Miami International Airport Hotel
Miami International Airport Hotel Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Miami International Airport Hotel reviews show a 1.0 star rating from 1 review, with consumers mostly dissatisfied; recent advice says, please don't book online with this hotel. Consumers report problems with billing and customer service, and note the price level is high.
Positive Feedback
No positive comments were noted in the latest review.
Negative Feedback / Risk Areas
- Guest unable to modify reservation and refused accommodation.
- Customer lost $713.37 due to nonrefundable charge and inflexible policy.
- Miami International Airport Hotel customer complaints highlight unhelpful staff and online booking risks.
Key Takeaways for Future Customers
- Confirm change/cancellation policies before booking online.
- Consider payment protections for high-priced reservations.
- Expect potential issues with customer service when seeking refunds or changes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Miami International Airport Hotel reviews show a 1.0 star rating from 1 review, with consumers mostly dissatisfied; recent advice says, please don't book online with this hotel. Consumers report problems with billing and customer service, and note the price level is high.
Positive Feedback
No positive comments were noted in the latest review.
Negative Feedback / Risk Areas
- Guest unable to modify reservation and refused accommodation.
- Customer lost $713.37 due to nonrefundable charge and inflexible policy.
- Miami International Airport Hotel customer complaints highlight unhelpful staff and online booking risks.
Key Takeaways for Future Customers
- Confirm change/cancellation policies before booking online.
- Consider payment protections for high-priced reservations.
- Expect potential issues with customer service when seeking refunds or changes.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not willing to accommodate customer
- - Booked 2 nights for 3/23–3/24 instead of 1 night with 3/24 checkout.
- - Hotel wouldn't revise or cancel; second night unused, $713.37 lost, no hotel stay.
I went on the website to book a reservation for 3/23/24 for a 1-night stay at the hotel and accidentally booked for 2 days instead of one. I'm leaving for a cruise on 3/24-3/28 and only needed the 1-night stay with a next-day check-out.
After contacting the hotel, I was told they could not change the reservation and asked if I wanted to cancel because there was no revising the date(s). I informed them I didn't want the money back; I just needed to check in for 1 night (3/23/24), and I could use the other night for Friday, 3/28, after returning from my cruise.
However, they would not work with me at all. Now I'm out of $713.37 and no hotel stay.
User's recommendation: Please don't book online with this hotel.
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How is your loss $700+? Online shows $196/night.
It sounds like you were on a third party site.
Room 77 and hotel planner are the first two google entries. The hotel itself has free cancellation.
They don't have a 48 hour window to cancel? That's some real BS right there.
I have friends who work in the hotel industry and they all work at properties with a 48 hour window, some with a 24 hour window. Or, did you by chance book nonrefundable? Being at the airport, its not like that room would go unsold.
I honestly think they should refund you and I would try to contest the charge with my bank. If you booked nonrefundable though, you won't have a chance.