Mr. Eastman takes beautiful photos, but his professionalism is appalling

I had my senior photos taken on July 7th 2008. I live in Arizona so he said he would mail me my proofs and I should expect the package in a week or so. 4 weeks, a call, and 2 emails later I finally received my proofs. The photos turned out beautifully, then I sent back my proofs to his studio the next morning. The instructional flyer that came with the proofs said I could expect to receive my completed package in 3 weeks. After 8 weeks, several calls, and several emails I finally got a one sentence response saying I could pick up my photos. Keep in mind I live in ARIZONA! Out of frustration I had a family member living in Oregon go to his studio to pick up the photos. When she picked up the photos he charged her $30.00. This "made up" fee was not on the website, on any flyers, or explained when I paid for my package in FULL on the day of my shoot. Mr. Eastman takes beautiful photos, but his professionalism is appalling. I DO NOT RECOMMEND EASTMAN PHOTOGRAPHY!!!
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ID
#136797 Review #136797 is a subjective opinion of poster.
Location
Honolulu, Hawaii
Loss
$30

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