Davis T Iza

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Had me drive hour and half to do a bait & switch

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Merlex Auto Group - Had me drive hour and half to do a bait & switch

Stay far away from this dealership. The gave me the old fashioned bait and switch.

I talked with them for 2 days about a Tesla Model X.

Come to find out I was talking to automation and AI. The model x was no where in sight for starters.

I asked multiple times about this car over 2 days. They had me drive hour and half in traffic. When I arrived they asked who did I speak to and I told them Grace.

Needless to say its no Grace in the building at all and things just started piling on after that.

They tried to offer me 3 other cars that were no where near the specs of what I wanted from the car online.

Apollo was trying his hardest to give me any option car I could for me to get back happy. Even though he didnt set up the appointment they ALL KNOW they are doing shady business and doing bait and switch practices.

I will be looking towards suing over this as they wasted my entire day.

I recorded everything so if anyone wants the videos and screen shots to confirm my experience feel free to reach out but I promise this is not the place you want to do business with they are extremely scammy

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Loss:
$2000
Cons:
  • Over 4 hours of my day wasted with them

Preferred solution: The car with the specs they had on the website for the price

User's recommendation: Stay away they are all liars

Anonymous
map-marker Frederick, Maryland

Very bad people please if you want to buy a car please please DO NOT BUY A CAR WITH MERLEX stay away from this dealership so called MERLEX

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I cant get the tags the car can not pass inspection very bad experience with this company no body pick the phone calls and if they do they talk very rude please if youre looking to buy a car DO NOT GO TO MERLEX CAR DEALERSHIP IN VIRGINIA

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User's recommendation: Just don’t do business or don’t buy a car with this dealership called MERLEX

Kevin C Kkm

To tell ppl not to buy here

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Merlex Auto Group - To tell ppl not to buy here
Merlex Auto Group - To tell ppl not to buy here - Image 2

Website photos of cars look great but thats it these clowns are definitely running a circus they should not be allowed to be in business. This place is full of scam artist starting with the GM Walter hes the sloppy fat guy that sits in the back.

He also like to parade around in a old *** Bentley that aint his.

But ultimately they will rip you off and Im so disappointed in my self for using them. There promises arent kept.

View full review
Loss:
$2000
Pros:
  • Photos on website
Cons:
  • Need some type of repairs
  • All

Preferred solution: Deliver product or service ordered

User's recommendation: Keep driving past

Anonymous
map-marker Dublin, Ohio

They were utterly clueless and rude and lying

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I was interested in a specific car. One person told me it was available.

Then another told me it was getting inspected. Then when I called again, he wasn't sure if the car was sold or not. Then later the same day the person said it was getting inspected and they'd reach out Monday. I had to reach out to them.

No answer. Then I was told the car needed too much work and wasn't going to be sold. Based on getting 5 different stories before, I called and asked to speak to a sales manager. The manager then said it was unavailable.

Then said it needed too much work. Then said Corporate decides if it goes out on the lot or not. Then said it was going overseas. Then said it sold and I missed out.

Then said it needed too much work again. Then said they just flat out wouldn't sell to me and even if, their fees were $5,000.00 in addition to the sales price and applicable taxes.

Overall, NO ONE had a clue what was going on with the car. I spoke with 4 different people. NO ONE was courteous or knew their inventory or even tried to act like they did.

They were constantly confused on which car. Then just flat out lied and told me they wouldn't even sell me the car in the end.

And $5,000.00 in fees is ridiculous and unheard of!... If that's even true based on the rest of the lies and confusion I was told.

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User's recommendation: dont even bother

Aaron S Dml
map-marker Boston, Massachusetts

Ripped off

Brought a car in late October and had problems from day 5 of me having the car I've only driven the car about 5 times then the car stop turning over (starting) took car to a Mercedes dealership to find out the fuse box was water moist which in turn had to be replaced because the car wouldn't start the car needed a battery and i was told I need brakes soon! but when I bought the car it was suppose to have new brakes put on because it showed up on the inspection sheet obviously the brakes was never put on the motor in the back window stop working and now I'm being told that wear and tear but I've driven the car a total of 5 times not to get the car fixed it's going to cost me 1500 dollars after I just spent 950 to get something called nitro bottles fixed never purchase a car from merlex or global auto outlet

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Loss:
$11

Preferred solution: Full refund

User's recommendation: Never purchase a car from merlex or global auto outlet on glebe rd V.A or Global outlet on st barnabas rd temple hills md

Anonymous

False Advertising Availability of Vehicles

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Merlex Auto Group - False Advertising Availability of Vehicles

Advertised a car that they did not really have. We called one hour ahead to make sure that the vehicle advertised in the photo was still available.

Made an appt.

and drove an hour to look at the car. When we arrived they told us that this particular car was no longer available.

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User's recommendation: Carefully read reviews before going to Merlex Group in Arlington.

Tammy K Jef

Completely unhappy

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I have had nothing but issues trying to get my PA plate and registration!! They are rude, give the run around and dont care after the sale! We have been lied to and cant drive the car we paid $45,000 for because we dont have a valid registration!

