Metra Chicago, IllinoisComplaints and Reviews

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1.8 Based on 82 reviews
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  • Customers like
    • Seats are comfortable 1
    • Service exists 1
  • Customers don't like
    • Company does not take responsibility for its mistakes 3
    • That the trains break down too much 2
    • Utter lack of meaningful communication related to delays 2
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My daughter rides the train to and from school every single day. She lost her ID but had an old one that had 2015/2016 on it and tried to purchase a ticket to come home. Mr. Garza who sees my child every week would not sell her a ticket at student cost which is all the money she had. Now I am waiting for her to get here via the bus because this guy is a ***. He could've sold her a ticket and let her know that without a new ID she would not be... Read more

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  • From mobile
  • Nov 09, 2016
  • by anonymous
  • #952178

For the price Im not sure you can find a more unreliable service. Trains are late on a daily basis (not an exaggeration). Metra also has the most antiquated technology of any "modern" transportation service.

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Another day. Another train breaking down on the up west line. Another late dinner. Metra just does not care. Most people take some pride in their work. Not these jokers. Why do their rotten trains keep breaking down on a daily basis. Surely, it is not for lack of money since they keep raising the fares every year. They are lucky they have no competition. If they did, they would be out of business very quickly. Read more

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As I write this, the train sits in the west Chicago yard. Now 20 minutes late, the final toll likely to be far higher. metra decided to inspect all trains in the yard during rush hour this morning. Why? Why only on this line? Who knows-metra will certainly not tell us. In any case, every single train is either cancelled or delayed. What horrible service! What a horrible job! Most people take some pride in their work. But, not this horrible... Read more

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I hate metra it is the worst thing ever the absolute worst thing ever it is shameful and should be sued by everyone that has ever been late had to wait around endlessly like me this ridiculous thing costs so much and now it eating up my precious valuable time what should have taken 30 mins is now easily turning into nearly two hours why take this u could drive n be almost anywhere in 2 hours or less wtf I swear I hate this *** train hate it hate... Read more

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  • From mobile
  • Sep 22, 2016
  • by anonymous
  • #924044

Worst piece of *** ever class action lawsuit against this totally screwed up company!!!

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  • From mobile
  • Sep 22, 2016
  • by anonymous
  • #924039

Right now I've been sitting on a *** Metra train that hadn't moved in over 30 mins my entire ride should take that no instead I'm trapped on this *** expensive sucky train with no idea when it will move or why I'm paying all this money for god awful service why... Can somebody tell me who the *** metra sucks so much because it does it is the worst thing ever and it sucks!!!!!!!!!!!!!!!!

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I am late to work at least twice a week due to "mechanical errors" I pay 173 plus 30 to park every month. I have to pay for a cab every time I'm late. I work in finance if the train is late j can't get into the office to make trades for clients so they're losing money. Today I took an earlier train to get in ontime. I have now been taken off he train boarded on to train 2 where it was so overcrowded a guy got his arm slammed in the door. They... Read more

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  • From mobile
  • Sep 07, 2016
  • by anonymous
  • #914752

Metra is becoming increasingly ridiculously and habitually late here lately. I am sick of be 10 mins all the way to 30min behind 2 to 3 times aweek. Metra has no problem messing up everybody's timing. I find it funny they can never be on time but have no problem raising their fare and wantung people to be ok with it. Wake up and get with it .

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  • From mobile
  • Aug 31, 2016
  • by anonymous
  • #910944

Their service is horrible. Two trains I was on broke down within ONE week of each other. Within the same week, another train ahead of mine also broke down. This is completely unacceptable.

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