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So I make a $350 payment on 2/17. Today I check my account and it's showing payment reversed?! No ryhme, no reason but a whole lot of incompetence coming out of this bank. I guess maybe they're hoping to hit me with a late fee which is not going to happen. This is the second time I've had an issue submitting a payment via their website. The first was when I made a payment out of my Wells Fargo bank account. Payment showed processed but a couple...
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#1013095
I opened my account in nov by Feb they had taken 1 6th of the available credit and the PREDATORS would take more if your not watching to keep them from steeling from their new customer knowing full well that many of the folks that attempt to use their service are on fixed incomes and receive the checks between the 1 st and 3 rd so they set up the accounts to be delinquent on the 1st their by robing any customer not aware of the plan to make them...
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I didn't like
  • Fact account was setup to rob me no othe posable reason
#1011534
I accidentally made two payments. They advised me to call my bank and cancel my check because it would take them 30 days to return my payment. Now because they told me to cancel my payment which was never late, they blocked my checking account and are telling me to fax my private information to them to prove it is my bank account. I filed a complaint with the Fed. This company doesn't live up to a promise, and they are trying to get Private...
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1.0
#1009615

Merrick Bank Customer Care Review

#1002963
This company has HORRIBLE customer service. The very rude supervisor argued with me. I called because my card didn't work and she called me a liar when I told her I had not used the card at all today so how could I have 2 withdrawals? I will be reporting them to the Better Business Buteau! The only thing the supervisor got right was my name as if she was talking to a child! This company is a scam
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Merrick Bank Credit Card Review

#995274
1.1
I desapoinment, the customer service, the credit score from this card, normally 6 moth older, never, never help me to up my credit line, the 26℅ is horrible, never take this card, very bad experience, very bad......
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Merrick Bank Customer Care Review

#973521
5.0
I like you're service. You understand my issues. You've helped in all sorts of ways. Thank you for being patient with me Cindy
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Short Review for November 21, 2016

#959067
Ive called to report a payment and your associate had to put it in 3 times dont know how to do her job also ttrying to login to my account and wont let mei put the right information and wont take it i didnt appreciate the kind of service you r bank has im thinking when i pay off my account ima close it cuz the service sucks.
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I've had MB for a few years now and I never had a problem with them until now. Made a payment 2/6..bill was due 2/8/17. Later on I received an email that it posted but yet today 2/11/17 I received an email stating that my payment was returned. For what? My checking account is in good standing with sufficient funds to cover the payment. I called them up and the first rep said he couldn't help me because my account was in collections. Collections?...
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Anonymous

Di I filed a complaint with the Fed. Please do the same.

1.0
I didn't like
  • Payment returned for no reason
  • Customer service attutudes
  • Deserve a zero for customer service
#1006764
I've had MB for a few years now and I never had a problem with them until now. Made a payment 2/6..bill was due 2/8/17. Later on I received an email that it posted but yet today 2/11/17 I received an email stating that my payment was returned. For what? My checking account is in good standing with sufficient funds to cover the payment. I called them up and the first rep said he couldn't help me because my account was in collections. Collections?...
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I replied to the mail offer. I was told at the end of the application online that i would receive an answer via snail mail. So i received an email welcoming me as a new customer via email. This is week one. Then i received a pin for this "card" via snail usps mail. I wait a few days probably 5 for the card. And nothing. This is week two. I call because i have received a card and i am told to give a few more days. This is week 3. Its the holiday...
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Paid my credit card in full every month then they told me that even though i made my payment the day it was due, it doesn't post until the next day so i am late and they charge me a late fee that was more than the amount due! Customer service is terrible, ghetto, and rude! They would not wave the fee and she spoke to me like i was some horrible person because they's so back dated. The card is paid off so i want nothing more to do with those...
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1.0
I didn't like
  • Incompetent staff
  • Bad payment application
  • I am dissapointed and highly suspicious
#985949
I absolutely love and appreciate Merrick Bank! I've had a credit card with them almost 2 years! Not one single problem!!
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I was a great customer. I always paid IN FULL and on time through the mail. The mail being slow caused my payment to be late one time. I talked to a representative and she told me that because it was the only time a payment was late from me that she would waive the fee and recalculated my bill for me minus the late fee. I then mailed a full payment that should have rendered me a zero balance. The representative didn't know what she was doing and...
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1.0
I didn't like
  • Poor billing practices

Contact Merrick Bank

Headquarters Address:
Merrick Bank, Customer Service
P.O. Box 9201
Old Bethpage, NY 11804-9001
Phone:
(800) 660-8953
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I was grateful they extended me credit after bad history, but customer service is just awful. They put a hold on a payment that cleared on both sides right before Christmas, and I had to send them proof so I could buy groceries for my family. The lady I dealt with, her name was Laura, kept interrupting me like I was below her class of human, like I didn't deserve any respect. She also didn't give me a reason for the hold.
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