Merillat Reviews

I'm not sure if I'm pissed yet - I've been waiting for some shelves for a pantry from Merillat for 10 weeks. For the last four weeks, I've been told by the distributor that it was on a truck and should be delivered at the end of that week. Four times. For a product that appears to be manufactured in the U.S. So I'm wondering if Merillat is lying to the distributor or if he is lying to me.

I spoke with one of your customer service reps and she was very helpful. However, I read on your website that your slide out shelves won't work on cabinets prior to 1998. Mine was built in 1996. I guess we will have to have some made.

Our house is new built house, 2 and half years old. Recently we found that all drawer boxes were deformed, some even are cracked. Merillat's Spring Valley product line has warranty of 25 years. We contacted Merillat customer service, were told to send pictures, forms, and provide measurement of each drawer. After everything was sent, nothing happened for a few days. I sent an email to get update today, and were told that " defects are from misuse of the cabinetry. It looks as though the drawers have either been stood on or hung off of or left off the track and forced open". We keep asking them to send a people in to check the defective products. They said that they will have a sales rep contact me, but nobody called me at all. Now they made such conclusion. It seems that only way is to go to the court to straight it out.