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Uncaring staff, rude staff

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Merit Health Wesley - Uncaring staff, rude staff
Merit Health Wesley - Uncaring staff, rude staff - Image 2
Merit Health Wesley - Uncaring staff, rude staff - Image 3
Updated by user May 12, 2022

I received a letter from the Mississippi Medical Licensure Board this morning, and The person who signed it Kenneth E Cleveland says he found no violation of the Mississippi Medical Practice Act, or rules and regulations of the medical board. Well, it is not legal for...

Updated by user May 02, 2022

The address of the clinic is, 4891 Hwy 589, Sumrall, Mississippi 39482. phone number is: 601-758-****

Original review May 12, 2022
ON march 8, I went to the doctor for a possible torn rotator cuff in my left arm. He referred me to a bone and joint doctor, which I went.

ON the 13th of march, 2022 I went and had 4xrays, and on the following week I went and had a MRI done. I won't know the results of that till May 25, 2022. I sent message on the patient portal asking the doctor (Walker), to call in prescription strength Ibuprofen or something to help with the pain (feels like a knife sticking in the arm). I can't lift my arm, it is in sling.

I thought doctors suppose to care for their patients, (I guess I was wrong), I mean don't they take a Hippocratic oath or something to that effect? Anywa, I called on the 28th of April, 2022 and a woman named (Nicole) answered the phone at the clinic and I told her I needed to come in early instead of the April 10th to see my doctor, and she was rude and would not give me a time to come in. I never spoke to my doctor. She eventually hung up on me, and I tried to speak to another one and she hung up as well.

Both are new employees. The communication was not good at all. I got a letter today from the office manager (Not my doctor), stating "she had discharged" me as a patient (not my doctor), because of how I talked to her on the phone, but it was her who would not allow me to speak to my doctor, and she was not "patient friendly at all", thus I never got to speak to my doctor about my torn rotator cuff pain, etc.

HOw can a receptionist discharge a patient? I have copies of letter I received from the receptionist, and copy of the letter I sent back in response shown in this review, and she isn't my doctor...A receptionist does not have the authority to "discharge" a patient, only the patients doctor has that authority.
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Cons:
  • Rude staff
  • Uncaring staff

Preferred solution: Apology

User's recommendation: go some where else, good at first but don't care about your on-going care/treatment or your "pain"

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