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1.3 Based on 21 reviews
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    • None 1
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    • Unresponsive staff 5
    • Poor customer service 5
    • Uncaring attitude and does not take ownership of mistakes 3
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It was our experience that the Kevin Ladd at Merritage Homes in Leydon Rock Colorado used several sales tactic to get us to go under contract on a home with him. He gave us incentives and then took away incentives, had us fill out paperwork for a soft contract to insure we wouldn't loose incentives or the home while we worked out the price and some of the option put in by the builder, and then came back saying to just place an offer because that... Read more

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Bought the house in 2014 and of course the warranty expires in a year. The gutter and all pipes on the entire side of the house came out and was hanging within three years. Logged a complaint with them and they asked me to refer to the home owners manual for maintenance. Such horrible customer service. I told it is a huge defect and not a maintenance issue. NO RESPONSE. I have shown it to a gutter repair person and he showed me how shoddy the... Read more

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I've been chasing, and I do mean chasing, the construction supervisor (Jordan Pierce) for an entire year to fix the warranty issues with my home. Countless email after email of want some sort of communication as to what is going on. December 29, 2014 is when I moved in my home and at the end of 2016, I was told they switched warranty companies and I had to resubmit my issues. It shouldn't take 2 years to fix anything and there is only two things... Read more

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Hi All Beware when of the sales and construction manager on site if you want to buy a home in this community make sure you keep an eye of every aspect and before closing else if something goes wrong you are in a mess they will not fix it these are worst builders . I have moved into the house 7 months back they promised many things before the closing nothing has been taken care of . You may not enjoy the house after spending half millon dollars... Read more

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Fairvue Plantation- Gallatin TN It has been almost two years since closing and the initial punch list is not complete. Meritage has fired the manager and two customer care representatives. Little to nothing was completed with our punch list , and we could not enjoy our house. Do not buy from Meritage!

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I have visited the site and although the location is good but the house plans are not good enough. During the visit we have not seen much of a work going around during October 2016 and most of their plots lie vacant. Also has visible faults (Swelling of walls, Dent in the roof) in the inventory homes. Feed back about customer service is horrible. Another biggest draw back being its not in a good school zone and the allotted elementary school is... Read more

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Buyer beware of Meritage Homes in the Raleigh, NC area. They are not equipped to keep up with the demand, and it is manifesting itself in delays, poor quality, poor communication, poor customer service, and unhappy customers. We had a contract to build a home with Meritage in Durham, NC. Delays, mistakes, poor quality, communication problems, and lack of experienced construction management started from the very beginning. After we signed our... Read more

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Reversing (flipping) floor plan so patio was on other side of our lot was NOT done as discussed and now they won't fix it or put proposed solution in writing. Am very fearful of moving forward after reading ssssooo many negative reviews on this site and 2 others. *** what have we done??!?!?!??? Doesn't seem like Meritage can be trusted nor do they even build a quality home. I keep reading about issue after issue in brand new homes. A punch list... Read more

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Meritage Homes - Buyer beware of Meritage and their awful quality &  customer service
1 of 3

Built the Lenox model in the kellswater bridge neighborhood in Kannapolis, NC. All ceilings look awful builder says it's just "critical lighting" issue and not the bad dry wall- also see seams on walls. All baseboards down steps cracked and separated from wall, closet had unknown small leak for months created mildew because they hit water line when installing shelving. Our biggest complaint and concern is the bad grading and improper... Read more

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They're Unresponsive and difficult to contact.

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