map-marker Richardson, Texas


I am an African American female who is educated and a professional in my field. Recently visited my wireless carrier corporate office. I was instructed by a customer service rep at a general store that I was over charged and that I should go to a corporate office and speak to a manager, to have the mistake corrected. When I arrived at the store the it was simi crowded so security was directing patrons to different customer service reps as they completed serving thier customers. When it came time for me to be directed I ask for the store manager and once she was pointed out to me I told the security guard that I would wait to speak with her. When the time came for me to speak with the store manager I noticed that the security followed me and stood extremly close to us and listened to our conversation as we spoke. Feeling somewhat uneasy about having to explain my concern to the store manager and security, it dawned on me that the lady next to me (by her mannerism and voice tone) waseither disgruntled or a concerned customer as myself. However I also noticed that she was cauisan and close to my age give or take a few years however she was able to express her concern without a securiety person as a part of the conversation. Tired of explaining myself to both the manager and security and not recieving any satisfactory answers for the over charge I decided to allow her to do what she percieved her company policies dictated without any regard to customer satisfaction in my case. I was not about to leave with out some kind of understanding of what had just happened. Why was there two female customers both expressing a concern and one is monitored by security as well as other customer service reps by the final proceedings, and the other white lady did not? When I asked about the occurence, neither the manger or security could give me a substantial answer. Shortly after recieving an evasive response from both the manager and her security person the manager went into the back of the store to take care of my problem. When she returned she had a replacement product, along with three other employees looking on as well as another product that she wanted to charge me another fee for. Having a job that required the poduct I went on and continued my service with the company. At this time I am a newly seperated single mom who had to rebuild my life from scratch and I can only afford to do business with a wireless carrier who charges a minimal amount. Although I am certainly now a believer that you get what you pay for. In this case low price meant low quality.
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