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I tried to cancel am xbox one s order within minutes bc i realized it was the wrong bundle. They said they cant cancel and i had to refuse the package. A whole lot of their lies and phone calls later I refused the package. They are not acknowledging having received it back even though it was signed for almost a month ago! They claim to be doing some kind of investigation on if they got the package back. I never had it in my possession so as far... Read more

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Before you buy anything online with the Microsoft store, Beware !!! Bought a Dell Inspiron 11 laptop on November 28th and paid for expedited shipping. Two weeks later item showed as 'pending' Rang Microsoft and was advised 'we have no stock' we will contact within 24 hours to 48 hours with an alternative. Nearly a month later, no refund, no laptop. I ring Microsoft every day, get put on hold and eventually the phone gets disconnected I am 'on... Read more

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This is a serious scam like issue with MS store. I ordered a Surface Pro 4. it showed up as completed, my credit card was charged. First few day, it showed delivery on 11/29 . Later on it changed to "Pending". I contacted MS agents and they kept lying to me that it would be on time. I contacted FedEx and was told that MS only created a label and my order had never shipped to them. I then contacted Microsoft again and again told them that my... Read more

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This is a copy of an email I wrote to an email address provided by the Microsoft store phone support supervisor (of course it bounced): So, I placed an order for a laptop with the Microsoft store liking the concept of the Signature PC and the price (especially the price). My order confirmation email included the following note: "This PC purchase qualifies for the trade-up offer sponsored by easytradeup.com. To process your claim, visit... Read more

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We purchased an HTC Vive for our library that was supposed to come with three free games. I called customer service to tell them we did not receive the games. They assured me that I would receive an email with the game codes in 10 business days. When I did not, I called back and someone said they would get back to me by phone that day. They did not. I called a third time (after the time had elapsed that I could return the unit and order directly... Read more

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I've now been trying to download Gears of War 4 for 5 days. 79 GB Windows has updated several times and restarted the PC as such the download stops and starts over again. Will I ever get to play this game or will I tie up all my bandwidth trying. Reading the small print once MS pulls support for a product you won't be able to download again. I often play my older games for a bit of retro. Will I be able to do this in the future. Please rename... Read more

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I purchased a $50 Xbox digital gift card for my grandson on the Microsoft online store. Within minutes I received an email from PayPal saying that the money had been sent to Microsoft and I received a purchase confirmation from Microsoft. but no digital card ever showed up to the requested email address. After 24 hours.I called and talked with Microsoft support people numerous times - one phone call was over 57 minutes long and they couldn't... Read more

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Microsoft and Xbox scam me like *** they cannot provide me help with a defective controller that I bougt new ... We buy you a 500$ console and we can't have a customer support with a reasonnable way to think about thing. Read more

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Ordered a Microsoft Surface Book bundle. I was given the on-line FedEx delivery schedule and much to my surprise nothing was shipped on-time. In face, one day before it was to be delivered, it hadn't shipped from their warehouse. I called a Microsoft rep at their store and imagine my surprise when I was told that I would not get my surface Book on the specified date and that the book wouldn't even be shipped on that date. Microsoft keeps... Read more

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Ordered a laptop on a Monday, shipping stated 3-7 business days via Fedex. The Microsoft Store failed to mention that it would take them 4 days to even begin shipping the laptop. Fedex estimates it will arrive in 9 business days. Why does it take Microsoft 4 days (not including Monday) to box and ship an item? Ebay sellers are more reliable than that. I contacted support on Thursday (3 days after ordering) when I noticed that the item had yet to... Read more

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