Anonymous
map-marker Balch Springs, Texas

I placed an order Microsoft 365 last year. It automatically renewed. I've attempted to contact Microsoft directly that same day and numerous time since and can't get a refund. I don't need it anymore.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Microsoft has discontinued their 800 phone service reps numbers. You can only contact them via online with no assistance from anyone. It's terrible and I can't get a refund for something I don't need. I can't afford $108.00 at this time.
View full review

User's recommendation: Don't use Microsoft online it's a scam.

herbert F Fpl
map-marker Sacramento, California

The webstie is so confusing. All help is only on line.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I need help to determine how to get outlook on my desktop computer. I am a 365 customer. The email comes in on my phone but not my desktop. I need a live person contact to fix this problem. The website and phone tree are just to confusing.!!!!!!
View full review
Pros:
  • Total confusion on the website and phone tree
  • 365 iworks good except for receiving outlook on desktop
Cons:
  • Inadequate help by phone to fix a problem

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Wymondham, England

Poor Service Delivery

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

In 2021, Microsoft claimed payment for their 365 Family package from my wife and I separately despite an email warning not to do so. When confronted with this, the subscription was placed on a proper footing, albeit with a few weeks loss of service.

On that occasion, the customer service person was helpful.

However, Microsoft repeated this action in 2022. On this occasion, they made no attempt to answer my complaint or put it right.

Fortunately, I was able to get help from others and managed to reconnect my own subscription to my wife's machine.

Unless I am much mistaken, Microsoft have left this family a little out of pocket but, more importantly, they have shown up their systems as inadequate unless you are buying from them! This company is happy to take your money, but not to put things right.

It's a large company with a large customer service base but one that seems not fit for purpose.

Robin Trewartha

View full review

User's recommendation: BEWARE this deterioration in customer care in this large company: perhaps too large to bother?

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article