MetroHealth

While working for MetroHealth, I received an email from Alan K. Nevel, Senior Vice President, Chief Diversity and Human Resources Officer on March 16, 2020 at 2:41pm stating (in part) 'As a precautionary measure given the COVID-19 situation, MetroHealth's leadership is assessing possible work-from-home arrangements and which employees may be eligible. For this analysis, our IS department is surveying employees to better understand their at-home electronic equipment and capabilities, so we ask that you respond as soon as possible'. I clicked on the link that was provided in that email. I responded to each question that asked for the details of my laptop computer name and operating system. It, obviously, passed the screening test because soon after, my manager told me I could use my personal computer to work from home (as nearly everyone else in my department was already working from home and others were using their personal laptops, as well). I was provided specific instructions for downloading MetroHealth's program, Citrix Receiver, on my personal laptop. The instructions included the following suggestion, 'If you need help please contact the IS service desk. 216-957-****'. While I was successful with installing Citrix Receiver, it made my screen a blurry green and the icons were fuzzy. Before I had downloaded this program, my computer worked perfectly fine. I had no problems with it. I also had multiple documents and hundreds of pictures stored on my device. Weeks later, my laptop screen became a bright green and the icons were no longer visible. I researched online about this problem and it was discovered to be a known problem with downloading Citrix Receiver. That program hijacked my operating system and, unless I was a Citrix Administrator, I could no longer access anything on my computer! My computer is of no use now and is destroyed from that download. I complained to various upper management employees via email (all included with this complaint), telephone, and in-person on the following dates: April 17, April 20, April 21, April 23, April 27. Most managers ignored my emails. When I went to the IS department, at the advice of my manager, the immature techs told me - after looking at the bright green screen - "this thing's toast!" They told me the problem was due to my computer being 'junk' and 'old'. Once again, my computer worked perfectly fine before this Citrix download. And, my computer system obviously passed the screening test that was sent to me via the link in Alan Nevel's email on March 16th. I was repeatedly told - AFTER my computer was destroyed - that 'MetroHealth doesn't work on personal laptops'! Well, if they don't work on personal laptops, why would they tell us to use our personal laptops? A company laptop was not offered prior to my personal laptop being destroyed. When I was not satisfied with the IS department's lack of assistance, I decided I would take the case to a higher level of management, CEO Akram Boutros. As I was leaving the IS department, I politely told the techs, "I'll just contact Boutros". The techs assumed I was going to complain about them, and, as I was walking toward the door to leave, they began yelling, "Oh, you're mad because we can't fix your junky, old computer?!" I could not believe I was working in a professional environment with such immature technicians. Fortunately, I found a better job during this experience. But MetroHealth needs to be held accountable for the loss of my laptop, operating system and documents lost. This is the worst company I've ever worked for - and the problems only began with this computer issue. This employer should not be able to get away with this deceitful act.

User's recommendation: Don't ever work for them!