Irelynd Gex

Merrell return reimbursement.

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Merrell is really slow and awful when it comes to returns. I appreciate the free return however it takes forever to get your money back.

I would not purchase online from Merrell again for this reason.

Still waiting for my refund. It's been weeks!!

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Pros:
  • Delivery was quick
Cons:
  • Refund takes very very slow still waiting weeks later

Preferred solution: Full refund

Franklin C Zjr

Its a scam. Don't Buy

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I purchased sandals from Merrell Canada but the payment thru Paypal automatically went to a Chinese address and I did not receive a purchase confirmation. When I contacted Merrell, it took a week for them to reply, and they only said the site was unrelated to their business and rejected my claim.

Clearly Merrell knows all about this scam site and does nothing to warn their customers. The URL for the BAD site is http://www.merrell-canada.ca/ Paypal also would not return the payment.

View full review
Loss:
$78
Pros:
  • Well designed product
  • Product is well designed
Cons:
  • Needs to warn customers of scams
  • Horrible customer service for returns and exchanges

Preferred solution: Deliver product or service ordered

User's recommendation: Be careful

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