Metro Ford Reviews
644 CLAIMED LOSSES
3 TOTAL REVIEWS
AGGRESSIVE AND RUDE STAFF
I bought all new four tires from this company less than two month ago. I had a flat tire so I took it back. I was not expecting what happened. The sale person Fabian was completely rude. I tried to speak with another manager to no avail. What made it even worse was when I spoke with the General Manager Marvin he proceed to yell at me and put his finger in my face. I actually stepped back afraid that he was going to hit me. I was in such shock I had to turn away from him and couldn't speak. He then aggressively walked away from me. I ended up calling the Ford Company and filing a complaint against him.
Most dishonest dealership I've ever encountered
Do you know what honesty is, apparently neither does metro ford. My girlfriend and I have to doing research on a specific vehicle, a 2011 dodge caliber in black. In our luck we found one within our price range, color, description everything we wanted we were very happy. My girlfriend and I both requested information to be sent to each of us individually, and in a timely manner both of us were contacted, me by phone and email, my girlfriend threw the the phone and was able to schedule an appointment to see the vehicle, great we thought. Everything was going like a straight arrow. The day of the appointment to see the vehicle which was 03/02/13, the sales agent Katherine Gonzales called us in the morning to confirm the appointment, this was a great sales agent I thought. Fallowing up her client, confirming the appointment great I thought. But for sure I was terribly mistaken, before going to the dealership we went to get a car loan from our bank, we were approved and were so happy, we were willing to purchase the vehicle on arrival to the dealership no questions asked, why would I, we did our research on THEIR website, THEIR sales agent contacted us saying was everything in order. In the end though after our loan was approved, I had felt skeptical. So I asked my girlfriend, " call them, let them know that we are an hour away from the dealership, and we don't want to go and the car is not there" well we called, and Katherine Gonzales said yes it's here, I'll see you when you get here. Fallowing events are to be considered priceless in my books. We get to the dealership, and of course we had a set mind we don't want anyone else helping us out that's not Katherine, period. She deserves the sale. We get to the main lobby escorted by another agent. And they tell us " oh, she's currently busy right now, but she said one of us can help you" in the back of my mind I'm thinking "what?" I have been in sales for 7 years and I would never turn over the sale if I knew I had one, and to just turn it over so Nonchalant, without not asking the client if they would like to wait is so unprofessional. Whatever though we we thought, okay show us the car.... We walk into the lot they tell us "we'll these are our new, and these are our used" and I said to this guy too. " I'm here for what I am looking for, that's it. A 2011 black dodge caliber" 15 min pass with us walking around the lot not seeing the car. My girlfriend telling me, don't worry, she (Katherine) said they would have the car ready for us, there probably getting it cleaned. Ok I thought. The male agent comes back to us and says. " oh it looks like we sold the car last night, but I can show......." Nope!!!!!" I stopped him in the middle of his sentence. " we came in for what we wanted and that's it. Thank you for your time" and we left. Next thing I do is call the dealership and I never spoke with her and I directly asked to speak with Katherine. They seemed hesitant at first, she soon answered and I explained to her who I was and what my business was.... All she could tell me was " oh yes they just called me to say that it's wasn't on the lot, I'm sorry", !!!!!!!!! SORRY!!!!!! Sorry is not acceptable. I told her " You said that the car was here, what, do you not know your inventory." I had explained to her that what she did was False Advertisement, and what they were dodging was a scam, and that they better have that advertisement down the fallowing day, or I would report them. She promised me that they would,,,,, another lie. Later probably 3 hours later I believe Danny Marks calls me and says. " Hi Mr.Ramos, I hear that your interested in a 2011 dodge caliber" " yes I am" I told him. " we'll if your in the area I can show the car to you...... My response " You guys must not know your inventory of anything you have, I was just there and they told me the same *** your telling me, all you do is lie to your customers and state false advertisements. He said he'd get back to me..... Lie. And look that ad is still up to trick another consumer. Super pissed
Fixing AC on Metro Ford Chicago
I took my truck F-150 to repair on Metro Ford Chicago, the firs time on July 2009 they diagnose and repair (???) it works for 2 times and it broke again, call them ask me to take my car any time took it 3 month latter on and they told me that they have diagnose and charge me again, took it on march 2010 leave my car for two days, the people on services said that it was a different issue, repair my AC the second time, paid again for diagnosing and fixing it and my AC works about 3 times and it broke again. Call them again and they said that I have to take my car because it was a good possibility that was something outs, and I can take my car whenever. Because that answer I when to another mechanic few month ago, I ask him if the AC broke that much, he told me that they AC don't broke to frequently if is done correctly the first time. ANother question I ask him why it works for like few times and stop working? He said because of the fill it out with some cooling material and because is broken with expansion and contraction it escape. Then I realize that they never fix my car they only put hat cooling thing and that's why works for only few times and wears off with they use it. Metro Ford Chicago is scam beware of that Dealer
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