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I went to a local Michaels to get a frame overall size for a print was 29 3/4 X 31 for inside measure and outside measure was 29 7/7 x 31 1/8 low end.....2 mattings....cheap priced glass.....564 dollars plus tax...that is with a coupon of 50% off and an additional 30...
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2.8
I didn't like
  • Lack of knowledge
#1015644
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Micheals Corp, says how much they love their employees, what a joke. they only pay minuiam wage. after a years work if you get 17 cents your *** lucky. there are no insentives. no pat on the back for doing a good job bringing in customers cause you give such good...
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I didn't like
  • Manager
  • Incompetent
#1001959
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Michaels Scookie Sheet Pricing Review
There was an item marked $0.99 but it rang through as $8.99 The store manager told me that the 8 rubbed off due to it being in and out of storage. I told her the price tag ON the item clearly shows $0.99 and she told me that as a compromise she would reduce it to $6.99...
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Anonymous

Anonymous Even with the low quality of the picture you posted, the top and bottom of the 8 are visible, so you clearly know better.

offconsumerpissed

offconsumerpissed As she should have been, by the way this sounds. Don't be one of "those people" that try to make customer service employees' lives living *** so they will give you what you wa...

1.9
#999197
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Michaels Customer Care Review

#986030
I was shopping for crafts at the southcener location and was very impressed with the customer service there was a lady (I think her name was Kelly) she seemed to be all over the store every time I needed something there she was and she knew where everything was and had had a great attitude showing me here there and everywhere she was even at the register when I checked out, now thats full service.
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Michaels Customer Care Review

#969659
4.4
I WAS JUST IN STORE AND DIDN'T FEEL GOOD THE WORK PICK AND CHOOSE WHO TO HELP,THAT IS NOT GOOD CUSTOMER SERVICE SO I LEFT
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Short Review for November 25, 2016

#961135
1.5
Tried to cancel an order minutes affer shopping via email and chat. Even though the request was submitted before the order was processed, it didn't matter. To make it worse, I paid for to-store shipping so I have to drive to the store regardless. (Final crowning jewel- Amazon offered a cheaper price for item compared to Michaels Black Friday price; with better customer service.)
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Michaels Manager Review

#955818
The manager (Jason?) at the Pensacola, Fl, store is an absolute cretin. Very rude and unhelpful! I heard that Wayne, the previous manager, passed away. He was a nice guy :(
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The cashiers at Michaels are very slow and talk to much to the customer. The wait time is usually 25-30 min in line. No matter what time of day I go, the wait time is the same.
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Anonymous

anon You're full of *** for saying thats the wait time (you're probably waiting 5 minutes). There is no line in retail thats that long, so you should probably stop over exaggeratin...

2.9
#994721
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Good stores start from the support received from the top down. Our District Manager comes in after a loss of a Store Manager in the middle of Christmas holiday, numerous employee quits and severe lack of seasonal new hires, just to say that our recovery is bad, store...
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#991299
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I went into my local Michael's store to buy a picture frame mat. When I got to the cash register the price of the mat was substantially more than what was on the shelf tag. When I questioned the price they sent an employee to check on it, so I followed her. When we got...
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Anonymous

Anonymous Customers often put stuff in the wrong place, they can't just change the price everytime that happens. You could always use a price checker if your want to make sure a price i...

Anonymous

Anonymous I kinda want to call shenanigans on tearing the survey off.

3.0
#987684
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I spent over an hour waiting for various departments only to be transferred to another. MICHAELS needs to GET your customer service reps TRAINED!!!! They are not knowlegeable in their products and website. It is riddiculous support. Customer Service knows nothing but...
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Anonymous

Super Sayian 7 As an employee we do not use and or manage the website at all. It's not our job to do that. With that being said everything that is on the website we don't have in stores that...

I have had relatively good experiences in going in to Michael's stores and previous online orders, until i got suckered into some "Cyber Monday" deals. I had two sets of Golden acrylic paints I wanted to order, and 2 promo codes to apply - one for free shipping, one...
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Anonymous

No no 3 This sounds like a you problem. You didn't put the codes in so now you want a refund. As an employee myself I know that's it far cheaper to use DickBlick.

Anonymous

Anonymous I'm always so astounded to how people won't read the coupon policies and promo code policies,promo codes are when you are buying something online only,not when you are in the ...

It was probably one of the busiest shopping days at Michael's. The line went half way to the back of the store..And the registers went down - - all of them! The manager and staff took charge, remained calm, informed everyone on line of the expected time it would take...
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Anonymous

Anonymous That was extremely nice of you to say nice things about the manager and staff when the registers went down,I say this because in our store when the registers go down and it's ...

#963033
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Contact Michaels

Headquarters Address:
Customer Service 8000 Bent Branch Dr. Irving
TX 75063
Phone:
(800) 642-4235
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Companies similar to Michaels

I purchased a five piece canvase print for $12.00 online and took it to michaels in lakewood, co. To get sretched and framed. They had a 70% off deal going on and still ended up being $200.00 for the cheapest frame. I went ahead and payed for it not thinking about it....
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Anonymous

Anonymous Michael's refund policy on custom orders is printed clearly on the customer's paperwork and also posted at the register.

Anonymous

Anonymous Well this is something you should have thought about before you went thru the process of getting things stretched and framed,you should have asked questions about the whole pr...