![Metroplex Pools](https://cdn0.opinion-corp.com/logo/m/metroplex-pools.jpeg?r=5008bbc8bd21dec4baa6eaab2627a55f0ec47e1c)
Metroplex Pools
Metroplex Pools Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Metroplex Pools has 3.4 star rating based on 10 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Customer service.
Cons: Deception on warranty and background of company and owner, Evasive sales tactics and the owners back ground.Review authors value the most Website and Diversity of Products or Services. Consumers are not pleased with Location. The price level of this organization is medium according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Metroplex Pools has 3.4 star rating based on 10 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Customer service.
Cons: Deception on warranty and background of company and owner, Evasive sales tactics and the owners back ground.Review authors value the most Website and Diversity of Products or Services. Consumers are not pleased with Location. The price level of this organization is medium according to consumer reviews.
Media from reviews
![Metroplex Pools - Great install, Great experience](https://cdn0.opinion-corp.com/review-media/pictures/b7/75/395652/metroplex-pools_great-install-great-experience-201906041550474_b775-medium.jpeg)
![Metroplex Pools - Great install, Great experience - Image 2](https://cdn0.opinion-corp.com/review-media/pictures/b7/75/395652/metroplex-pools_great-install-great-experience-201906041550474_b775-medium.jpeg)
Bid review
Great first experience, great first bid. Asked for a follow up and alterations, got nothing after two asks and two promises. Don't waste your time.
Great install, Great experience
After doing some research and liking the pros of a fiberglass pool, we chose Metroplex Pools because of the good reviews we read and seeing the actual installed pools at other costumers houses. Other than dealing with weather and holiday delays, the installation process was quick and painless. We love our pool and look forward to many years of enjoyment.
Pool Installation
Great job! Couldn’t be happier.
All phases of project done in a timely manner. Did not try to up sell me.
Did what he said he was gong to do. Definitely would recommend them for your pool installation.
Not impressed
Failed promises one after another. One year later he never came back to burnish the sides of the pool.
Just plain old concrete that he wanted us to pay more to correct. Look at our pictures does this look like a 35 k pool?
Excellent experience
Steve is fun to work with and wants his customers to be happy. We talked with some of his former customers when we visited their finished pools and they all had great things to say as well.
We got our dream pool and are shocked at how easy the process felt. The pool and patio design is spot on and the quality is top notch.
Easy to work with and good product
I had a great experience with Steve and his subcontractors. We contacted several companies looking to install a pool.
Many of the companies did not even return phone calls. Others were not interested because of our budget. Steve with Metroplex not only was the best at communication and helped us through the process from start to finish but was friendly to work with. Metroplex works with very competent installers that kept us informed every step of the way.
They begun the dig on a Wednesday and by the following Tuesday the whole project was complete.
The final price was about 800 more than the original quote - but this was only because we asked for additional concrete. No surprises.
Deceptive
Asked specific questions on warranty. Owner Steve Fultz seemed evasive with answers.
Once I actually looked at a copy of the warranty, I realized his answers were incorrect or deceptive. I found this on line apparently this guy is Steve Fultz AKA Steve Brown a transient from Michigan. MLive Michigan Menu Set Weather Search Account Sign In Subscribe 0 1 share Ex-car dealer admits to federal fraud charge Print Email By Steve Pepple on September 19, 2007 at 6:30 AM, updated September 19, 2007 at 6:31 AM A former Howell used-car dealer faces up to 30 years in prison after pleading guilty to bank fraud in U.S. District Court in Detroit.
Steven Fultz, who until 2005 did business as Steve Brown Used Cars at 904 E. Grand River Ave., pleaded guilty last week before Judge Paul V. Gadola to one count of bank fraud in connection with fraudulent transactions involving more than 20 vehicles. He was arrested Feb.
16, 2006, after a lengthy investigation by the FBI, Howell Police, Michigan State Police and the Livingston and Washtenaw Narcotics Enforcement Team, or LAWNET. FBI officials have said Fultz assured customers he would purchase their car outright and satisfy the amount still owed the bank on the vehicle, but would then sell the car without paying off the loan. Using faked signatures, Fultz would provide titles for used-car customers that indicated the vehicle lien had been paid. Fultz faces sentencing Jan.
8 in U.S. District Court.
- Deception on warranty and background of company and owner
Preferred solution: Do not use deceptive trade practices
Due Diligence before you buy
I contacted this business in a attempt to purchase a in ground pool. The owner did not seem that interested in my wants or needs, just seemed interested in getting a check.
I could not get a straight answer out of him on warranty or price. I figured I would give him a second chance. I did my due diligence as any one should, that wants to make a safe investment around $40,000 on a in ground pool. I found this news paper article http://blog.mlive.com/annarbornews/2007/09/excar_dealer_admits_to_federal.html This guy did time in the Federal Penitentiary.
Apparently he was a small car dealer in Michigan. Customers would trade in their cars and believe they would get paid off, he would forge the title and resell it and never pay it off. So the guy who traded in and the guy who bought both got burned. I also found out he has federal Tax Liens.
I eventually got a copy of the warranty for the pools he sold. I thought maybe I could find a more reputable builder. After reading the warranty its one page of what's covered and three pages of what's not covered. Doesn't cover normal wear and tear, tree roots, ground movement.
You also need to keep complex logs from Chemical testing facilities. I did buy a pool from a different builder who checked out, and a manufacturer who has a great warranty.
- Evasive sales tactics and the owners back ground
Preferred solution: Inform customers of this owner and companies back ground
Great Pool at a Very Reasonable Price
Metroplex Pool provided us a great pool at a very reasonable price. The crew took amazing care to install the pool in very difficult weather conditions. They insured us that no shortcuts were performed and all work was done.
So overall we are happy with the overall appearance of the swimming pool and to the overall level of attention to detail that we received from the crew and from the owner named Steve.
The only issues that we experienced since the swimming pool was installed dealt with the electronics, at which time the owner Steve was more then willing to come out and help my family and fix it.
- Customer service
Metroplex Pools - Review in Plumbing fixtures category from Grapevine, Texas
This is a false and libelous post by a competitor of Metroplex Pools who is unhappy about Steve Fultz selling higher quality pools at better prices and providing better customer service. It is word for word the same 'review' the competitor has posted before.
Metroplex Pools is suing him and hia company now in Cause No. 048-2813**-**, pending in the 48th Judicial District Court of Tarrant County.
I'm sure he is scared to death that he will lose his business - it's called American competition, LOSER. I am Metroplex Pool's lawyer, and can confirm the false nature of this 'review' as well as the fact of suit against these idiots.
Companies Similar to Metroplex Pools
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Same thing happened to me. The rep with a Luisiana cell phone number visited.
Great experience. Never hear back from them when asked for changes.
Shady business. Especially since the owner is an ex convict for fraud in Michigan
You found that out also? Unfortunately we accessed the criminals information too late..we had a horrible experience
This company's good reviews far out number the bad ones. Hard to argue with more than 80 five star reviews.
And if you didn't buy a pool from him, why are you leaving a review? Nobody cares about your personal opinion or your personality conflict. They want to know if the company builds a good swimming pool, and that's all.
This reads more like the gossip pages in Soap Magazine than actual customer's reviews of a business. What a joke!
I completely agree. This is possibly a ploy to reduce 5 star rating from a different pool company.