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Meridian Trust Federal Credit Union

Meridian Trust Federal Credit Union

www.mymeridiantrust.com
What is your customer experience with Meridian Trust Federal Credit Union?

Meridian Trust Federal Credit Union Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Meridian Trust Federal Credit Union reviews show a 3.4 star rating from 1 customer, with overall sentiment mostly neutral.

Positive Feedback

The credit union offers a one-time skip-a-payment option and the local branch resolved some fee disputes when identified by the member.

Negative Feedback / Risk Areas

  • Repeated reports of incorrect interest rates and finance charges and inconsistent billing.
  • Failure to respond to member correspondence and slow customer service.
  • Miscellaneous fees and errors around address changes and loan reporting; Meridian Trust Federal Credit Union customer complaints reference billing and rate issues.

Key Takeaways for Future Customers

  • Review statements closely and verify loan interest terms before borrowing to protect your membership.
  • Document communications and be prepared to escalate to regulators like CFPB or NCUA if billing errors persist.
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Resolved
Halbert Rlc

Resolved: Pissed off at Meridian Trust Federal Credit Union

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AI Highlights
  • Wrong interest and charges on two loans; sometimes none.
  • CFPB/NCUA complaint; seeks payoff, tradeline removal, and vehicle registration release.
Updated by user May 28, 2016

I spoke with the manager at the local office. She had stated that less interest is charged as more payments are made.

They did help finance two loans at reasonable interest rates. This does help in this matter.

Original review Mar 24, 2016

Meridian Federal Credit Union has been charging me the wrong interest rates and finance charges on two of my loans. Sometimes, they don't even charge any interest rates or finance charges at all.

I don't know who or what is working in billing department, however, I will advise you one thing, they don't have any mathematical skills. In addition, I sent a letter to the branch manager in 7/2015 regarding this matter. No one has responded. I have been making my payments on time and have never been late.

I have also asked for monthly statements and they have not responded as well. Since when is it o. k. not to respond to letters asking them to correct their errors?

Then, they have been charging miscellaneous fees here and there. The local branch office has taken care of two fees that were charged that I had caught on my tri-monthly billing statements. I have changed my address and I properly notified this financial institution. They charged a fee for an address change that they did not correct as requested.

I brought this to the attention of Branch Manager at the local office and address change fee was reversed before the Branch Manager blamed me for not correcting this address. I applied for a vehicle loan and was advised on paper that I have poor credit performance with them. Oh really?! My payments have never been late and have been paid on time-EVERY TIME!!!

This does not reflect very well on the part of this financial institution. A complaint has been filed with the Consumer Financial Protection Bureau. The Consumer Financial Protection Bureau then informed me that this complaint was forwarded to National Credit Union Administration. I have asked that this financial institution payoff my balances, remove the tradeline, and release the vehicle registration in my name due to the theft that been taken place and failure to correct this information accordingly.

This is called breach of contract, theft, and charging variable interest rates that I did not agree to at all. In addition, on 3/22/2016, I walked into the local branch office and paid 1,300.00 off on the small signature unsecured loan. There is a zero balance on this loan accordingly. Needless to say, I am pissed!

This information is true, accurate, and to the best of my knowledge with no intent to deceive the public at large. This information is protected under the U. C. C.

1-207 and U. C. C.

1-308 in order to inform the general public of this activity. All rights are reserved world wide.

Loss:
$700
Pros:
  • One-time skip a payment option
Cons:
  • Variable interest rates being charged and not agreed upon
  • Failure to correct the address as requested
  • Attitude displayed with some of the employees

Preferred solution: Please refer to the intial complaint in this matter

View full review

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