Metro Lock and Safe in PHX changes the rules and the locks
On July 28, 2011, I received a letter from Metro Lock stating that they would refund the entire amount of $121.50 saying \"It has come to my attention that you were not quoted before (person\'s name) did the work\". It went on to say that they feel any customer is entitled to a full refund if that happens. They also stated that if I would remove any \"negative reviews\" they would refund the money.
On Aug.3, 2011, I wrote back telling Metro Lock that it was not necessary to refund the entire amount. I only wanted a refund of $75.00 for the trip charge. I explained that the work was done and is working properly so I felt the charges for the work and parts were appropriate.
I never heard another word from them NOR did I receive a refund. On Aug.16, I wrote to them again and told them that the refund had NOT arrived and stated that I understood that sometimes things get lost in the shuffle of running a business and the letter was just a reminder.
Aug.25, 2011, STILL NO REFUND.
Metro Lock and Safe has offered to refund the entire amount of the services they performed. I appreciate their offered and at this time, satisfied that the company has done the right thing. I formally wish to revoke the previous complaint.
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