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MGV Is A Scam, Reps Are Liars, Want To Sue!

Before I summarize the *** that we have been going through with MGV for almost a year now, I want to provide my email for anyone who is interested in filing a class action lawsuit against this sorry excuse of a company: ttatarenko88@***.com. Please email me any time This goes for lawyers too! My mom and I purchased this supposed miracle of a timeshare company in August, 2011. Stan Colbert is one of the reps that has worked there for 22 years and does the presentations to introduce the company and get you to buy the contract. He made it MGV sound like a timeshare company but better, more flexible, with locations around the world, bungalos and apartments available in the best most popular cities, and agents availabe to help and plan your trip at the snap of a finger. Needless to say, we stupidely fell for the trap, and signed the contract after promises by the reps to support us in every way possible. The lady ran through the contract, which promised that we would receive out member numbers for both MGV and Internal Internationl in 1 month. We received the MGV packet very late because they misspelled the address, and didn't get our Interval International packets until 6 months later! We tried calling Internal to get out member IDs but the reps told they had to be sent. We attended 3 new member orientations in October, November, and December, hoping that someone would help us retrieve our Int. Int'l #s and help plan our summer vacation. Stan Cobert helped us last every single time, and the onkly help he gave us was providing us with Int Int'l phone number and emails, telling us Monarch is not associated with them and Interval has to send us the numbers. Long story short, we filed for a cancellation in December because we literally could even log onto the Interval site or call because we didn't have the member numbers. Our cancellation was revoked because we didn't file it within the first 7 days of purchase (notice that 4-5 months had alrady gone by). We tried to set up meetings, and only met with Stan and Director of Operations Louis Gavin twice. They tried to say that this was just "bad customer service" and that we could still use the service in the US until we got our Interval number. We explained numerous times that we didn't purchase the membership so we could travel to Vegas or Palm Springs, but so we could travel around the world. They told us there was nothing they could do because Interval was responsible for providing the numbers. Of course Interval said the opposite. We asked every single time for Stan, Louised, and all the other reps to email us, but they either didn't or sent very short non-detailed emails. Louise Gavin promised to start working on our case after we met with her at the end of January, but never called and later said she "too busy." We finally filed a complaint to the BBB in mid-April. MGV responded by naming off every rep we talked to and saying that they did everything they could to help us. They never even responded to our numerous complaints of never receiving statements. Stan literally told my mom that Monarch doesn't provide its members with statements. We rebuttaled in the BBB case, and MGV finally offered the cancellation, which we accepted. However, because we accepted the cancellation but still wanted our refund of $2,400, MGV took back their offer and the case was closed. The MGV rep that responded to the BBB case never left his/her name or contact info, so we began emailing and calling Stan, who had began ignoring us when the case was opened. He told that becasue we didn't accept their "entire" offer (cancellation with no refund) that they retracted their offer and we were still liable. My mom cancelled her credit card and explained what happened to the CC company, who gladly refunded her last 2 automatic payments. All of a sudden my mom and I were bombarded with emails and phone calls from the Monarch Collections Department, stating that we were overdue and owed x amount of money. We tried to explain what happened, but Suzanne Lehman with Collections first said she didn't know our case, and then all of a sudden began saying how we didn't accept the entire offer. Since then we have been requesting meetings with upper management of MGV, even owners, if possible, but the only person who ever responds is Stan Colbert. He refused to provide statements and refuses to schedule a meeting with anyone other than himself or Louise Gavin. Just last week (6/11), we tried to schedule a meeting with top managers, but Stan refused and told us we could only meet with him. After numerous back and forth emails, Stan told us that he "somehow convinced" Louise to join him and that they would be waiting for us. He sent this email at 4:15pm, 15 minutes after our scheduled meeting, and then tried to say that we "failed" to show up. I work and live in Los Angeles, and we have explained this to Stan multiple times, asking him to schedule these meetings ahead of time, so that I have time to drive from Torrance to Laguna Hills. My mom and I have sent him multiple emails since then, but we have been ignored. The Collections lady is still calling us and threatening to file our case to the Credit Bureau. We have probably lost over 60 hours of personal and work time driving, emaling, calling, and trying to get this resolved. We want to file a lawsuit against MGV and are looking for other folks who are interested in joining.
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#326681 Review #326681 is a subjective opinion of poster.
Washington, District Of Columbia

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