Michigan Motor Exchange

I called and gave Mark my vin# and he gave me A motor for my truck 2500 Chevrolet . The motor was picked up and installed to find out Mark made A mistake.The intake original intake did not fit the motor I was given.the mechanic called to inform me the heads were the wrong heads for the motor.I sent pictures and Mark and Kevin agreed wrong heads .The problem is Mark and Kevin the owners were not going to cover the 470.00 that I had to pay the mechanic to install the heads on the reconditioned motor I purchased from Michigan Motor Exchange.

My start to the this year was horrible, I thought it was a bad lifter, I took it to MME, they found several other things, my engine was scrap. Fortunately, Dave took the time and effort to see to it I would be able to get back on the road ASAP, they were able to address the issues and changed out the block and explained thoroughly what caused the fail in the engine and what they we're going to do, I am proud of their work and professionalism that got me back on the road!!

Very grateful for Michigan Motor Exchange!! Thanks, "A Satisfied Customer"!

We recently purchased a 96 Camaro for our middle son. There was evidence of oil in the coolant so we went shopping for a replacement motor.

Of the four companies we looked at, MME had the fewest complaints we could find so we took a chance. So far, it's worked out really well. The engine has been running like a champ.

We are still breaking it in so who knows what the future brings but I am very happy with their product and service thus far. They've been easy to communicate with, have adapted well to changes, and done the work agreed on for the price agreed on.

Im totally dis- appointed with mme, the replacement of the motor cost me a total of 8,000.00 . plus 6k to rebuild the motor, the when i returned they said the warped intake wasen't covered, so now a trip to the dealer, then six months later the timing sensor was a problem, that was another2k. You live n you learn

After a couple of camping trips, hauling my travel trailer, the engine on my 2003 GMC Yukon Denali XL 6.0 started knocking really bad. Took it to MME and they determined it was the main bearing.

Since the engine had high mileage already, I decided (MME recommendation also) to purchase a remanufactured engine. The job was done in less than a week. This was 5-6 years ago, and I have not been back to their shop since! I have had zero problems with the engine.

Just did a major tune-up on it, and it runs as smooth as it did when I got it from them.

When my transmission is ready to be replaced, MME will be handling it too! I highly recommend MME.

My experiences w/MME have been NOTHING short of Stellar. I WILL RECOMMEND them to anyone who needs a Motor or Transmission...

Run for your lives people. This place is an absolute JOKE.

I was quoted $3100 on a new motor which then turned into $4700, and still didn't have a running car after 4 weeks. I drove a block from the shop when my car wouldn't accelerate and locked up on me. Drove it back to the shop where the OWNER was completely rude and disrespectful, and tried to disregard me and said that my car was "fine" to drive home. After several times of telling him it DID NOT ACCELERATE he torque braked my car in the lot and blew my brake line out.

What does he say? "Not my problem!" He then took it for a test drive and realized that my car was in fact not driveable and says they'll "get around to it Monday". Well, they didn't call until Tuesday only to say that it is now a transmission problem, something that was perfectly fine before it entered their shop.... and again what is their response to that?

"Not my problem!" So, had to pick it up(on the side of 8 mile left unlocked) with a TRAILER because after almost 5 grand they broke more than they fixed. I have never dealt with such atrocious people in my life.

They have no customer skills what so ever, and clearly have no brains either. I don't understand how they are even in business.

It was slightly more than two years ago when I paid MME $4,500 and waited more than five weeks to have an engine rebuilt. My problems surfaced after only 38 miles and I have had an uphill battle ever since.

MME had my vehicle a total of three times and I was delivered a defective product each time. Oil in the coolant is difficult to miss, especially in the case of ‘engine experts’ but after three visits, I was told in front of a witness that there was nothing wrong with my engine. I was told that it ran fine. I was told that the oil was rust.

I was told that nothing more could be done. My faith and trust in this establishment had evaporated after that third visit. After the State of Michigan and the BBB became involved eight months later, I was offered a partial refund under the conditions that I would not tell my story online and also sign a hold harmless agreement. I refused and opted for a full refund, which at this point in time only covered my loss with MME.

Many more dollars were lost with incidental expenses directly related to the defective engine. You will read the MME rebuttal to my online complaints and it is suggested that they begged me to make things right. They had my vehicle three times and nothing was made right. You will read about how fixable my engine has become in this rebuttal.

They had my vehicle three times and nothing was fixed! You will read about the age and their idea of book value on my vehicle, which is totally irrelevant. You will read that I am a slanderer and a blackmailer for exercising my right to post an honest complaint and have a demand for a full refund. Michigan Motor Exchange was paid a handsome sum of money to provide a working engine, not an appraisal of the value of my vehicle.

They failed miserably in their guarantee to provide a working product. They failed miserably in the customer satisfaction department as well. If I had only one word to describe MME, it would not be printable in this public forum. I do not have anything good to say about the way they handled my case and I would never recommend their services.

The defective engine has not only caused me a great deal of hardship but affects my family as well.

Dad wud not b happy da red hed *** at da desk is dum as day come sons are not responsive unless u say lawsuit bums are mechanics dirty keep upin da price should b on nightline detroit

My experience with Michigan Motor Exchange was quite contrary to their advertising and their boasts of excellent service, customer satisfaction and an honest job for an honest wage. They were paid a handsome sum and provided me with a defective engine.

