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2.1 Based on 71 reviews
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    • Variety of products 3
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    • I just wrote it 6
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Micheals Corp, says how much they love their employees, what a joke. they only pay minuiam wage. after a years work if you get 17 cents your *** lucky. there are no insentives. no pat on the back for doing a good job bringing in customers cause you give such good customerservice that they come and ask for you. if your working on your birthday, and they bring you in a birthday cake, and a plant because you make their experience a wonderful thing... Read more

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There was an item marked $0.99 but it rang through as $8.99 The store manager told me that the 8 rubbed off due to it being in and out of storage. I told her the price tag ON the item clearly shows $0.99 and she told me that as a compromise she would reduce it to $6.99 Sue, the store manager from the Millstream location in Langford BC was rude and condescending. Read more

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The cashiers at Michaels are very slow and talk to much to the customer. The wait time is usually 25-30 min in line. No matter what time of day I go, the wait time is the same. Read more

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Good stores start from the support received from the top down. Our District Manager comes in after a loss of a Store Manager in the middle of Christmas holiday, numerous employee quits and severe lack of seasonal new hires, just to say that our recovery is bad, store is a mess and we need to be getting all "go-backs" done at end of night. . We were horribly understaffed and the store became a free-for-all for the customers. Our lines were too... Read more

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I went into my local Michael's store to buy a picture frame mat. When I got to the cash register the price of the mat was substantially more than what was on the shelf tag. When I questioned the price they sent an employee to check on it, so I followed her. When we got back to the shelf she found that several mats (mine included) had been placed in the wrong bin, which meant my mat was actually the higher price. I told her that I wouldn't know... Read more

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I spent over an hour waiting for various departments only to be transferred to another. MICHAELS needs to GET your customer service reps TRAINED!!!! They are not knowlegeable in their products and website. It is riddiculous support. Customer Service knows nothing but to transfer calls to another dept. Customer Service knows nothing but to transfer calls to another dept.Customer Service knows nothing but to transfer calls to another dept.Customer... Read more

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  • From mobile
  • Jan 05
  • by anonymous
  • #986030

I was shopping for crafts at the southcener location and was very impressed with the customer service there was a lady (I think her name was Kelly) she seemed to be all over the store every time I needed something there she was and she knew where everything was and had had a great attitude showing me here there and everywhere she was even at the register when I checked out, now thats full service.

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I have had relatively good experiences in going in to Michael's stores and previous online orders, until i got suckered into some "Cyber Monday" deals. I had two sets of Golden acrylic paints I wanted to order, and 2 promo codes to apply - one for free shipping, one for 30% off my entire order. As I was going through the checkout process, I didn't see anywhere to put in my promo codes. I'm not sure if it was my fault and I missed them, or if it... Read more

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  • From mobile
  • Dec 08, 2016
  • by anonymous
  • #969659

I WAS JUST IN STORE AND DIDN'T FEEL GOOD THE WORK PICK AND CHOOSE WHO TO HELP,THAT IS NOT GOOD CUSTOMER SERVICE SO I LEFT

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It was probably one of the busiest shopping days at Michael's. The line went half way to the back of the store..And the registers went down - - all of them! The manager and staff took charge, remained calm, informed everyone on line of the expected time it would take to fix the problem, continued to update for the half hour some of us chose to stay in the line and offered options: we'll bag your purchases and hold them for 24 hrs. They offered... Read more

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