filters
state:
Show
city:
Show
category:
Show
product:
Show
Lie, cheat and steal!! I was involved in a car accident on January 5, 2017. Seeing as the at fault driver admitting negligence, I assumed the insurance would do the right thing and get my car fix ASAP. Mercury insurance dispute the claim so they won't have to pay. They wanted a recorded statement so they could somehow twist it into their favor and diminished my claim. I have footage of the accident that I uploaded and they still won't take 100%...
Read more
1.0
#996947
Been a member with Mercury Insurance for years. Paid tens of thousands of dollars in premiums. As my son came on to the policy they made it much too expensive so we decided to move to another carrier. They had the audacity to charge us 10% of our policy as a CANCELLATION FEE. In other words they charged me to NOT use their service. We receive nothing for this 10%. Of course they embed this fee deep within their pages of fine print so, they can...
Read more
2.8
#992633
The rates go up year by year and WORST CUSTOMER SERVICE ever. You'll end up in shame for no reason. They consider themselves as demi gods. They are RUDE RUDE RUDE !!! No wonder they are receiving so many negative reviews. They'll never get back to you they'll never pick your phone. It'll go straight to voice mail. They increase rates for no reason. I was having a mileage < 4000 miles/year still they keep charging me more every year. I have my...
Read more
1.5
I didn't like
  • Talking with customer with bad and loud manner
  • Agent asked so what do you want now
  • Calls straight to voicemails waiting days to receive call back
#977567

Mercury Auto Insurance Claim Review

#738416
I'm so pissed off I will never tell anyone about Mercury. My car been in an accident for a month now and no one has called or come to look at my car I have full coverage and still nothing
Comment
Show

cancellation policy Review

#623916
Just tried to go to new insurance company and mercury refused to cancel my policy and broke the law. My new agent is going to take responsibility for the charges to cancel.
Comment
Show
Forget about getting anyone on the phone....even their online web site doesn't work. ERROR or DUE TO EXPERIENCING TECHNICAL ISSUES WHEN ARE UNABLE TO ANSWER YOUR CALLS, CALL BACK LATER.....for 2 months the same ***! Never in 35 yrs of having both Car and Home Insurer's have a dealt with such an incompetent moronic company. BEWARE!!!!! BEWARE !!!!! PROGRESSIVE INSURANCE IS NO BETTER. Why aren't these companies regulated more to protect the...
Read more
My mom was hit by a person who reversed his car and hit my moms car; he knew she was there because prior to the reverse hit he completely stopped his jeep liberty and my mom honked the horn for him to go; he then put his car in reverse and rammed her front end then proceeded to get out and offer her 500 dollars and don't call cops. she calls cops and he leaves the scene but she remembered his license plate. Now the Mercury insured party is not...
Read more
1.0
I didn't like
  • Entire experience
  • Incompetent
#918546
my son slid off a road, the car free fell about 4 feet which collapsed the engine mounts and two of 4 struts - extensive frame and suspension damage. Mercury recommended a body and paint shop and never inspected the frame nor mechanical members for damage. Later damaged axle seals caused loss of oil and a failed gear box. Mercury denied coverage. We bought suit which revealed a "set up" to deny claims by using a faux expert hired for very...
Read more
My agent called three weeks ago to tell me that they have taken me off their policy because my license was suspended. They didn't know why my license was suspended. So, I went to the DMV and it was b.c of an accident that happened LAST SUMMER! 11 months ago!!! MY LICENSE WAS SUSPENDED FOR OVER 11 months! In CA by law if you were in an accident (your fault or not) and the damage is over $750, you must report to the DMV! Did my insurance tell me...
Read more
Anonymous

Robbo Insurance companies don't send you the DMV's SR-1 form- it's mailed directly to you by the DMV after the claim is reported to the DMV. Neither the agent nor the company is all...

I got rear-ended. I have insurance with Mercury. The party that hit me has insurance with Mercury. You'd think handling the claim would be easy, right? Mercury's people are either wholly inept or their systems are woefully antequated. Five days later, my adjuster still can't tell me the policy limits of the party that hit me!! As for my medical claims, they tell me to put them through my health insurance company. Shoot how about making the...
Read more
Anonymous

Robbo Your expectations are unrealistic and would require Mercury to breach insurance statutes and industry-standard claims investigation and settlement practices.
Each adjuster ...

I had a claim on 12-31-15 with Kristin Thomson. Very disappointed with her customer service. During her first contact, I was told many times that I have up to 30 days for rental company. On Feb 4th, at 1:51pm I received a missed call from 714-978-8515 and only know that # is from mercury after talking with Ms.Thomson today. She said the phone call was meant to tell me my car was ready. Badly, I couldnt pickup my cell phone, she told me that...
Read more
Anonymous

Anonymous Why would you set up your voice mail if you never listen to it. It's not the agents fault you're incredibly hard to reach.

2.8
I liked
  • Price
I didn't like
  • I was told you chose your body shop you have to deal with it
  • Talking with customer with bad and loud manner
  • Agent asked so what do you want now
#786413
I switched my daughter's auto policy to Mercury after getting a good quote online through AIS. I set up auto pay through their website and was charged the quoted price the first month. The second month I was charged over double the quoted price!!!! It took over 3 hours and 2 days to cancel the policy ( I am going back to USAA!!!) and I was told by a rep over the phone that I MIGHT have a cancellation fee. Are you kidding me??!!!! They will...
Read more
1.0
I didn't like
  • Entire experience