I placed an order Microsoft 365 last year. It automatically renewed. I've attempted to contact Microsoft directly that same day and numerous time since and can't get a refund. I don't need it anymore.

Microsoft has discontinued their 800 phone service reps numbers. You can only contact them via online with no assistance from anyone. It's terrible and I can't get a refund for something I don't need. I can't afford $108.00 at this time.

User's recommendation: Don't use Microsoft online it's a scam.

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ID
#3455898 Review #3455898 is a subjective opinion of poster.
Location
Balch Springs, Texas
New Reviewer

The webstie is so confusing. All help is only on line.

I need help to determine how to get outlook on my desktop computer. I am a 365 customer. The email comes in on my phone but not my desktop. I need a live person contact to fix this problem. The website and phone tree are just to confusing.!!!!!!
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ID
#3447203 Review #3447203 is a subjective opinion of poster.
Location
Sacramento, California
Pros
  • Total confusion on the website and phone tree
  • 365 iworks good except for receiving outlook on desktop
Cons
  • Inadequate help by phone to fix a problem
Preferred solution
Deliver product or service ordered
In 2021, Microsoft claimed payment for their 365 Family package from my wife and I separately despite an email warning not to do so. When confronted with this, the subscription was placed on a proper footing, albeit with a few weeks loss of service. On that occasion,...
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ID
#3340801 Review #3340801 is a subjective opinion of poster.
Location
Wymondham, England

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