Metlife Auto And Home Mydirect Reviews
Metlife Auto And Home Mydirect Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Metlife Auto And Home Mydirect reviews show a 1.2 star rating from 2 reviews and predominantly negative sentiment; consumers report dissatisfaction with pricing and claims handling.
Positive Feedback
Few or no positive comments appear; price level noted as high and no endorsements for claims or service.
Negative Feedback / Risk Areas
- Repeated customer complaints cite poor customer service and long hold times.
- Billing problems include payments taken despite alleged cancellations and collection referrals.
- Claims handling and refunds are described as slow or unresponsive.
- Issues reported with the online only enrollment and accessing documents.
Key Takeaways for Future Customers
- Read Metlife Auto And Home Mydirect reviews before purchasing and verify document access immediately.
- Monitor billing closely and be prepared to dispute charges if service or communications fail.
- Expect limited live customer service; consider alternatives if dependable claims support matters most.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Metlife Auto And Home Mydirect reviews show a 1.2 star rating from 2 reviews and predominantly negative sentiment; consumers report dissatisfaction with pricing and claims handling.
Positive Feedback
Few or no positive comments appear; price level noted as high and no endorsements for claims or service.
Negative Feedback / Risk Areas
- Repeated customer complaints cite poor customer service and long hold times.
- Billing problems include payments taken despite alleged cancellations and collection referrals.
- Claims handling and refunds are described as slow or unresponsive.
- Issues reported with the online only enrollment and accessing documents.
Key Takeaways for Future Customers
- Read Metlife Auto And Home Mydirect reviews before purchasing and verify document access immediately.
- Monitor billing closely and be prepared to dispute charges if service or communications fail.
- Expect limited live customer service; consider alternatives if dependable claims support matters most.
Mineola, Texas
Amazingly POOR service
- - Car totaled by a Metlife insured motorist; adjusters were unresponsive.
- - Fighting the claim for 7 weeks; offer won’t cover current used-car prices.
We were hit by a Metlife insured motorist and our car was totaled. We tried calling dozens of times to the adjusters (of which we had many changes in just a few weeks) and had no uninitiated calls from them.
We would leave messages and wait days for return calls The claims dept.
was less than helpful in understanding the process and we have had to fight (and are continuing to fight) 7 weeks after our accident. We will never be able to replace our vehicle for what they are giving us as the used car market is hot and prices are outrageous.
Preferred solution: To make our total loss claim appropriate. We have had to argue every point and are SO FRUSTRATED. The claims agent has not been truthful or helpful on many occasions. I am looking up state ins codes to make our case. The service is HORRENDOUS>
User's recommendation: Dont use Metlife and hope you don;t get hit by someone insured with Metlife (Farmer's Ins. now)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTIT FOR TAT
- - MetLife canceled the life policy and told the DMV the vehicle was uninsured.
- - MetLife's rate was higher than the prior auto insurance.
I would not accept MetLife home and auto insurance and they cancelled my life insurance policy and then sent my information to DMV telling them that my vehicle was uninsured.
How petty?
And metLife's rate was more than the insurance i had on my car, and then they sent my policy payments to a collections agency for payment.
AMAZING, corruption at its finest.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad customer service. After paying w/o fail they said they canceled my policy before hurricane Florence. Although they kept taking the payment.
- - Policy canceled before hurricane Florence, yet they kept taking payments.
- - They say rate-increase notice was sent but not received; payments continued.
Bad customer service. After paying w/o fail they said they canceled my policy before hurricane Florence. Although they kept taking the payment.
They claim they sent a notice they were raising the rates and they didn't get it back. So they cancelled the policy back in May. Yet they kept taking the payment for the insurance w/o letting me know there was an issue.
Companies like Metlife are fleecing their clients during this disaster making up excuses to not payout after taking in the premiums all along. We've never missed a payment and were never late because it was a payroll deduction, still they are looking for excuses to not cover us when we needed.
How many more people are they doing this to.
Where is the insurance commissioner on this? He has no problem when they ask to raise rates. How about helping the people of North Carolina during this disaster. Is he supposed to look out for us too or just the insurance's billions of dollars in profits on our backs.
Remember, Metlife you cannot depend on them when you need them. Seek an insurance company that will be there when it counts not make excuses as to why they won't help.
Preferred solution: Make good on my policy. Not refuse coverage. They took payments all along.
They take your payments then run
- - MetLife Direct is an online-only auto and home insurer.
- - After payment, access to documents is blocked and no live agent is reachable.
Metlife Direct is an online only auto and home insurance division of Metlife. When you get a quote from them (they use NerdWallet and other sites to get a quote to customers) and you make the first payment for insurance, everything stops at that point.
You are unable to access your insurance documents. You are unable to speak to a human being (I was on hold five hours, a record I think), and emails are only responded to with an automatic message. If you try to call a different division of MetLife, those agents will tell you that Metlife Direct is a separate division that they have no access to, and they cannot get you to a live customer service person.
I am having to dispute the charge to my bank, and want nothing to do with anything MetLife ever again. ***
Preferred solution: Full refund
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Company should be investigated as to how many claims they are refusing w/ bogus excuses to people suffering w/ Florence's after mat.