Billy C Vlp
map-marker Palmdale, California
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#5118307 
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Conductor Craig

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1.9
I am a full-time student at Chapman University, and I take the Orange County train to Union Station. When I showed conductor Craig my Access card, along with the Orange County Access letter, he told me I was not authorized to ride the train, for I am required/mandated to purchase a ticket. He stated he would allow me to ride to Union Station--this one-time only, but the next time I would be required to de-train, thus stranding me in Orange County. Initially, Conductor Craig was addressing me quietly, but then he became loud for all to hear in the compartment. I think, at the time, he was training another conductor. He was rude and disrespectful, which I found unprofessional. I am a published, mystery writer, living in Antelope Valley, and it is crucial I arrive at Union Station to make the connection to my destination. I have never before encountered this, for most, if not all, conductors know me.
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User's recommendation: To avoid being stranded, be quiet, saying absolutely nothing that would antagonize the conductors.

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Anonymous
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#1017139 
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Metrolink - Train Service Review

Metrolink train to LA Station broke down, stuck in the Antelope Valley Ca. Mountains going on 2 hours due to engine failure. I purchased a ticket for 415pm and the train still hasn't arrived to LA Station. I made a request to a full refund or a free next trip ticket. Allways had good service with u all for the past year and a half. I was told no refund and I would have to purchase another ticket. Wow, unbelievable customer service from a Supervisor also.
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Return, Exchange or Cancellation Policy
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