Recall 2022 - 04
Customer Service was basically useless and rude. No knowledge of the product. A waste of time. I was on hold about 45 minutes.
User's recommendation: Don’t buy Mercury.
A Very Unhappy Customer
I am writing to inform you about the unhappy experience I had and how extremely concerned it made with my 2010 75 hp 4 stroke Mercury Marine outboard motor. Which was I bought brand-new in 2010 for my 19' pontoon boat I've always been dedicated Mercury motors when it came to your maintenance policy and service. The thing is if I would off know that this motor might develop condensation in the oil compartment that would cause the oil to get milky/snotty looking and clogged up the oil lines and filter I was shocked. Specially a motor with as less than 200 hours on it!! I would've had it check out and taken care of it more often! When I got the explanation of everything that has to be done to my motor to fix the problem I was shocked and disappointed. I thought that this motor would last me more than 10 years. Especially when I devoted my time in keeping all my motorized motors well-kept and maintained as far as being serviced. I am a strong believer that if you take of your motors they will take care of you. Boy was I wrong about Mercury Marine motor. It makes me very concerned that when I think of what of might of happen if I hadn't got the motor check out when I did!. It was told me that it was very dangerous when the motor gets like this because it could've exploded on me! Believe me I will be having seconded thought's on buying another Mercury Marine motor again or recommending them to anybody else to buy. Please see what can be done to help me with the cost on this motor which could be over a thousand dollars. This is very unacceptable to me especially because I put my trust in Mercury Marine motors!. A Very Unhappy Customer, David Osborne (262-939-****)
Some kinda help with the bill!
Mercury FourStroke 150 ****, GARBAGE
30 hours, fuel delivery module failure. 60 hours, alternator failure. From new, excessive vibration at idle. Parts not available, service centers (what few there are) backed up for a month. Worst purchase i ever made. You will spend more time in a shop then on the water with this trash, and thinking about it, probably good, since you wont be stranded on the water due to engine failure. STAY AWAY FROM ANYTHING MERCURY!!@@
Mercury Marine Fourstroke Outboard Motor
Reason of review
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