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Metro Health is now University of Michigan Health West
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Metro Health Reviews

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Metro Health Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Metro Health has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and report a high price level with problems in customer service and product diversity.

Positive Feedback

No positive aspects are noted in the available Metro Health reviews.

Negative Feedback / Risk Areas

  • Frequent Metro Health customer complaints about unexpected billing and alleged overcharging after service.
  • Requests for itemized bills reportedly met with difficulty, complicating refunds or dispute resolution.
  • Poor customer service and limited service diversity increase risk when comparing providers.

Key Takeaways for Future Customers

  • Confirm written price estimates and ask for an itemized bill before procedures.
  • Compare local hospital prices for similar tests and verify insurance coverage.
  • Be prepared for potential billing disputes and limited support from customer service.
View full overview ›

Media from reviews

Metro Health Hospital charged 20 times more than averaged local hospital
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Yunfei Q
map-marker Wyoming, Michigan

Metro Health Hospital charged 20 times more than averaged local hospital

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Quoted BCBS price: $74; billed: $2,058.75 and $1,142.09.
  • - Itemized bill lists duplex analysis, not performed by the doctor, and $55 charged elsewhere.
Metro Health Hospital charged 20 times more than averaged local hospital

1. Before Ultrasound test, they told me the total price after my blue cross blue shield insurance was $74.

But later it turned out they billed me for $2058.75 and the price became $1142.09 after insurance.They broke the contract law rests on the centuries-old concept of “mutual assent,” in which both sides agree to a price before services are rendered.

2. When I requested the itemized bill, I found they did extra procedure duplex analysis, composing main cost of the bill, in which they claimed it was medically necessary. My doctor office did not the that specific procedure.

3. Several Months later, my doctor ordered the exact same order in another hospital.

There is no extra procedure (duplex analysis) performed.

With same exact insurance, the price after BCBS is $55 exactly as what I quoted before the second service.

4. They broke the mutual contract law, otherwise I could have opportunity to choose other hospital to do the test with cheaper price for such a simple ultrasound test.

Loss:
$1400
Cons:
  • Bad customer service
  • Costly
  • Untrust
Reason of review:
Pricing issue

Preferred solution: Price reduction

View full review

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Prof. Karen Jubanyik

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