map-marker Lancaster, California

Free Quote on Door install

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Email to Mesa....Im actually upset over the way this has been handled, thru 4 emails, this being the 4th. Read them all, then please comment because I cant believe youre trying to run a business with this type of communication with a would be customer. It reeks of incompetence. 1St Email Appointment Confirmed 9/4 2nd Email Appointment Canceled suggesting I call to rebook 9/4 Reason; Phillip, We're sorry. We currently do not service the Lake Hughes area. Thank you for considering us in your search for a new door. Appointment Cancelled for Phillip Caudill ________________________________________ In-Home Estimate...... Complain about their dealings with the estimate process. Tuesday, September 8, 2020 8:00am Your appointment with Mesa Garage Doors has been cancelled. To Reschedule or Re-book Pleasn Tuesday, September 8, 2020 8:00am Your appointment with Mesa Garage Doors has been cancelled. To Reschedule or Re-book Please contact us at 800-893-**** 3rd Email Hi there, You recently requested a complimentary quote for garage doors installation or service via our website. Our team of dedicated garage door specialists should be contacting you shortly to answer all of your questions. For faster service and to lock in The MESA Advantage: Best Garage Doors from the Best Professionals at the Very Best Price, you can book a new garage door estimate appointment or service/repair appointment by clicking on the following links: Book a New Garage Door Estimate Appointment Book a Service / Repair We look forward to servicing all of your garage door needs. Best, Mesa Garage Doors 1-87*-255-**** . From: Mesa Garage Doors [***] On Behalf Of Mesa Garage Doors Sent: Friday, September 11, 2020 9:02 AM To: pcaudill@***.net Subject: Re: your appointment Hey there, Wanted to drop a quick line to see if you were able to schedule an appointment for one of our garage door specialists to visit your home and provide a quote. If you have already done so, please ignore this email. If not the best way to do so is to give us a call at 1-87*-255-****. Remember this is a no obligation quote so you have nothing to lose. Additionally, and even more importantly, we provide a lowest price guarantee, thus ensuring you the lowest price for your garage doors. Looking forward to hearing from you. Regards, Mesa Garage Doors 1-87*-255-**** .
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User's recommendation: You won't save any money with this place


They don't know what they're doing

Came out and measured door. I signed a written contract with the correct measurements. For some reason, a person at the company changed the measurements. They showed up six weeks later, wrong size door. I agreed to try again. Six weeks later, the day before they were supposed to install, they called to say they forgot to reorder. They kept my money for 3 months and no door. They did give me a refund but this was a total waste of time. I think they can't do custom doors, but, just didn't want to tell me. Go to home depot if you want a garage door.
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Reason of review:
Poor customer service
map-marker Lake Forest, California

Do not purchase anything for Mesa Garage Dopors

I contacted Mesa Garage Doors because the doors they installed were falling apart and I had a 10 tear warranty. Serviceman comes out to review and says to bad this garage door company went out of business. I didn't purchase this door from a manufacturer I purchased it from Mesa. I called spoke to the supervisor Norman Lee and he basically told me to pound sand. I contacted the principles 3 times including one principle twice Lewis who never returned a call. When you purchase a product or service from a reputable company they stand behind the products they distribute but not Mesa. I didn't have the opportunity to select the manufacturer when their salesman arrived. All I did was select the style of door. Check out their horrorable reviews... I didn't!
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