Miami International Airport Hotel
Miami International Airport Hotel Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Miami International Airport Hotel has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Please don't book online with this hotel.".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
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Verified Reviewer |
Palm Harbor, Florida
Not willing to accommodate customer
I went on the website to book a reservation for 3/23/24 for a 1-night stay at the hotel and accidentally booked for 2 days instead of one. I'm leaving for a cruise on 3/24-3/28 and only needed the 1-night stay with a next-day check-out.
After contacting the hotel, I was told they could not change the reservation and asked if I wanted to cancel because there was no revising the date(s). I informed them I didn't want the money back; I just needed to check in for 1 night (3/23/24), and I could use the other night for Friday, 3/28, after returning from my cruise.
However, they would not work with me at all. Now I'm out of $713.37 and no hotel stay.
User's recommendation: Please don't book online with this hotel.
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How is your loss $700+? Online shows $196/night.
It sounds like you were on a third party site.
Room 77 and hotel planner are the first two google entries. The hotel itself has free cancellation.
They don't have a 48 hour window to cancel? That's some real BS right there.
I have friends who work in the hotel industry and they all work at properties with a 48 hour window, some with a 24 hour window. Or, did you by chance book nonrefundable? Being at the airport, its not like that room would go unsold.
I honestly think they should refund you and I would try to contest the charge with my bank. If you booked nonrefundable though, you won't have a chance.