or arabic ethnicity) HE ASKED ME FOR MONEY!!This company needs to be prosecuted ASAP!!!

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Julia S Bsw

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Verified Reviewer

It should have been zero, not 1. I couldn’t get a luve person in the phone and just kept getting directed to a website that did not help.

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I cannot open the windows store. I am trying to download iTunes to my laptop in an effort to retrieve text messages from my i phone as directed by Apple support.

I desperately need those text messages as they are evidence in a lawsuit I am filing.

Most of my evidence is in these texts. We dont know why they were not backed up to the iCloud and several months of texts are missing.

It would be a simple fix, and last resort, to recover them with iTunes if I could just get on the store to download it.

I kept getting an error message

And I cant get any help from Microsoft/ windows support.

How do u speak to a live person for help?

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Cons:
  • Cant reach a live person

Preferred solution: A live support tech who can help me get on the windows store to download iTunes so I can recover my lost texts that never got backed up in the iCloud. I was on the phone with Apple for over an hour and this was the last thing they could suggest.

1 comment
Guest

You do not have tech support thru MS for free. If your machine is under warranty call the maker.

Here is a couple things you can try. 1, Search CMD and open as Admin 2. Run sfc scannow 3. Repeat until you have no errors.

4. Reboot only if it tells you to. 5.

In same CMD prompt run DISM.exe /Online /Cleanup-image /Restorehealth If that does not fix things it takes a clean install of Windows, You can tell if all Windows store apps start then close. Test by running Calculator,

Anonymous

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Verified Buyer
| map-marker Aurora, New York

Cant login

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Microsoft - Cant login
No one to get in touch with, not even a live chat person to verify consumer accounts. it is a waste of time. to have a robot saying good bye because it couldn't find the options for help. I wanted a refund and cant even get that.
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User's recommendation: Have live support so someone can understand the consumer issues

Kofi B Tif

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Verified Reviewer

Your taking money from my account

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I need to speak to someone , who can resolve my problem, you took £59 from my account and that put in bad with my bank
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Loss:
$59

Preferred solution: Full refund

Grover C Kwd

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Verified Reviewer

Constant harassment by Microsoft

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Constant harassment by Microsoft
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Microsoft repeatedly locks me out of my account mostly its been for no reason however 1 time they I was doing to many searches I was unaware there was a limit. But on that occasion I did learn something I didn't know, the rep helping was able to bring up and read the content of my private conversation on Skype.

This they decided had not broken any rules and let me back in. As I'm signing in they askfor security code, I have my password that should be anough but I get security codes works I'm in.

Now every time I sign in and on an occasion it kicked me out and asked for code. This went on for a couple days and then I'm signing in they ask for code I get and input it, a banner covers my says I have requested to many codes and am locked out try again in a week.

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Pros:
  • Good product
Cons:
  • Customer service sucks

Preferred solution: Apology

User's recommendation: Use apple

John C Yaw

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Verified Reviewer

Can't connect to internet after upgrade. Message says I am connected to a virtual network adapter

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By the time I got a call, I was able to resolve the problem myself. the process took too long. I saw you were already trying to charge me the Full $55 charge. Can't trust anyone.
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Preferred solution: Full refund

Leon F Awr

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Verified Reviewer

Subscription issues

So my husband woke up and said microsoft took 16.99 and cancel his subscription. He now want to keep his Suvari and no longer want his refund how do I get his account back without they charging him again. So do he have to pay the 16.99 again and will he get his refund for the first cancel
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Loss:
$17
Pros:
  • He want to play his son in basketball
Cons:
  • It telling him to join for 16

Preferred solution: Subscription to stay active no refund

User's recommendation: Leon frazier

Alma P Tlp

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Verified Reviewer

No charges are not to come out of my account

I cancelled that a month ago n my card is pending a payment that I wasnt supposed to be getting charge anymore
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Preferred solution: I cancelled my subscription months ago.