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Their add says if you are not completely satisfied with your purchase you can exchange for a new purchase within one year of the purchase. I was delivered a box spring with a torn netting and the wood cracked on the box spring after one use. The bottom of the mattress...
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Anonymous

Anonymous I bought 2 mattresses and was told I would be contacted for follow up and be eligible for 3 gift cards after a review of my experience. I have not been called or contacted v...

1.5
Product
I liked
  • Not much
I didn't like
  • Bed is defective and customer service not very helpful
#990629
Reply to reviews
Me and my wife stop that Metro mattress to buy a bed and met a Salesman whose name was Steve he showed us several beds we picked one and while he was figuring out the paperwork to keep within our budget gave us a monthly payment and we agreed upon it and we asked him...
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Anonymous

Anonymous Please take down. It won't let me

Anonymous

Anonymous You can delete these comments I won't get anywhere anyway

While the individual sales representatives are quite pleasant the corporate model seems nothing short of predatory. I purchased a matress a pillow, and a hundred dollar matress protector coming out to s total of 800$ my original budget was half that. But nothing...
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Anonymous

Anonymous Call me and resolve this like you promised

Metro Mattress Customer Care Review

#1008884
1.8
Purchased a mattress from Metro mattress have a problem with it and customer service are not doing nothing to help me
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Short Review for January 14, 2017, Other

#991067
I tried to take my common off but can't figure out how
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Positive Experience Review

#600858
Delivery was #1 We could not have had better gentlemen deliver to us. THANK YOU MIKE AND TAHJE
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The last mattress I purchased was many years ago....and it was a very positive experience from start to finish. Over the years I have recommend Metro Mattress to family and friends. BUT never again..... It was a bad experience from start to finish. I had...
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1.0
I didn't like
  • Customer servi
  • Customer service
#949939
Reply to reviews
Do nothing not buy a mattress from metro mattress if you want a warranty fir your mattress. They have attempted three times to deliver our replacement mattress from our warranty. They came by first time and found a quarter sized stain on our bed. We cleaned the stain...
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Anonymous

Anonymous You do realize that the replacement mattress comes from the manufacturer not metro mattress?? ALL manufacturers will go by the same standards no matter who you get it from.

I just got off the phone with the manager and he stated that his inspector that came to my home found no smells of urine and nothing wrong with the Matress . Well get this,after my Matress was cleansed by Stanley steamer I washed the cover and placed it back on my bed,...
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I didn't like
  • Being lied to
  • Being ripped off
#902982
Reply to reviews
Purchased a firm Tempurpedic "breeze" Mattress from them. Salesman assured us that if we didn't like it we could exchange it for a softer mattress. After sleeping on it for 15 nights we decided the mattress was too firm so we told the them we wanted to exchange it. The...
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I had my Matress cleaned by Stanley steamer per management due to the Matress cover not keeping my Matress dry as per the garrentee. So now I have a Matress that is still not clean although it was a good attempt by Stanley steamer. I called management to further...
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Product
I didn't like
  • Being lied to
#892184
Reply to reviews
It is hard to even re-live the gut-wrenching experience I have had with Metro mattress. They lied to me and ripped me off for $1500+. I have been trying to contact some of their top management and they are blowing me off and refusing to rectify , or even discuss, the...
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1.5
I didn't like
  • Being lied to
  • Being talked down to
  • Being ripped off
#849320
Reply to reviews
I am not even a month into dealing with these folks and I can not believe what I am dealing with. Bought a foam mattress and adjustable base with the sleep on it guarantee. I wasnt quite sure it was the mattress for me, but the seller assured me I had nothing to...
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1.0
I didn't like
  • Being talked down to
  • Being lied to
#815227
Reply to reviews