Two additional visits provided me with numerous excuses, plenty of blame and garbage for an engine. I was told they could do no more and that nothing was wrong with my engine. If you read the Michigan Motor Exchange rebuttal to another complaint, entitled WE ARE GOOD PEOPLE, the author of the complaint is chided for many things including wanting to inflict pain on the company, employees and their families. I do not know exactly what happened to bring on this response but I found that Michigan Motor Exchange had a complete disregard for the pain and suffering the defective workmanship has caused for me and my family.

They sure do not seem to practice what they preach. I have wanted a full refund for this mess for quite some time. They seem to think that making more promises and guarantees is a good faith gesture and they want my vehicle for a fourth time. The owners of this company who constantly boast about their work being done to the highest industry standards…and that customer satisfaction is a high priority…sure did not get it right in the three times they had my vehicle.

I did not get an honest job for an honest wage. They did not do unto others. This incident has cost me many more thousands of dollars in incidental expenses. My engine has been contaminated for more than a year now.

I have lost a complete year and everything that could have been accomplished in that year, had my engine been built to the standards they boast. What exactly is it that they want to FIX? What guarantee do I have for an engine that has been in this condition for quite some time? Michigan Motor Exchange has had three chances and has given me garbage that could not possibly have been missed or overlooked through bad communication…or any other excuse.

I am insulted by repeated offers to do the right thing when my trust in this company went out the window many, many months ago. To clean up an old adage Don’t pi$$ down my back and tell me it is raining!

Do the right thing…be good people…do unto others…live by that golden rule…and send me a full refund!

How can Michigan Motor Exchange claim that their work is done to the highest industry standards, that they have master mechanics doing professional work and claim that customer satisfaction is their number one priority...when they provided me with a defective engine? [cross contamination oil/coolant] How can these professionals miss bulletins on my engine?

How can they claim that the oil in the coolant is rust? Family,friends, neighbors,pro mechanics and the State of Michigan all recognized oil in the coolant and the defective workmanship. Michigan Motor Exchange had my truck three times and it was contaminated after each visit. After the third visit, they said that the engine ran fine and sounded fine and attributed the poor performance on everything but themselves.

What do you want from a 2.8L engine? Would you want these people to further service your vehicle? I wanted a full refund of $4.500 for quite some time now. One of the owners recently contacted me with an offer to fix an engine that has been contaminated for more than a year now.

What would be fixable? They want a fourth chance and he tells me of oversights and bad communication. Really? How can you miss cross contamination when all these pros are doing all of this high quality work?

How can you deliver an engine with the coolant reservoir empty and tell the customer that it will not hold ANY LIQUID? It was full of oil/coolant sludge when I got it home. Is this customer satisfaction of the highest priority? I have suffered hardships and misery with this defective product and I guess the "good people" at Michigan Motor Exchange don't think this deserves a full refund.

I was quoted a price that went up considerably. I was told that parts were good and the engine was running and sounded great. Then I was told that these parts were not good and it would cost more money. Ooops!

I was given a timeline and it ended up with 5 1/2 weeks. I am over $9,000 in debt now because of this mess and I want a full refund for the defective work that you provided...and provided...and provided. I would not recommend them for engine repair. If it happened to me...you might be next.

Do some checking before you spend big money. Don't get blinded by the five star reviews, some of which seem to be written by staff and/or owners.

That A+ rating with the BBB does not guarantee services you might receive. Check with the State of Michigan...and good luck if you make them your choice.

After 5 1/2 weeks and $4.500.00 MICHIGAN MOTOR EXCHANGE provided me with 10W-30 coolant and various problems. After having my vehicle for the third time, they said the oil was rust and that my engine sounded and ran fine.

Noise? What noise? Hesitation? What do you expect from a 2.8L?

This is warranty repair? This is their idea of customer satisfaction? [Their number one goal] After being completely ignored for many many weeks, my first offers came after contact by the BBB and with the State of Michigan standing at their desk...eight months later. I would not recommend their services.

A partial refund was being offered with the provision that I sign a HOLD HARMLESS AGREEMENT, which included not telling this story. Their terms or no terms. Money for silence but not a dime for the defective product and the eight months + of inconvenience this has caused for me and my family. Is that customer satisfaction?

I only have the one vehicle and have been trapped in the neighborhood for the most part. With car rental fees and all, this has cost me in excess of $8,000.00 and counting...with the oil and coolant I have to replenish on a regular basis.

Having my engine rebuilt by MME has changed my life...for the worse!

Worst service ever! This shop had my car for en entire month, afer telling me it should not be more than 4-6 days!

They failed to pressure test my engine before tearing it out, rebuilding it and putting it back into my car! After finally getting my car back (took 3 weeks), The very next day I had the same problem happen to me on my way to work, I retured the car that same day... they THEN did a pressure test on the engine only to find out that the engine was not the cause of my problems! I paid for an engine I DID NOT NEED! After taking the car back to them... after another 4 days they replaced a part I was not notified of, and did not approve prior to it being installed! Costing me even more money!

Not to mention their total lack of communication, they never called me back when they said they would, and kept making excauses for the extreame delay of the repairs!

Not happy at all! Do not waste your time or your money at this business!

They are only out to make money, upsell and repair things that dont need fixed!