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my purse strap broke within 2 years, after using it only infrequently. They will not send a replacement strap, even though it is fully detachable. They outsource for repairs, and make you SEND the entire purse in, at your own expense, and then they will give you a "quote" for the repair. Give me a break. They want to hold your purse ransom so they can charge whatever they want for a small detachable strap. Horrible. the product is complete ***...
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1.0
I didn't like
  • Poor quality item
  • Defective handbags and company unwilling to solve the problem
#1010673
I decided to treat myself with these expensive bags for Valentine's day and found two at the Milpitas outlet store. One of the bags was so stuffed with papers I couldn't picture the shape and looks of the bag without them. so I asked a store associate if I could take the papers out, close the zip and see how it feels and looks. He politely helped me out, removed all the papers and let me try it. In the end, I decided to take both home, get some...
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2.5
I didn't like
  • Arrogant indifferent attitude
  • Store managers biased and discriminative response
#1009515
I too returned boots to Michael Kors; I paid $267 for them. Minutes after making the purchase and reading the review for the product, I called to cancel but of course they weren't able to cancel the order. When I recieve the boots, I tried them on, but they did not work. I returned them the next day. It has been over two weeks since the return and I've called at least 3 times for find out when to expect my money back in my account. It's as if...
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offconsumerpissed

offconsumerpissed I would like to consider this common sense, but....the more times you contact a business, the longer it takes for the end mission to be completed. If you've called three times...

1.8
I didn't like
  • Lack of concern over my money
#1007530

Michael Kors Handbag Review

#1005219
1.0
hi i do not know where to complaint. i bought a handbag from MK company. unfortunately the liner at the holder of the hand bag is thorn just less than a year.
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Michael Kors Runway Logo Watch Review

#994488
2.4
They are prejudice, very bad customer service
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Michael Kors Wallet Review

#982985
2.5
Michael Kors - Simple Review #1483211895
1 of 1
Purchased this wallet less than 10 months ago. Stitching is coming apart. This is far from the high quality I expect from MK.
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Michael Kors Jeans Review

#982092
I bought a dark bleu Michael Kors jeans, everywhere I sit I damage the place with a bleu marks !! I have ruined my beige leather car seat ! Very cheap quality !
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The straps are breaking, the bottom has worn, looks very shoddy. Was told nothing could be done. I paid 85.00 for the bag I have better bags that I only paid 12.00 and have lasted many years. This is below standard work and comstruction materials. Shame on you. I was told nothing could be done to corrrect the situation. I will never buy this junk again---ever! Lord and Taylor accepts no responsibility for the inferier bag and were very...
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1.0
I didn't like
  • Dismissiveness
  • Really inventory on the weekend lost a lot of sales
  • Lack of concern and service
#1005587
I purchased a men's shirt while on vacation paid for it with cash. 1 month later the shirt ripped at the elbow. Poor quality. This was a $90 shirt after taxes and I would like it replaced. I explained to them I do not want money, I just want the shirt replaced. They do not stand behind their products so I will never purchase another MK product for me or my wife ever again. The company refused to replace my defective shirt after I sent dozens of...
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1.0
#1004950
My daughter-in-law bought me an imitation Michael Kors purse and I was very upset I kind of knew myself that it may not be the real thing because of the straps but this traps were very thin I've never had one before the straps broke on it and the side pieces broke on it it broke my heart because I've always wanted a Michael Kors purse and now I had to throw it away because what else can you do with it I just wanted to let you know that there...
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Anonymous

Anonymous Misleading title -- your beef is with the knock-off manufacturer, not Michael Kors.

#1004674
I visited your location in Charlotte, NC at the Premier Outlet Mall on 2/4/17 which was actually my birthday and I wanted to buy myself something nice and it did not matter the price. I came to the store around 6-630pm and I was with my mother and daughter. After walking around for 10-15 minutes no one spoke or asked if we needed assistance. I told my mother what happened and she decided to sit back and watch for herself and she seen three other...
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3.1
#1002880
Bought a bag for 200.00. Called Customer Service line because when I received the bag the straps were so tiny and small the bag didn't even fit over my moms arms. I wanted to do an even exchange for a bag that actually fits and because it was 2 DAYS!!! after the 30 day exchange period ended they wouldn't exchange the bag. So now I have a 200.00 bag that my mom cannot even use. The tags were still on the bag and THE BAG was never worn. Someone...
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Anonymous

FormerCustomerServiceSlave Why would you wait that long to try to exchange it when you had a FULL month? Thats more than enough time to realize something doesn't work and return or exchange it. That's n...

offconsumerpissed

offconsumerpissed "I wanted to do an even exchange for a bag that actually fits and because it was 2 DAYS!!! after the 30 day exchange period"
OK. So, based off of what you said, you tried t...

The band of my Michael Kors watch repeatedly came apart. The pin would just fall out, and I'd have to get down on the ground (once in a theme park) to find it. I finally got around to writing to the company on their Facebook page, and was told to directly message them. After I did it took about a day to get a response, and I was told to email them the details and I'd get a phone call from customer service. I did that and they called, asked for...
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Contact Michael Kors

Headquarters Address:
Michael Kors
Michael Kors 11 West 42nd Street
New York, New York 10036
Phone:
(800) 908-1157
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Friday January 27 2017 I want Las Vegas n premium outlook to exchange bag I buy this month because I want black color of bagel they have to exchange I want took to cashier I spoke the one the associated agent working at the count cashier I take her I want to this bag she open my bag said that it be use bag we can't exchange I tell how do know it been use the bag because I saw chip of the potato chip in bag that is reason we can't do for exchange...
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2.0
#999373