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Caught Red Handed in the Old Bait and Switch

1.0
Metro Flooring Contractors - Caught Red Handed in the Old Bait and Switch
I signed a contract with Metro Flooring Contractors to have carpet installed in my home. I have a lot of rooms that need carpet and we decided to do it in 3 stages. The installation was scheduled for Thursday, August 12, 2021. We moved furniture, broke down the...
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#2773587 Review #2773587 is a subjective opinion of poster.
Location
Linthicum Heights, Maryland
Pros
  • Great salesperson
Cons
  • Horrible management
  • Bait and switch tactics
  • Unethical
Preferred solution
Deliver product or service ordered

Incomplete service

1.5
Metro Flooring Contractors - Incomplete service
Metro Flooring Contractors - Incomplete service
Significantly mismatched color for carpeting. We complained/noted for the company but no action. Further background: What was supposed to be a two-day installation turned into six days with incorrect colors, incorrect padding (not moisture proof), locked doors while working, installers asking for tips/bribes, failure to respect the family's project director (a female), mis-delivered carpeting, being shouted at by the warehouse operations person, scratching of the baseboard, eating lunch in the master bedroom, some of the install teams deemed so subpar by their own mgmt that they had to hire a contractor from Empire, the original salesperson and some of the more professional of the install teams expressed dismay at warehouse mis-deliveries, broken personal items from careless movers, failure to replace doorstops despite promises, pressured to sign off but noted wrong carpet color and padding.

User's recommendation: Caveat emptor.

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#2523446 Review #2523446 is a subjective opinion of poster.
Location
Clinton, Maryland

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