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Cons:
  • All

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t go here!!

Anonymous

False Advertisement

They advertise cars at unbelievable prices, which they then say are "sold" or was printed by "error". Once they speak with you, they try to upsell you on a similar vehicle, with a huge price tag!!

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User's recommendation: Buyer Beware!!

Anna L Dvo

Fake advertising

They lie! They post false pricing to lure you in and then try and up the price by thousands.

They stated the pricing on the website was in error. They give you the fun around.

I would never buy from them or recommend. Shysters!

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Preferred solution: Price reduction

User's recommendation: Stay away, dont waste your time

1 comment
Neidy Jul

They are terrible straight scammers all the way around the board stay away

Anonymous
map-marker Waldorf, Maryland

Stay Away

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Purchase a luxury vehicle which I paid top price for. Went to get it inspected and it failed.

Merlex Auto would not pay for any repairs.

Cost me over $1,300 in repairs not to mention high at note. Recommended full investigation be done by States Attorney General on fraudulent practices to the public

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2 comments
Neidy Jul

Same thing they did to me damn car didn’t even past inspection stay away from these clowns scam scam scam they a terrible will never buy anything from these fools

Guest

Scammers they told you price and they change on their system after they make you approved with the bank . Stay away from this place .

They have a financing manger will tell you something and then will make you sign for something elese his name is " Marco or Mylad " i gave $2000 down payment cash he suppose to send this downpayment to the bank that i am approved with but he never did and took the money in his bucket, I called state farm to ask her if they ever include this down payment from the total price since that's what Marco told me , but they said they never got anything from Merelex regarding my account.

The dealers made you sign for something different and they tell you something elese . Scammers and fraud stay away from those liars .

View more comments (1)
Micki Avu

DO NOT TRUST THIS DEALERSHIP!

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They will sell you a car with major repairs without informing you, before you purchase a car, take it on a test drive not their test drive around a few blocks. You might want to have the car fully inspected, make sure you pay attention to the details, they do a bad paint job by touching up chips, deep marks which are removed upon washing your car.

The dealership staff posts reviews with 5 stars to portray themselves as customers, never trust verbally promises, get it in writing for your protection. They will go back on their word.

They have the biggest hustle by acting if you are important until you sign on the dotted line, they will not answer your calls, if your car having problems especially the General Manager.

PLEASE DON’T BELIEVE THAT THEY WILL OFFER YOU A 30, 60, 90 days WARRANTY, THEY WILL NOT FIX YOUR CAR. This placed should be under investigation for fraud on all their purchases and transactions.

View full review
Loss:
$2500
Pros:
  • Nice cars
Cons:
  • Need some type of repairs
Reason of review:
Damaged or defective

Preferred solution: REPAIR & PAINT MY CAR

1 comment
Micki Avu

I agreed!

Desiree B Xfi

DO NOT EVER BUY A CAR FROM THIS PLACE

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If I could give a zero I would.

I read as patient *** I could be with the folks. As mentioned before they sell you a vehicle known to not be working.

Frank.. well there's a reason he's not in charge.

Walter is the nice guy but he has to pass the buck to "upper management"

Sid is very nice... which is the only good part of this company.

We paid cash for a Range Rover we found out they had full knowledge of the transmission not working.

Unfortunately we didn't see reviews before or purchase but unlike others this won't end well because we will have people there making sure others don't buy.

My friend at channel 4,5,7 and 9 will be out to visit.

Every single place possible will know not to buy from these guys.

All they had to do was resolve the issue. They chose to not do so. That will be their issue. Not ours.

Also beware.. they will use your warranty without your permission to fix a car that should have been in working order.

We will increase our social media and after other ways to make sure no one else is affected until they decide they will no longer do this to others.

Yes.. we are contacting everyone to file a class action suit.

View full review
Loss:
$27900
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

4 comments
Guest

Please contact me would love to do a class act against them. Robert

Kace Oux
reply icon Replying to comment of Guest-1663085

Class act action would be good .

Micki Avu
reply icon Replying to comment of Kace Oux

Yes, There are 3 other people that would do a class action as well.

Guest
reply icon Replying to comment of Micki Avu

I would also like to be involved in the class action lawsuit

View more comments (3)
Anonymous

Merlex Auto Dealers

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Beware! I think this dealership may be another Eastern owned company.

They will offer far less for trading in your car. Think Eastern when you think Merlex in Arlington, VA. I caution all those who are interested in their automobiles. They offer lower prices, but buyer beware regarding their cars and what they offer for trade ins.

They keep their customers or potential buyers for hours at a time without any consideration.

Salesman are not knowledgeable about the terms, conditions or various aspects of the cars they sell. I have heard so many complaints from other people about Eastern Motors that I would never even consider buying from this dealership.

View full review
Cons:
  • Very disappointed with merlex too similar to eastern
Reason of review:
Bad Recommendations from customers.

Preferred solution: Straighten up your act and stop your greed and misleading of customers.

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