Merillat
Merillat Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Merillat has a 2.3 star rating from 3 customer reviews; consumers are mostly dissatisfied and recent recommendations say "Stay away".
Key Takeaways for Future Customers
- Read Merillat reviews and confirm warranty terms before you buy.
- Verify delivery timelines and order details to avoid issues with exchanges or refunds.
Negative Feedback / Risk Areas
- Repeated delivery delays and missing product updates.
- Refusal to accept returns or exchange items ordered in error.
- Warranty disputes and slow or unresponsive customer service.
Positive Feedback
Reviewers value the website and note low price levels; one customer reported a helpful customer service rep.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Merillat has a 2.3 star rating from 3 customer reviews; consumers are mostly dissatisfied and recent recommendations say "Stay away".
Key Takeaways for Future Customers
- Read Merillat reviews and confirm warranty terms before you buy.
- Verify delivery timelines and order details to avoid issues with exchanges or refunds.
Negative Feedback / Risk Areas
- Repeated delivery delays and missing product updates.
- Refusal to accept returns or exchange items ordered in error.
- Warranty disputes and slow or unresponsive customer service.
Positive Feedback
Reviewers value the website and note low price levels; one customer reported a helpful customer service rep.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer service
Interested in the purchase of 30" x 42" wall cabinet with the hinges on left
Can I purchase either Shetland maple or unfinished?
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem getting product
- - Waited 10 weeks for Merillat shelves.
- - The distributor said shelves were on a truck for four weeks and due by week end; product appears U.S.-made.
I'm not sure if I'm pissed yet - I've been waiting for some shelves for a pantry from Merillat for 10 weeks. For the last four weeks, I've been told by the distributor that it was on a truck and should be delivered at the end of that week.
Four times. For a product that appears to be manufactured in the U.S.
So I'm wondering if Merillat is lying to the distributor or if he is lying to me.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBase Kitchen Cabinet-no shelves
- - The customer service rep was very helpful.
- - Slide-out shelves won't work on cabinets before 1998.
- - Mine is a 1996 cabinet; shelves may need to be made.
I spoke with one of your customer service reps and she was very helpful. However, I read on your website that your slide out shelves won't work on cabinets prior to 1998. Mine was built in 1996.
I guess we will have to have some made.
Cleveland, Ohio
Deformed and cracked drawer boxes - Merillat's Spring Valley Drawers - Refuse to provide service
- - Drawers in a 2.5-year-old home are deformed and cracked.
- - Merillat Spring Valley: 25-year warranty.
- - No follow-up; defects blamed on misuse.
Our house is new built house, 2 and half years old. Recently we found that all drawer boxes were deformed, some even are cracked.
Merillat's Spring Valley product line has warranty of 25 years. We contacted Merillat customer service, were told to send pictures, forms, and provide measurement of each drawer. After everything was sent, nothing happened for a few days. I sent an email to get update today, and were told that " defects are from misuse of the cabinetry.
It looks as though the drawers have either been stood on or hung off of or left off the track and forced open". We keep asking them to send a people in to check the defective products. They said that they will have a sales rep contact me, but nobody called me at all.
Now they made such conclusion. It seems that only way is to go to the court to straight it out.
Preferred solution: Deliver product or service ordered
Will not exchange product
- - Merillat bans returns or exchanges for items ordered in error.
- - Wrong-color cabinets won't be exchanged; a box was repacked.
- - Owned by Amsco Corp.
Merillat cabinets has a policy not to accept returns or exchange product for items ordered in error Seems if you got what you ordered even if it was ordrerd by mistake their answer is go pound sand we are not exchanging it ordered cabinets in the wrong color and they will not exchange them still in original boxes unopened except for one which was opened and repacked They will sell you more cabinets but you have to eat the ones you don't want Feel like I'm being held hostage and blackmailed The company is owned by Amsco Corp.
Brands Related to Merillat
Delta Faucet
“I have 2 two handle bathroom facets that are leaking. I would like to get replacement handle and insets...“
Behr
“I have used Behr deck cleaner for years. This year it was nasty. It did not work. Another product worked...“
KraftMaid
“I bought cabinets for my new apartment and upon unpacking them I found a couple of the larger cabinets...“
Arrow Fastener Company
“I recently used an Arrow fastener for a small home project, and I was honestly impressed with how solid...“
Companies Similar to Merillat
Wurth Baer Supply Company
Masterpiece Cabinets
Reico Kitchen and Bath
“Gave for your company unrealistic time lines. Work was performed by beginners. Materials and cabinetry...“
Wellborn Cabinet
“The two installers that were recommended to me with your literature, would not service my location. Not...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
That's the risk when you choose to DYI. You have to "eat" your own mistakes.
You ordered a color. Marillat delivered to you, the custom made cabinets in that color. You opened up one box, and decided you really didn't like that color after all.
What did Marillat do wrong? :roll
As mentioned, custom made anything, can't be returned just because of buyers remorse. Who else is going to buy all those custom made cabinets if Marillat took them back? :?
Agree with the other comments here....why should we all pay for your error....and then blame the manufacturer who did nothing wrong...really???
Why are you angry with a manufacturing plant that does not sell direct to the public....your issue should be with the store or, more importantly, yourself for making the error in the first place....
Cabinets are special order material. Special orders are not returnable, regardless of the manufacturer. You should have been told this by the dealer that sold you the cabinets.