Metabank
Reviews and Complaints
Fraud
Preferred solution: Information to you about a Ray account
I need a live person to talk to
- No pros
- Getting money early
- Dishonesty
- Poor customer service
- Need to have contact to resolve my problems
User's recommendation: Boone will talk to you
For deposits
Idk yet until I find out that the application error is off there
I need my money
Preferred solution: Let the company propose a solution
Card troubledhooting
Preferred solution: Let the company propose a solution
User's recommendation: Idk
Online access
Preferred solution: Access to online banking
A replacement card
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Verified Reviewer | Temple Hills, MarylandCan’t Get Money
User's recommendation: Don’t sign up for card premium by MetaBank
Refund on Prepaid Scarlet Mastercard issued by Metabank
I bought Scarlet Mastercard that is issued by Metabank. I put $500 on the card.
I went online to the Scarlet website to register the card. It could not be registered.. I called and asked why and no one could give me a reason. I was told it was a spend down account and could not be reloaded!!!
Here's the kicker...I bought a TV on from Walmart $245. and some change. This was a Christmas gift for my kids. The TV was defective and returned and Walmart issued a refund to be put back on the card.
The refund was refused by the card company. The customer service agents all 5 of them and a supervisor at the number on the back of the scarlet card said the money would go back to the card the money has not gone to the card. Walmart has tried 3 times to refund me my money and the card company refuses it every time. I want my money returned.
I feel that this company is wrong by not allowing refunds. I also think it's a bait and switch tactic that they use the card says reloadable but once they have your money it switches to spend down. I do believe that bait and switch is against the law.
Looking for others that this has happened to to join a class action lawsuit. Comment to me if interested.interested.
TRANSFER
User's recommendation: Nothing
Denied Refund Advance
User's recommendation: DO NOT WASTE TIME OR YOUR MONEY ON JACKSON HEWITT OR METABANK!!!!
Gift cards do not work
User's recommendation: Do not buy them
Account hacked n email
Email/text that funds were not deposited
To get myoney
- No comment
- No customer support at all
Preferred solution: To be able to actually speak to someone
Money
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