Meritage Homes
Meritage Homes Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Meritage Homes has 1.3 star rating based on 110 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nice floor plans, Sales person, Nice looking home.
Cons: Poor customer service, Uncaring attitude and does not take ownership of mistakes, Bad construction.Recent recommendations regarding this business are as follows: "avoid this company", "DO NOT BUY A MERITAGE HOME. HIRE A PRIVATE CONTRACTOR!", "If there is a maritage company never purchase from this compnay becouse they lie and thry never give response to any warranty they have to cover", "Do not close until it's to your satisfaction", "Stay away from this company!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Meritage Homes has 1.3 star rating based on 110 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nice floor plans, Sales person, Nice looking home.
Cons: Poor customer service, Uncaring attitude and does not take ownership of mistakes, Bad construction.Recent recommendations regarding this business are as follows: "avoid this company", "DO NOT BUY A MERITAGE HOME. HIRE A PRIVATE CONTRACTOR!", "If there is a maritage company never purchase from this compnay becouse they lie and thry never give response to any warranty they have to cover", "Do not close until it's to your satisfaction", "Stay away from this company!".
Most users want Meritage Homes to offer a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
1 year warranty claims not resolved
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Verified Reviewer | Aurora, ColoradoResolved: Sale the use house as a brand new house
Company fixed the issue and I have been provided with full refund.
Black mould im my house after i move to this house and my garage door get fall off on my both car
I had to miss work sometimes because they told me that they are going to be @ my place to fix the issues, and they never showed up.
Unfortunately, almost everything in the house has problems.
We found mold inside the house and actual mushrooms growing in the brand-new place.
We were trying to get pregnant, and that will affect us badly. My wife has seen that and the whole plan got messed up.
The other issue is the garage door that didn't work properly, and it dropped on our car, which caused damage.
Now they are saying they are not responsible for the damages that happened.
One other big issue that we had is the furnace which makes the downstairs cold and upstairs hot. I called the furnace place, and they weren't responding, I went to their office to ask for help, and they kicked me out of their office.
Very unhappy and unfair the way they are trying to handle the issues.
Please let me know if you need anything else from us or any other information that I can send over.
Best Regards,
Nima Hessari & Sara Zamani
Preferred solution: Price reduction
User's recommendation: If there is a maritage company never purchase from this compnay becouse they lie and thry never give response to any warranty they have to cover
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Verified Reviewer | Tampa, FloridaNobody respond to waraanty
- Bad after sale service
Preferred solution: Full refund
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Verified Reviewer | Union City, GeorgiaMultiple issues in Meritage home we own
Oh where to start! We moved into our Meritage Home in 2017.
We had a leak in the roof the first week. We have already had to replace our tankless water heater because Meritage put the cheapest and lowest efficiency water heaters in their homes. And yes, we always flushed an maintained the water heater as required. NOW, our AC unit (Coil) has to be replaced.
Quotes ran from $8k to 10K. However, we are now finding out that the AC repair people cannot get the damn unit out of the attic because Meritage did not make the hole big enough to get unit out. So, now we have to pay a carpenter to make the damn hole big enough. Meritage also did not register our AC unit for warranty nor did they tell us to register our unit.
I have attempted to call Meritage twice with no return. I tried to submit a claim and couldn't even get that done.
I could go on and on about other issues our neighbors have had with their Meritage home. BUYER BEWARE!!
- Spray foam installation
- High ceilings
- Poor workmanship poor customer service
Preferred solution: Full refund
User's recommendation: DO NOT BUY A MERITAGE HOME. HIRE A PRIVATE CONTRACTOR!
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Verified Reviewer | Scottsdale, ArizonaPoor everything
Horrible! Once you purchase your house and completed the survey that is all they want.
I complete the survey in good faith that I was calling with honest people. I still have repairs needed since before I closed! Four months ago almost! I feel discriminated against, we have been neglected and seeking an attorney at this point.
It's very sad almost 300000 for our home promises has all been just talk. Don't do it! The talk is good until you sign and complete the survey. Ceiling separating, repairs are needed and showers are disgusting promised would be resurfaced before closing, paint some areas look like preschoolers did it.
The list goes on disappointed to say the least. Run they are not honest and it's impossible to get results.rushed unprofessional job in so many ways!
