Manufacturer: Microcenter Category: Repair Clear all filters (9 of 9 reviews match)
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My son is a sophomore at UTA, and we dropped his laptop that has 2 extra year warranty paid besides the one-year manufacture warranty, for anything that could happen to the laptop. A hinge and a screw was missing from the lid of the laptop. When we dropped it at the Center, they told us that it would take about 4 days for it to be fixed. Unfortunately, this is the 19th day and yet there is not sign the laptop being fixed. On top of that, the...
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Anonymous

MCCustrel I apologize for the trouble SZ. Thank you for letting us know this has been resolved.
Thanks,
James
Customer Relations
Micro Center
custrel@microcenter.com

Anonymous

S Z Finally, the issue has now been resolved. A full refund (Store credit) to purchase a new lap top has been issued.
Thank you.

I got a lenovo ideapad 100 for a graduation gift with a two year warranty. I've had several problems with this laptop and only had it for going on 2 months the mic phone doesn't work on it , speakers aren't loud and it doesn't hold a good battery life . So I took it to micro center hoping I could just exchange it out for a new one to find out that I would have to leave it with the technicians so they could do a diagnostic test and that could...
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Anonymous

Anonymous Yesterday I returned my 4k tv which I had a 3 yr service warranty on. I told them I had issues with the pic flashing a white signal at the top and bottom as well as the soun...

Initially I took my computer in to have a motherboard repaired/replaced which took about 3 months for them to get a new ASUS Board & put it in. While waiting for the mother-board to come in I discussed having a new hard drive installed with the technician, Tim and backing up the original to the new drive. During the discussion I was under the impression that the 2TB drive being replaced was a 1TB. Instead of telling me about that, Tim the...
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Recently, my Asus PC seemed to have just a series of boot up failures. I took it to my local Microcenter in need of a repair. The desk man said the repair would be done in 5-6 days, and here I stand 17 days later without my PC that I frequently use for online school assignments, gaming, and YouTube activity. The technician started the repair 7 days after I brought it in, and works 5/7 days a week. I called the technician and he said that it may...
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Anonymous

Anonymous Hi there,
I'm sincerely sorry for the trouble with the length of time to get your unit fixed. Can you email me at custrel@microcenter.com with your repair order number and...

Terrible services Took my money for a bench fee knowing they could not repair my laptop.
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Anonymous

MCCustrel Hi there,
I'm sincerely sorry for the trouble. I know that we would not be able to find out the problem with your computer without a diagnostic. I would love to help if I ...

I purchased a PowerSpect B725 in Oct.2015. I didn't open the box until April 2016 since I was waiting to set up a new office. I started up the new system all was fine. I wanted to get access the Bios because I wanted to add another HDD. I was told to go to the tech support in the store. The Tech, older gentleman, told me how. I wrote it down and tried it back at the office, it didn't work after many tries. I came back met withjthe same...
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2.0
I didn't like
  • See previous
  • Overall service
#865840
In the process of searching files for hidden photos, my laptop got locked in tes mode or safe mode. Brought it to Microcenter Westbury, NY, to get out of that mode. Instead. the tech explained he'd "reimage" the device to original condition. Had no idea he'd remove current Windows 10, DESTROY existing accounts (2) AND revert to Windows 8. When I asked WHY, he explained the laptop was originally purchased with Windows 8 installed. This resulted...
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Anonymous

Anonymous Hi there sir,
Since speaking with you yesterday, I'm glad we were able to come to a resolution on this for you. If I can be of any further assistance, please email me at c...

#858770
Microcenter listen Linda you gotta get it together in your knowledge bar, you need two or three people working at all times one for knowledge and one just for pick-ups.... I waited an hour to get a refund for my laptop that was broken when I bought it. Returns sent me to the knowledge bar to see if they could fix it, 3 days later I was told they couldn't fix it come pick-up my refund... I had to sign in and I was number 1 on the waiting list, it...
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"I have been a customer at Microcenter for laptops, tvs, etc. Bought a $1300 Lenovo laptop for my daughter for college. At the end of her first year she said the laptop was tough to open. Now out of warrantee I dropped it off at the Service counter at Microcenter. After not getting back to me for a week I decided to check on status and stop in. They lied and said they had contacted me and then gave me a quote of $400 to fix hinge. I thought that...
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rollo2016

rollo2016 Thanks for the info. I have seen many complaints about Lenovo in the past couple of years. Probably best to stay away from that brand. Laptops are cheap enough that you can bu...

1.0
I didn't like
  • Customer service
#845245