Holli F
map-marker New Orleans, Louisiana

Fraud

Money is being transferd to an account associated with your bank from my Venmo account that I didn't authorize
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Loss:
$498

Preferred solution: Information to you about a Ray account

Anonymous

I need a live person to talk to

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I had some questions and needed to talk to a real person but no nothing.people have immediate needs and need questions answered you were no help at all
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Pros:
  • No pros
  • Getting money early
Cons:
  • Dishonesty
  • Poor customer service
  • Need to have contact to resolve my problems

User's recommendation: Boone will talk to you

Jessica R Sqi
map-marker Chattanooga, Tennessee

For deposits

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Updated by user Jan 05, 2022

Idk yet until I find out that the application error is off there

Updated by user Jan 05, 2022

I need my money

Original review Jan 05, 2022
When I call my card to try ro get my balance it tells me that they are sorry but my card has an application errorv
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Preferred solution: Let the company propose a solution

Matt M Cjs
map-marker Cleveland, Tennessee

Card troubledhooting

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I need customer service HUMAN I want a human in person to talk to not all this automated chat bulletin. My money's tied up in this fb *** and u can't get no one on phone
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Loss:
$100

Preferred solution: Let the company propose a solution

User's recommendation: Idk

Brittany M Orq
map-marker Lexington, Kentucky

Online access

I'm need help with online account I'm trying to send money to my kid through money gram and it won't let me cause I don't have a online account and this is an emergency
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Preferred solution: Access to online banking

Paula P Xgi
map-marker Jackson, Michigan

A replacement card

Never received MetaBank card for my stimulus check Was sent two letters from the IRS saying they direct deposit with MetaBank my $1,400 check and my $600 check Do not have those letters no more so I don't know routing number for account number or password
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Sherea Voe

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Verified Reviewer
| map-marker Temple Hills, Maryland

Can’t Get Money

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I had a prepaid account with them and there is money in that account but I cannot access it cause I cant login or they cant find an account because I closed it! Very unprofessional and it doesnt let you speak to an agent without an account
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User's recommendation: Don’t sign up for card premium by MetaBank

Anonymous
map-marker Portland, Oregon

Refund on Prepaid Scarlet Mastercard issued by Metabank

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I bought Scarlet Mastercard that is issued by Metabank. I put $500 on the card.

I went online to the Scarlet website to register the card. It could not be registered.. I called and asked why and no one could give me a reason. I was told it was a spend down account and could not be reloaded!!!

Here's the kicker...I bought a TV on from Walmart $245. and some change. This was a Christmas gift for my kids. The TV was defective and returned and Walmart issued a refund to be put back on the card.

The refund was refused by the card company. The customer service agents all 5 of them and a supervisor at the number on the back of the scarlet card said the money would go back to the card the money has not gone to the card. Walmart has tried 3 times to refund me my money and the card company refuses it every time. I want my money returned.

I feel that this company is wrong by not allowing refunds. I also think it's a bait and switch tactic that they use the card says reloadable but once they have your money it switches to spend down. I do believe that bait and switch is against the law.

Looking for others that this has happened to to join a class action lawsuit. Comment to me if interested.interested.

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Anonymous
map-marker Ashburn, Virginia

TRANSFER

?????????? Im trying to figure out transfer my money from meta bank account to TD bank can yall get back
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User's recommendation: Nothing

Anonymous
map-marker San Antonio, Texas

Denied Refund Advance

I've been filing with Jackson Hewitt for over 10 years and always get approved for a refund advance from Metabank. I only continue going to Jackson Hewitt because of the refund advance. This year they denied me. I was pissed being that JH prices went up once again and on top of that Metabank is HORRIBLE. I can't even speak to a live person. Makes no sense at ALL! If I had known I was going to be denied, I could have saved my money. Both Jackson Hewitt and Metabank will not get money ever again. They lost me as a customer!!!!
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User's recommendation: DO NOT WASTE TIME OR YOUR MONEY ON JACKSON HEWITT OR METABANK!!!!

Anonymous
map-marker Sicklerville, New Jersey

Gift cards do not work

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I have about $2000 in Vanilla Visa cards issued by Meta Bank. I have not been able to use them at most tetailers good luck getting ahold of anyone with Vanilla card or getting any help from Meta Bank ! Feel free to contact me if you are experiencing similar problems. We can file a class action lawsuit
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User's recommendation: Do not buy them

Esma Nhx
map-marker San Antonio, Texas

Account hacked n email

They are hacking my phone n email n FB n they have been ordering more cards n they changed my info on my cash app
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Anonymous
map-marker South Burlington, Vermont

Email/text that funds were not deposited

Good morning I am reaching out on behalf of our client. I work for Jackson Hewitt and I tried calling 855 610 **** and was unable to speak with someone. My client Noemi Jimenez last 4 of her account number was not entered and we are trying to see how to get this corrected as her refund advance is not getting deposited. Thank you Maria Chiumiento Jackson Hewitt General Manager 978-969-****
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Christa N Skp
map-marker Los Angeles, California

To get myoney

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I need Help getting my money on to my new replacement card you guys have kept me from my money for 3 months and now I got a replacement card finally which is not allowing me to activate it this whole process has just been bologna I'm being evicted from my apartment from being 3 months late on rent and also I want me to
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Loss:
$2286
Pros:
  • No comment
Cons:
  • No customer support at all

Preferred solution: To be able to actually speak to someone

Sevag Ifh
map-marker San Antonio, Texas

Money

My money is in the wrong account I have account info but not mine that's associated with my card from Netspend I
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