- Good location for the home
- Does not follow through is not honest does not keep commitment
Preferred solution: Apology
User's recommendation: Do not close until it's to your satisfaction
Don't buy from Meritage
- Are thieves
Preferred solution: Full refund
User's recommendation: avoid this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRoof / solar panels design & installation was installed incorrectly when they built our house
- Bad warranties
- Poor customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Charlotte, North CarolinaMANY issues with home!!!!!
I would like to escalate the MANY problems that we have encountered. We have been blown off, and ignored by our community managers and it's costing us money out of pocket.
The management team for our home in Clayton, NC promised us the world before the closing, now that we have issues we can't even get a phone call back. I would like someone to contact me and let me know how to escalate this! If I don't get a response I will seek out legal advice. If you want cheap labor, don't be surprised when your customers are furious because unprofessionals built these homes.
We have had problem after problem with this house. I will also file a complaint with the better business bureau.
Jennifer D
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Verified ReviewerDon’t buy from Meritage, unless you want to have a nightmare
Preferred solution: Apology
User's recommendation: Want a nightmare? Go for it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe worst customer service ever
Preferred solution: Apology
User's recommendation: Stay away from this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tracy, CaliforniaWarranty and support
Preferred solution: Issue to be fixed.
User's recommendation: Don't buy the home with meritage. Just building and selling is there moto.
STAY AWAY-
- So many to list
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Austin, TexasSales Strategies
Not the real company
I Nima Hessari and Sara Zamani have been disputing in regard to our newly home that was purchased back in
August 19th 2021.
As a first buyer , we have been surprised with lots of circumstances from the day we entered our home.
As soon as noticing anything , we did our duty to report it without any hesitations and expected to have it fixed . We had to take days off from work for free to have someone over to fix the issues, but remained pending .
Here we are March 28th 2022 , nothing has been done . We decided to follow up this case with a lawyer who could help us through this .
Our garage door was broken 10 days after walking in (we had to park the cars on the street, which did put at risk one of the cars / hit-and-run accident at midnight) and hasn't been fixed yet !
Atlases a 30 degrees temperature differential all over the place (there is no air return ventilation on the main floor) Allied hasn't taken responsibility over that yet
Lots of cracks on the walls and ceilings
pipes under second bathroom had lickings and damaged its cabinet / and its baseboard
The punch item (return filter grill) was damaged and Allied technician came to fix it but instead made a bigger damage
The main entrance carpet and master bedrooms walking closets carpet were burned and hasn't been changed
Mechanical room was affected by black molds and damaged the carpet
Baseboards under the kitchen cabinets weren't attached properly
Most of our doors don't close properly
As soon as stepping the stairs, it makes noises (it shouldn't make noises already)
Garages side doors have an open room
The main entrance door has open spaces on the sides when its closed ((ant sit in the office room during winter )
This letter includes all the pending damages that have put our safety and security at risk.
We understood and been patient enough , we are asking for compensation for those headaches and troubles that was absolutely unnecessary for us to deal with .
Kindly,
Nima Hessari
Preferred solution: Price reduction
User's recommendation: There such a liar company
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Verified Reviewer | Riverview, FloridaWarranty Unprofessionalism
- Nice floor plans
- Nice design
- Poor customer service
- Does not respond request in timely mannor
- Overpriced home with low quality construction
Preferred solution: Let the company propose a solution
User's recommendation: Stay Away!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lahore, Punjab ProvinceConstruction Delays
Meritage Homes is a company that is an absolute nightmare to work with. We fell for the illusion that our amazing sales experience gave us and put down money for a house in Harpers Preserve, a bad decision that we have now come to regret.
Our place is well past the construction deadline, yet we are unable to move in due to constant construction and electricity delays.
Meritage Homes made a commitment to us to have electricity in the whole area, yet they still dont have any. The amount of delays that this problem has caused does not seem to faze the management team, considering how unbothered they seem.
Meritage should not have made promises they couldnt keep!
About
Meritage Homes is a company that specializes in building and selling estate property. The company was founded in 1985 and headquartered in Austin, Texas. The company also has resident offices in other states: Georgia, Florida, Arizona, Colorado and more. Meritage Homes focuses on selling houses of many types such as budget, middle-class and Monterey luxurious houses. Also, Meritage Homes provides warranties for all houses and provides a wide range of estate property loans. Moreover, the company builds and sells specialized energy-efficient houses that are meant to reduce energy consumption.
Meritage Homes is ranked 112 out of 366 in Home Builders category
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