Michigan Public Service Commission
Michigan Public Service Commission Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Michigan Public Service Commission has a 2.8 star rating from 1 customer review, consumer sentiment is mostly neutral; reviewers emphasize customer service, criticize the website, and note the price level is high; a recent recommendation states "Don't go with frontier".
Key Takeaways for Future Customers
- Check Michigan Public Service Commission reviews to weigh service and billing concerns before engaging.
- Expect emphasis on customer service issues and potential difficulty using the website or reporting outages.
Negative Feedback / Risk Areas
- Customer complaints about outage reporting and lack of clear phone support.
- Complaints mention higher bills over time and overseas customer service that may not resolve urgent issues.
Positive Feedback
Reviewers value direct customer service when available and note professional interactions with management-level staff.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Michigan Public Service Commission has a 2.8 star rating from 1 customer review, consumer sentiment is mostly neutral; reviewers emphasize customer service, criticize the website, and note the price level is high; a recent recommendation states "Don't go with frontier".
Key Takeaways for Future Customers
- Check Michigan Public Service Commission reviews to weigh service and billing concerns before engaging.
- Expect emphasis on customer service issues and potential difficulty using the website or reporting outages.
Negative Feedback / Risk Areas
- Customer complaints about outage reporting and lack of clear phone support.
- Complaints mention higher bills over time and overseas customer service that may not resolve urgent issues.
Positive Feedback
Reviewers value direct customer service when available and note professional interactions with management-level staff.
Turn one complaint into a collective action
Problem with frontier com
- - A line down was reported with no clear owner contact.
- - Billing has doubled in ten years as service declined and accountability is requested.
I would like to have a discussion on protocol calls for lines downed and the companys inability to give any direction to report these issues. I had a line downed in front of my home this past weekend and spent an hour unable to talk to anyone other than through the internet whom was located in the Philippines and did not know what to do other than to tell me to restart my router.
In the reality of public companys I find this unethical and frankly dangerous.
We live in a time where AI and only doing business through Ai is not only dangerous in certain cases but I am sure for many older adults it is nothing that they can figure out how to proceed through this process. Ten years ago frontier had in my opinion the best customer service I have ever dealt with and today it is possibly the worse my bill has more than doubled in ten years and my service has went down.
I am a former Edison employee and very safety conscious so to me a line down is a serious thing and having no way to report it to the owner of the line is not acceptable .
I also wonder what did frontier do with the millions of dollars they saved farming out their customer service dept overseas for as I afore mentioned my bill has doubled in ten years it would be my thought that this money was given in raises to upper management and not returned to the very people whom are their customers. I think that it has as a company forgotten why they even have a business and I only see this as directed at upper management because when I have dealt with them they are professional and straight forward.
Please help me make this company responsible for a screwed up system and make it manageable for elderly adults also make it possible for a customer to speak directly to a representative whom you can understand.
In closing I would like to add I found out moments ago that a local bus driver had reported this line hitting the top of her bus to frontier three times in the past week and I can only imagine what she had to endure to do so but alas frontier did nothing.
Please make this company accountable.
Thank you,
David Stanyer
User's recommendation: Don’t go with frontier
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If you viewed the down line as a safety issue, you call the fire department. They will come out and assess the situation and reroute or block traffic as needed. If your mad you have no internet and it’s the weekend, by all means rant about price increases and foreign-staffed customer service all while framing it as a safety issue.