Micro Center

I bought an open box laptop from this company. I was careful to confirm that the 90 day warranty would be upheld, as there were scratches around the power port from the person who originally purchased the item.

The power port failed six weeks after purchase, and the company promised to fix or replace it.

I went in, waited in line for over an hour, then was told that they would not be honoring the warranty.

I left a review describing this issue, and was contacted and promised a full refund. Then it turned into a gift card. Then it turned into a decision NOT to honor their promise to refund, or even provide a gift card- they went back to just not honoring the warranty at all.

This company wasted WEEKS of my time, and failed to honor any of their guarantees.

They are not trying to keep customers, they are churning. This is made clear by the reviews on their Better Business Bureau listing- Micro Center routinely pulls this on customers.

I took 3 company computers into the service department in Houston Texas. I needed for MicroCenter to remove the 2 hard drives (which both where a piggy backed drive = D drives) and install them into the 3rd computer as a D and E drive.

It was a simple operation. I had 2 SSD hard drives in 2 computers that I wanted to have removed. So, I wanted them to remove each hard drive from that computer and put them into the 3rd computer. That way I would have 3 hard drives in one computer ( drives D and E).

Sounds simple enough. It was so simple they gave it to the new guy they just had added to there service team. The manager met me and assured me they would get it done asap. So I returned on the day they wanted to return the machines and when I got there, they had everything installed and nothing was working.

The newby couldn't get the CPU to see the 2 added SSD drives. He messed around with it while I was there. He had the other machines ready to give back to me. I had him remove the cover and he had taken out the C drives and the intel chips and the ram chips of CPU 2 and 3.

I was pissed. The F(**&KER had gutted the company machines. He acted like he didn't understand what he had done and immediately said he would put them back. I watched him go back to his desk and bring back a small box full of parts he had stripped from 2 and 3.

It was a F^&*KEN disaster. He started putting the parts back into the machines at the service counter. He couldn't get CPU 1 working. I contacted the Manager and he talked to the Newby and said he would have to get with the top service tech when he returned from somewhere, i don't remember.

I was busy and returned in about 10 days because MicroCenter wasn't answering my texts and internet request for answers or even my voice messages. The manager hadn't done anything. The machine was still in the Que. I was pissed.

The manager indicated he would get his best tech on the job and the next day (now about 3 weeks) I get a call from the tech and they indicated that my C drive on computer 1 would have to be flashed and reinstall and all my programs would have to be reinstalled. The programs and files would have to be downloaded to my desktop file as "files on my computer folder" and the 2 SSD hard drives weren't going to work like before because the drive names were different. BLA BLA BLA...just a bunch of S&*(T!! That he needed a week to get it done because there were a lot of programs and files on those SSD drives.

He texted me when it was ready. I called and said I was on my way to talk and pick up my machine. When I got to the service department I waited for an hour in line. Then they pulled up a cart with my CPU in it.

He turned on the machine and showed my the C and D and E drives. and the file with all my programs and files on the desktop and said sorry you don't have to pay anything. So. I was so let down what they had done to my business machine CPU's 1,2 and 3.

I just wanted to get it home and away from that *** HOLE! ... So when I got back to my office and started up CPU1 it had a new Microsoft windows 10 on it and some files on the desktop and that was it besides the file on the desktop. What a disaster!

I could go on but it gets worse....they didn't copy all my business files over.

I lost Thousands and Thousand of business photo records and it took me about 3 weeks to get the programs back on board. I still look for photo files in archived folders that don't have but a few photos when there where hundreds and hundreds.

First I definitely am not a pissed Client I am so grateful for your fine services!!

I want to tell you Micro Center Corp about how I was so grateful to visit at Westmont, IL and meet Ben, Service and ask if your store could help and I am still counting my blessings that Ben said MC could help me! Made an appt for next day!

Met with Michael Ellis, IT Tech an absolute genius and perfectionist who completed the resolution of 3 computers with my multiple issues at one time!!

Michael Ellis was truly a capable Representative of MC phenomenal Professionalism, thorough IT awareness and introduced me to correct product purchases! Mike Ellis assisted me down to making me super comfortable while being served at your store!

Your Company deserves the highest marks for superior workmanship, help and unique type of well done relating to us!! I call your Company by the display of the action of Theseus Staff

as huge Diamond Studded Stars In the World of Business contributing to all your aspirations of service serving all and especially at the Westmont Store as TOP OF THE MOUNTAIN!! Their services and respect and care of customers deserves super praise and appreciation!

Leo Chavez, their Knowledge Manager can be proud of his Staff!

You as MC Corporation fulfilling of your Mission is SECOND TO NONE!!

Nancy Monbrod Cell 630-330-****!! Thank you!

I happily bought the advertised New and Refurbished 2017 MacBook Air yesterday Cyber Monday 11/29/21

The hinge on the MacBook Air is loose and flimsy.

Apple recommends tightening or replacing hinge.

Corporate Microcenter Set up my Tech appointment at Microcenter in Pikesville Md tonight 11/30/21

So I drove another 55 minutes one way to the store.

When I got to the store and talked with the Apple Tech he decided that my warranty

which is advertised as 90 Days Parts and Labor

is not a warranty and

decided to be very dismissive to me

and decided to tell me that if

I want to return the computer and get my money back to do so

that they cannot replace it, and they have none of the same item left to give me as replacement.

I have been purchasing from Microcenter for over 20 years.

This is the first NEGATIVE interaction I have received. In fact, other than Best Buy's lousy service, this is the worse customer service and satisfaction experience I have had with a retail store in a very long time. Microcenters advertisement that Customer Satisfaction is Job # 1 is ***