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Their add says if you are not completely satisfied with your purchase you can exchange for a new purchase within one year of the purchase. I was delivered a box spring with a torn netting and the wood cracked on the box spring after one use. The bottom of the mattress had dirt stains on the bottom of it as if it had been lying on a warehouse floor. I contacted the store and described the issues. After waiting quite some time they finally sent an...
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Anonymous

Anonymous I bought 2 mattresses and was told I would be contacted for follow up and be eligible for 3 gift cards after a review of my experience. I have not been called or contacted v...

1.5
Product
I liked
  • Not much
I didn't like
  • Bed is defective and customer service not very helpful
#990629
Me and my wife stop that Metro mattress to buy a bed and met a Salesman whose name was Steve he showed us several beds we picked one and while he was figuring out the paperwork to keep within our budget gave us a monthly payment and we agreed upon it and we asked him to other times just to confirm the monthly payment and he said that was no problem a month later we got a bill from the finance company in the bill was 4 times the amount of what...
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Anonymous

Anonymous Please take down. It won't let me

Anonymous

Anonymous You can delete these comments I won't get anywhere anyway

While the individual sales representatives are quite pleasant the corporate model seems nothing short of predatory. I purchased a matress a pillow, and a hundred dollar matress protector coming out to s total of 800$ my original budget was half that. But nothing existed in my price range. I haven't gotten a full night sleep since I have it. I wake up in pain after only four or five hours. Within the 30 days I filled out a form saying I wanted...
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Anonymous

Anonymous Call me and resolve this like you promised

1.4
#954019

Short Review for February 15, 2017

#1008884
1.8
Purchased a mattress from Metro mattress have a problem with it and customer service are not doing nothing to help me
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Short Review for January 14, 2017, Other

#991067
I tried to take my common off but can't figure out how
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positive experience Review

#600858
Delivery was #1 We could not have had better gentlemen deliver to us. THANK YOU MIKE AND TAHJE
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The last mattress I purchased was many years ago....and it was a very positive experience from start to finish. Over the years I have recommend Metro Mattress to family and friends. BUT never again..... It was a bad experience from start to finish. I had researched what I wanted on the internet. So when I went into the store in Oswego, NY I told the Sales Rep the mattress I was interested in. He didn't have a clue to what one it was. It...
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1.0
I didn't like
  • Customer service
  • Customer servi
#949939
Do nothing not buy a mattress from metro mattress if you want a warranty fir your mattress. They have attempted three times to deliver our replacement mattress from our warranty. They came by first time and found a quarter sized stain on our bed. We cleaned the stain and they came back a SECOND time to deliver the mattress and got out a special light and said I had another stain that is not seen by the human eye and refused to deliver new...
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Anonymous

Anonymous You do realize that the replacement mattress comes from the manufacturer not metro mattress?? ALL manufacturers will go by the same standards no matter who you get it from.

I just got off the phone with the manager and he stated that his inspector that came to my home found no smells of urine and nothing wrong with the Matress . Well get this,after my Matress was cleansed by Stanley steamer I washed the cover and placed it back on my bed, my grandson found his way back to my bed in the middle of the night to sleep with me and was again urinated
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I didn't like
  • Being ripped off
  • Being lied to
#902982
Purchased a firm Tempurpedic "breeze" Mattress from them. Salesman assured us that if we didn't like it we could exchange it for a softer mattress. After sleeping on it for 15 nights we decided the mattress was too firm so we told the them we wanted to exchange it. The salesman did everything he could to up-sell us to a more expensive mattress but Tempurpedic's next softer "breeze" mattress was $500 less than the one we originally purchased, so...
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I had my Matress cleaned by Stanley steamer per management due to the Matress cover not keeping my Matress dry as per the garrentee. So now I have a Matress that is still not clean although it was a good attempt by Stanley steamer. I called management to further attempt to get this issue addressed but as of now management is like the expensive cover I was sold along with an approximate $4,000 investment in the Matress that I purchased ,not...
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Product
I didn't like
  • Being lied to
#892184
It is hard to even re-live the gut-wrenching experience I have had with Metro mattress. They lied to me and ripped me off for $1500+. I have been trying to contact some of their top management and they are blowing me off and refusing to rectify , or even discuss, the situation. In general, their comfort guarantee is BS and if they tell you something is returnable (even if it is hardware, not a mattress) they are full of *** and going to take you...
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1.5
I didn't like
  • Being lied to
  • Being talked down to
  • Being ripped off
#849320

Contact Metro Mattress

Headquarters Address:
Metro Mattress Corp.
3545 John Glenn Blvd
Syracuse, NY 13209
Phone:
(315) 218-1200
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I am not even a month into dealing with these folks and I can not believe what I am dealing with. Bought a foam mattress and adjustable base with the sleep on it guarantee. I wasnt quite sure it was the mattress for me, but the seller assured me I had nothing to worry about...I would get the sleep on it guarantee. So I bought the BS, bought the Mattress and frame, and bought the mattress cover. In a nut shell, the sleep on it guarantee is a...
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1.0
I didn't like
  • Being lied to
  • Being talked down to
#815227