I placed an order Microsoft 365 last year. It automatically renewed. I've attempted to contact Microsoft directly that same day and numerous time since and can't get a refund. I don't need it anymore.

Microsoft has discontinued their 800 phone service reps numbers. You can only contact them via online with no assistance from anyone. It's terrible and I can't get a refund for something I don't need. I can't afford $108.00 at this time.

User's recommendation: Don't use Microsoft online it's a scam.

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#3455898 Review #3455898 is a subjective opinion of poster.
Balch Springs, Texas
New Reviewer

The webstie is so confusing. All help is only on line.

I need help to determine how to get outlook on my desktop computer. I am a 365 customer. The email comes in on my phone but not my desktop. I need a live person contact to fix this problem. The website and phone tree are just to confusing.!!!!!!
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#3447203 Review #3447203 is a subjective opinion of poster.
Sacramento, California
  • 365 iworks good except for receiving outlook on desktop
  • Total confusion on the website and phone tree
  • Inadequate help by phone to fix a problem
Preferred solution
Deliver product or service ordered

Poor Service Delivery

In 2021, Microsoft claimed payment for their 365 Family package from my wife and I separately despite an email warning not to do so. When confronted with this, the subscription was placed on a proper footing, albeit with a few weeks loss of service. On that occasion, the customer service person was helpful. However, Microsoft repeated this action in 2022. On this occasion, they made no attempt to answer my complaint or put it right. Fortunately, I was able to get help from others and managed to reconnect my own subscription to my wife's machine. Unless I am much mistaken, Microsoft have left this family a little out of pocket but, more importantly, they have shown up their systems as inadequate unless you are buying from them! This company is happy to take your money, but not to put things right. It's a large company with a large customer service base but one that seems not fit for purpose. Robin Trewartha User's recommendation: BEWARE this deterioration in customer care in this large company: perhaps too large to bother?
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#3340801 Review #3340801 is a subjective opinion of poster.
Wymondham, England